Errors In Outlook Express

Hello All,
A friends computer is having trouble with error messages in OE5...All he can do is receive & read mail...Whenever he tries to send mail or go to the address book, he gets one of those shutdown messages. Here is a type of message he is getting before having to shutdown: MSIMN caused an invalid page fault in
module WAB32.DLL at 0167:02fef653.
Registers:
EAX=03000000 CS=0167 EIP=02fef653 EFLGS=00010216
EBX=0046f084 SS=016f ESP=0056df84 EBP=0056dfa8
ECX=00bffa40 DS=016f ESI=0046fffd FS=369f
EDX=00400000 ES=016f EDI=0315170c GS=38fe
Bytes at CS:EIP:
f3 a5 8b c8 83 e1 03 f3 a4 ff 75 fc e8 96 b0 fe
Stack dump:
00000003 000000a4 00000000 03000000 0046f12c 0046f070 00000001 00000002 0315000c 0056e3b4 02ff1757 0046e8fd 00000003 00000001 0056e3ac 0056e3d8

The OS is W98se.

J. M.

 

James Martin--WAB32.DLL is an Address Book file. Here is a specific fix.
http://support.earthlink.net/mu/1/psc/img/walkthroughs/windows_9x_nt/email/oe_5.0/1795.psc.html

But, you say your friend is running OE5. What version of Internet Explorer is running? Often different versions of OE and IE are not compatible.
If now running IE 6, perhaps your friend should update to OE6?
When doing so it will also be desireable to install various patches available through Windows Update.

 

Thanks Welshjim,
I will pass this information along to my friend...It may be a few days before I can post back with the results...He's a long haul driver. BTW, he is using IE5 or 5.5...Are these 2 the same?

Regards,
J. M.

 

James Martin--Not necessarily. There are (were) versions 5.0, 5.01, 5.5 as well as several Service Packs (SP's) for each.
If you want all the details and to learn how to determine what version is on the PC go here
http://support.microsoft.com/default.aspx?scid=kb;EN-US;164539
If he is using 5.0 or 5.01 that could be the problem. And MS no longer offers 5.5 (although it can be gotten elsewhere). In view of the problem, it might be best to install IE6 (which with a full install includes Outlook Express 6). The main drawbacks are
1) The download is large and takes forever, if dial up is used
2) He will then need to go to the Windows Update site and get the Critical Updates offered.
P.S. Depending on the version of Windows used, your friend might try to Repair Internet Explorer. Start|Programs|Accessories|System Tools|System Information|Tools|Repair Internet Explorer Tool|Wait. It might be good to reboot, too.

 

Thanks Wjim,
My friend followed the instructions that you posted and he said it solved his OE5 problem...He says everthing is back to normal.

Regards,
J. M.

 

James Martin--Most kind of you to post back with the good news. To help others, which suggestion was the fix?

 

Hello Wjim,
The option that he used was the URL: http://support.microsoft.com/defaul...kb;EN-US;164539
(That was the 1st one he tried)

J. M.