Zone Alarm Uninstall Failure.

timmins · 2005/09/14

I am attempting to uninstall the old version so I can do a clean install of the new one (free version).
When I click to uninstall, a dialogue box says "Data Execution Prevention is closing this program ".
I went into DEP & it wouldn't allow ZA uninstaller to be excluded. I then ticked "turn on DEP for essential windows programs & services only." This allowed the ZA uninstall box to appear for the first time.
I clicked on it & it seemed to go thru the uninstall motions ( icon disappeared from system tray,hard drive working away) However, the computer suddenly shut-down,re-booted itself & a dialogue box said "Your System has recovered from a serious error."
The ZA icon returned & the old version is intact & functional.
The only other thing I note is READ ONLY is checked in ZA Properties & I can't uncheck it.
I would really appreciate your help.

charlesvar · 2005/09/14

Hi timmins,

it seemed to go thru the uninstall motions ( icon disappeared from system tray,hard drive working away)
Trying to un install w/o shutting the program down caused a problem.

Right click on ZA's icon and shut it down - then try the uninstall. Go into the Task Manager and make sure vsmon.exe which is the actual firewall is not running. The tray icon is the UI only.

If this doesn't work - post back.

Regards - Charles

timmins · 2005/09/14

Hi,Charles. Thanks for your reply.
I clicked "Shutdown Zonealarm" in the system tray icon & the Task Manager showed no applications running.
However, when I went to uninstall, the computer immediately shut down,rebooted & the now familiar, "Your computer has recovered from a serious error" appears...

charlesvar · 2005/09/14

Ok, can you go back to a System Restore point just prior to the time before you tried to uninstall ZA?

If you can:

Change the DEP setting to turn on DEP for essential windows programs & services only. Reboot.

Re install that earlier version of ZA, I hope you still have the setup.exe for it.

Make a manual restore point in System Restore.

Uninstall ZA. Reboot.

Make another manual restore point.

If you get thru all that, then install the new ZA version.

When doing any of this, ZA should not be running. And you shouldn't be connected to the internet either.

Regards - Charles

timmins · 2005/09/14

Hi,Charles.
Noted & with thanks.
I will try this tomorrow & get back to you, as I have to go out now.
PS I am surprised at this difficult /complicated uninstallation, as so many others have gone simply & smoothly...

oshwyn5 · 2005/09/14

Last time I had a problem uninstalling ZA, this is what support emailed me

Zone Labs Security you can trust. Zone Labs Customer Care *This Information Applies to:* All ZoneAlarm Products *Summary:* If you want to fully uninstall ZoneAlarm, or if you received this from Tech Support. *Solution:* In order to completely remove ZoneAlarm from your system, please do the following. If any of the steps below do not apply to you, or you are unable to perform the function listed, please continue to the next step. If you plan to reinstall, then before starting, please be sure to download the latest version. Note that a current valid license key is required to download ZoneAlarm Plus or Pro. For ZoneAlarm: http://www.zonelabs.com/zadownload/ For ZoneAlarm Pro: http://www.zonelabs.com/zapdownload/ For ZoneAlarm Plus: http://www.zonelabs.com/zaplusdownload/ *Note for ZoneAlarm Plus/Pro users:* In order to download the latest version, you must have a valid key. To find out if your key is valid, click Overview -> Product Info. Your expiration date and time will appear directly underneath the license number. If your key is not valid, use the following link to renew: http://www.zonelabs.com/renew/ Be sure to install from an account with Administrative privileges, if your OS supports them. Please do the following. If any of the steps below do not apply to you, or you are unable to perform the function listed, please CONTINUE to the next step. Open the ZoneAlarm program, go to the OVERVIEW -> PREFERENCES tab, and make sure the Load At Startup box is UNchecked. Close the program, then right-click on the ZA icon and select Shutdown. REBOOT. You should now have no ZoneAlarm processes running on your system. Now click Start -> Programs -> Zone Labs -> Uninstall. Be sure to say YES to the security check. *WARNING - Do NOT run the ZoneAlarm Uninstall program while in Safe Mode.* The program may not be able to make the proper registry changes in Safe Mode, thus generating errors after a reboot. REBOOT. To make sure that you can see the ZoneAlarm Plus/Pro system files, if they are still on your computer: a. Right-click on Start, then left-click on Explore. When the Windows Explorer panel appears: - In Windows 95, 98: Click View>Options (in Windows 98, this will be called "Folder Options "). Click the "View" tab, then click the "Show all files" radio button. - In Windows ME, XP, 2000: Click Tools>Folder Options. Click the "View" tab, then click the "Show hidden files and folders" radio button. b. Make sure you also UNcheck the box to "Hide Protected Operating System Files" if you have one. c. When searching, be sure it searches ALL hidden files and folders. d. Click OK. IMPORTANT NOTE: Making modifications to system files may disable crucial functions of your Windows operating system. We strongly suggest re-enabling the "Hide files and folders" feature once all ZoneAlarm files have been removed. Click on Start, then Search or Find, and select Files. Make sure that the location box is set to search your local hard drive (usually C or All Local Drives. Type the following exactly - delete any folders found: zonelabs "zone labs" "Internet logs" Type the following exactly - delete any files found in \Windows or any subfolder below it, or in your \Temp folder): vsconfig.xml vsdata.dll vsdata95.vxd vsdatant.sys vsmon.* vsmonapi.dll vsnetutils.dll vspubapi.dll zaplus.* zapro.* zlparser.dll zonealarm.exe zoneband.dll vsutil.dll (please right-click, Properties -> Version to be sure it is a ZA file. Do NOT delete this file unless it is a Zone Labs file!) Type the following exactly - delete any files found in any folder with "Programs" in the pathname): zapro zonealarm "zonealarm pro" Make sure your Recycle Bin is empty (right-click and select Empty). REBOOT NOTE: If you received an error message upon deleting the files, or if the original programs remain in the Programs list, or if the problem persists after this, removing the files in Safe Mode will allow you to delete the files properly. Click Start, Help, and search for "SAFE MODE" for information specific to your system. Now you should be able to get a clean install of the new version. Be sure to NOT use the old settings as this can cause further difficulties if the database is corrupt. Close Window ©1999-2004 Zone Labs, Inc. All rights reserved.
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Zone Alarm Uninstall Failure.

timmins Well-Known Member Thread Starter

charlesvar Inactive Alumni

timmins Well-Known Member Thread Starter

charlesvar Inactive Alumni

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Zone Alarm Uninstall Failure.

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