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Windows Vista Windows won't update

Discussion in 'Legacy Windows' started by Ashley, 2009/03/02.

  1. 2009/03/02
    Ashley

    Ashley Inactive Thread Starter

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    Hi, I know there have been threads of previous members who have had updating issues. I was hoping that I could get some specific help, as I've already done some troubleshooting with computer nerds (nerds are better than geeks remember! I have the utmost respect for nerds, hehe). My Windows says it has never updated before, and I can't be positive on whether or not it actually has. A friend of mine took me through some command promt stuff, and he was surprised that this did not help. I didn't notice that this was something that needed to be done, until I got completely frustrated trying to install Zune software. My friend eventually helped me get the software installed, but Windows can't find the driver software to recognize the device. So I'm at a stand still here. I've gotten all the help I can from friends who know computers, and I don't know what to do anymore. Any help would be greatly appreciated, and if this problem could be fixed I will bake you some cookies!

    I also forgot to add that when I do click on Windows to update, it never goes further than "Checking for updates...... "
     
    Last edited: 2009/03/02
    Ashley,
    #1
  2. 2009/03/03
    Arie

    Arie Administrator Administrator Staff

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    Post the last 50-or-so lines from WindowsUpdate.log.

    To open this log, go to Start > Run and type

    %windir%/WindowsUpdate.log

    and press OK.
     
