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workssuite jumping

Discussion in 'Other PC Software' started by gghartman, 2008/04/04.

  1. 2008/04/04
    gghartman

    gghartman Inactive Thread Starter

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    this is a strange problem and honestly not sure if my client is telling me what actually is going on. she is telling me that when she opens a workssuite word or spreadsheet the screen starts jumping all over the place. cursor and screen jump all over the place.

    this is a relatively new dell with xp home. had her go thru dell to see if a hdw problem. dell walked her thru diags no problems. i had her run spybot and a full scan with avg. nothing found. having her install antivir and will run that. this just doesnt make sense to me. only times i have seen anything close to this was because of a bug of some sort.

    anybody have any thoughts. all connections are tight and secure.
     
  2. 2008/04/13
    Bilb0

    Bilb0 Inactive

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    What version of Works is this?

    Is it the free version with ads, or the paid version with no ads?
     

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  4. 2008/04/13
    gghartman

    gghartman Inactive Thread Starter

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    turned out client forgot to tell me that she had recently cleaned her mouse with some solution and it looks like that solution shorted out the mouse. when we unhocked the mouse everything was fine. thanks for your reply.
     

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