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SYSTEM process in XP at 13% even after reformat, causing choppy video output

Discussion in 'Windows XP' started by guido52284, 2003/06/18.

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  1. 2003/06/18
    guido52284

    guido52284 Inactive Thread Starter

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    Alright I have a very difficult problem. I have tried everything known to man and
    contacted many knowledagble people and still no luck.

    The main problem that I physically see is choppy video. This means everything from
    the simplest screensaver (Mystify, for example) to the most complex game - and everything
    in between has a half-second pause every 2 seconds or so. As you can image this
    is VERY annoying and causes a ton of problems.

    With the help of some others, I have reduce the problem to the main SYSTEM process
    in the TaskManager. It is constantly stuck at 12-16%, EVEN after a fresh format
    without installing a single thing. I am assuming that this unsually high CPU rate
    is causing my choppiness problems, but I may be mistaken.

    The most interesting thing is that when I boot into Safe Mode, the problem is gone.
    Of course the video looks bad becuase I am using default drivers and such (whatever
    Safe Mode uses) but what I use to test (Mystify screensaver) and everything else
    works just fine. To me this means my problem has nothing to do with hardware - either
    certain low-level drivers loaded with XP or my OS itself.

    As a final step I got a newer version of XP that had SP1 included - but no luck,
    the first time it booted up normally that SYSTEM process was stuck at 13%.

    If you have ANY ideas, no matter how insane or unrealted it may seem, PLEASE let
    me know - I have become desparate to fix this.
     
  2. 2003/06/18
    reboot

    reboot Inactive

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    Last edited: 2003/06/18

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  4. 2003/06/18
    guido52284

    guido52284 Inactive Thread Starter

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    My specs are:

    Pentium 4 1.8ghz
    Chaintech 9EJL1 Socket 478 Motherboard
    Intel 845E chipset
    512mb PC2100 DDR RAM
    Gainward GeForce 3 Ti200 128mb

    Please note that all this hardware WORKS when I boot in safe mode - my choppiness problem is nonexistent in that mode. This leads me to believe that it is not my hardware that is causing the problem.

    I have also looked at http://www.blackviper.com/WinXP/servicecfg.htm and tried using their patches that turn down some of the services, but to no avail. Using a program that analyses system processes, I have found that it is 1 of 3-4 threads under the main SYSTEM process that is hogging the CPU, not a Windows Service.
     
  5. 2003/06/18
    PeteC

    PeteC SuperGeek Staff

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    guido,

    In Safe Mode only the basic Windows drivers are loaded which suggests that your problem is centered around specific drivers loaded with a normal boot.

    I would check for updates for your video card and possibly also for any BIOS updates for your mobo.

    You might also check DirectX - dxdiag.exe

    CPU usage does seem high.

    Which System processes are hogging the CPU ?
     
  6. 2003/06/18
    guido52284

    guido52284 Inactive Thread Starter

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    Its not a combination of sysmte process, it is the main process labeled simply as SYSTEM. it's using 220k of memory and hogs 13%. I am not loading ANY drivers and it is still that high. Before I had updated everything and it made no difference. I even bought a new gfx card and motherboard hoping that would help it, but nothing. Updating my BIOS is unnecessary because the problem existed on my old mobo as well.

    The drivers that are loaded with windows MUST be the low-level ones that windows uses for simple taks because I am not loading anything and hte problem is still there.
     
  7. 2003/06/18
    PeteC

    PeteC SuperGeek Staff

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    A few more thoughts -

    Do you have the latest Intel chipset drivers on board - I can't be specific about this as I use a Via chipset.

    Have you loaded the 811493 update - there was a problem with the April version - it slowed many pc's to a crawl, but the re-issued patch (May) is OK.

    I remain convinced that if the problem of choppiness is not present in Safe Mode then the source has to be something loaded with a full boot.

    Surely you are loading the drivers for the gfx card? and as the problem seems to be video related have you run dxdiag.exe ??

    Ok, you changed the mobo and the graphics card - maybe it is a problem with the CPU.

    I hope some-one else chips in here - there's not much more I can add.
     
    Last edited: 2003/06/18
  8. 2003/06/18
    guido52284

    guido52284 Inactive Thread Starter

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    yeah ive tried chipset drivers and everything...it must be something dumb that windows is loading. everytime i say "oh it must be <insert hardware here>" i realize that no, it works in safe mode so its just matter of drivers...something, i don't know. I'm just going to get Windows 2000 and see how that works i think.
     
  9. 2003/06/18
    PeteC

    PeteC SuperGeek Staff

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    Good Luck!

    Sorry we were unable to find a solution
     
  10. 2003/06/18
    reboot

    reboot Inactive

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    It's in "System" processes, thus it's probably a driver issue.
    Have you checked modem, sound, and video drivers in particular?
    It's got to be a driver for some piece of hardware you have.
    You could narrow it down, by removing one piece at a time (sound, modem, NIC, etc.) and if it's still there, it must be video.

    I don't know what makes you think that Win2K is going to be any better...probably worse, because of older hardware (lack of) support.
     
    Last edited: 2003/06/18
  11. 2003/07/30
    keithki

    keithki Inactive

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    Not that this is going to help, but I have the EXACT same problem with Windows XP. I've done my research and also narrowed it down to the system process. And I too, am looking for a solution mainly to stop the video and screen saver stuttering. I'm on a P4 2.4 ghz, with a 600 dollar NVidia Quadro 4 video card, which is almost going to waste because of the problem. I haven't tried safe mode yet, nor changing the OS (win2k?), but if I ever find a solution, I'll post my findings.
     
  12. 2003/08/03
    guido52284

    guido52284 Inactive Thread Starter

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    If anyone has with a similar problem has come up with an idea please let me know - i still struggle with my video output everyday!
     
  13. 2003/08/04
    Newt

    Newt Inactive

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    Have you checked your event logs for errors or warnings that look related?

    How about How to Use Pageheap.exe in Windows XP and Windows 2000 for a diagnostic tool?

    How about Performance Monitor? It may take some trial & error but you can pinpoint exactly what is causing your problem. Start~Settings~Control Panel~Administrative Tools~Performance
     
  14. 2003/08/04
    guido52284

    guido52284 Inactive Thread Starter

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    Well I tried the Performance tool like you said and it shows now alerts and nothing in the logs - just my constant 13-16% CPU usage heh. Not quite sure what I'm looking for in this but I will also try the Pagehelp thing later on. Let me know if there is anything specific I might be looking for. Keep in mind I don't think my problem has anything to do with a particular application, rather low-level drivers that are only present in XP and NOT in windows 2000.
     
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