    Arie,
    #2


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  4. 2009/03/03
    Ashley

    Ashley Inactive Thread Starter

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    2009-03-03 09:43:31:225 1060 c80 Report * Computer Brand = Acer
    2009-03-03 09:43:31:303 1060 c80 Report * Computer Model = Aspire E380
    2009-03-03 09:43:31:381 1060 c80 Report * Bios Revision = R01-A4
    2009-03-03 09:43:31:459 1060 c80 Report * Bios Name = )Phoenix - Award WorkstationBIOS v6.00PG
    2009-03-03 09:43:31:537 1060 c80 Report * Bios Release Date = 2006-12-19T00:00:00
    2009-03-03 09:43:31:615 1060 c80 Report * Locale ID = 1033
    2009-03-03 09:43:39:664 1060 11b4 Report REPORT EVENT: {5B959DFB-6E2D-460F-A4B7-2E30B71C820F} 2009-03-03 09:43:34:657-0500 1 199 101 {0011B9ED-9189-4D58-BE25-FA2F13FC3D6C} 1 240005 SelfUpdate Success Content Install Installation successful and restart required for the following update: Windows Update Aux
    2009-03-03 09:44:05:716 1060 c80 Agent *********** Agent: Initializing Windows Update Agent ***********
    2009-03-03 09:44:05:716 1060 c80 Agent *********** Agent: Initializing global settings cache ***********
    2009-03-03 09:44:05:716 1060 c80 Agent * WSUS server: <NULL>
    2009-03-03 09:44:05:716 1060 c80 Agent * WSUS status server: <NULL>
    2009-03-03 09:44:05:716 1060 c80 Agent * Target group: (Unassigned Computers)
    2009-03-03 09:44:05:716 1060 c80 Agent * Windows Update access disabled: No
    2009-03-03 09:44:08:228 1060 c80 DnldMgr Download manager restoring 0 downloads
    2009-03-03 09:44:08:259 1060 c80 AU ########### AU: Initializing Automatic Updates ###########
    2009-03-03 09:44:08:259 1060 c80 AU AU setting next detection timeout to 2009-03-03 14:44:08
    2009-03-03 09:44:08:259 1060 c80 AU # Approval type: Scheduled (User preference)
    2009-03-03 09:44:08:259 1060 c80 AU # Scheduled install day/time: Every day at 14:00
    2009-03-03 09:44:08:259 1060 c80 AU # Auto-install minor updates: Yes (User preference)
    2009-03-03 09:44:08:290 1060 c80 AU Setting AU scheduled install time to 2009-03-03 19:00:00
    2009-03-03 09:44:08:290 1060 c80 AU AU finished delayed initialization
    2009-03-03 09:44:08:290 1060 c80 AU #############
    2009-03-03 09:44:08:290 1060 c80 AU ## START ## AU: Search for updates
    2009-03-03 09:44:08:290 1060 c80 AU #########
    2009-03-03 09:44:08:368 1060 c80 AU <<## SUBMITTED ## AU: Search for updates [CallId = {B811752E-100B-43C3-9BCC-443B8E4DF10E}]
    2009-03-03 09:44:08:384 1060 11b4 Agent *************
    2009-03-03 09:44:08:384 1060 11b4 Agent ** START ** Agent: Finding updates [CallerId = AutomaticUpdates]
    2009-03-03 09:44:08:384 1060 11b4 Agent *********
    2009-03-03 09:44:08:384 1060 11b4 Agent * Online = Yes; Ignore download priority = No
    2009-03-03 09:44:08:384 1060 11b4 Agent * Criteria = "IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1 "
    2009-03-03 09:44:08:384 1060 11b4 Agent * ServiceID = {7971F918-A847-4430-9279-4A52D1EFE18D}
    2009-03-03 09:44:08:384 1060 11b4 Agent * Search Scope = {Machine}
    2009-03-03 09:44:08:384 1060 11b4 Setup Checking for agent SelfUpdate
    2009-03-03 09:44:08:384 1060 11b4 Setup Client version: Core: 7.2.6001.788 Aux: 7.2.6001.788
    2009-03-03 09:44:08:524 1060 11b4 Misc Validating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv3wuredir.cab:
    2009-03-03 09:44:08:946 1060 11b4 Misc Microsoft signed: Yes
    2009-03-03 09:44:14:328 1060 11b4 Misc Validating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv3wuredir.cab:
    2009-03-03 09:44:14:343 1060 11b4 Misc Microsoft signed: Yes
    2009-03-03 09:44:14:484 1060 11b4 Agent Checking for updated auth cab for service 7971f918-a847-4430-9279-4a52d1efe18d at http://update.microsoft.com/v8/microsoftupdate/redir/MUAuth.cab
    2009-03-03 09:44:14:484 1060 11b4 Misc Validating signature for C:\Windows\SoftwareDistribution\AuthCabs\authcab.cab:
    2009-03-03 09:44:14:484 1060 11b4 Misc Microsoft signed: Yes
    2009-03-03 09:44:19:335 1060 11b4 Misc Validating signature for C:\Windows\SoftwareDistribution\AuthCabs\authcab.cab:
    2009-03-03 09:44:19:335 1060 11b4 Misc Microsoft signed: Yes
    2009-03-03 09:44:19:569 1060 11b4 Misc Validating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv3wuredir.cab:
    2009-03-03 09:44:19:585 1060 11b4 Misc Microsoft signed: Yes
    2009-03-03 09:44:19:616 1060 11b4 Misc Validating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv3wuredir.cab:
    2009-03-03 09:44:19:632 1060 11b4 Misc Microsoft signed: Yes
    2009-03-03 09:44:19:741 1060 11b4 Misc Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\wuident.cab:
    2009-03-03 09:44:19:772 1060 11b4 Misc Microsoft signed: Yes
    2009-03-03 09:44:19:881 1060 11b4 Misc Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\wuident.cab:
    2009-03-03 09:44:19:881 1060 11b4 Misc Microsoft signed: Yes
    2009-03-03 09:44:20:006 1060 11b4 Misc Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\wsus3setup.cab:
    2009-03-03 09:44:20:271 1060 11b4 Misc Microsoft signed: Yes
    2009-03-03 09:44:20:318 1060 11b4 Misc Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\wsus3setup.cab:
    2009-03-03 09:44:20:318 1060 11b4 Misc Microsoft signed: Yes
    2009-03-03 09:44:20:568 1060 11b4 Setup Determining whether a new setup handler needs to be downloaded
    2009-03-03 09:44:20:630 1060 11b4 Misc Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\Handler\WuSetupV.exe:
    2009-03-03 09:44:20:646 1060 11b4 Misc Microsoft signed: Yes
    2009-03-03 09:44:20:646 1060 11b4 Setup SelfUpdate handler update NOT required: Current version: 7.2.6001.788, required version: 7.2.6001.788
    2009-03-03 09:44:20:646 1060 11b4 Setup Evaluating applicability of setup package "WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~x86~~7.2.6001.788 "
    2009-03-03 09:44:21:956 1060 11b4 Setup Setup package "WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~x86~~7.2.6001.788" is already installed.
    2009-03-03 09:44:21:972 1060 11b4 Setup Evaluating applicability of setup package "WUClient-SelfUpdate-Aux-TopLevel~31bf3856ad364e35~x86~~7.2.6001.788 "
    2009-03-03 09:44:22:954 1060 11b4 Setup Setup package "WUClient-SelfUpdate-Aux-TopLevel~31bf3856ad364e35~x86~~7.2.6001.788" is already installed.
    2009-03-03 09:44:22:954 1060 11b4 Setup Evaluating applicability of setup package "WUClient-SelfUpdate-Core-TopLevel~31bf3856ad364e35~x86~~7.2.6001.788 "
    2009-03-03 09:44:24:202 1060 11b4 Setup Setup package "WUClient-SelfUpdate-Core-TopLevel~31bf3856ad364e35~x86~~7.2.6001.788" is already installed.
    2009-03-03 09:44:24:202 1060 11b4 Setup SelfUpdate check completed. SelfUpdate is NOT required.
    2009-03-03 09:44:31:222 1060 11b4 Misc Validating signature for C:\Windows\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\muv3muredir.cab:
    2009-03-03 09:44:31:238 1060 11b4 Misc Microsoft signed: Yes
    2009-03-03 09:44:31:316 1060 11b4 PT +++++++++++ PT: Synchronizing server updates +++++++++++
    2009-03-03 09:44:31:316 1060 11b4 PT + ServiceId = {7971F918-A847-4430-9279-4A52D1EFE18D}, Server URL = https://update.microsoft.com/v6/ClientWebService/client.asmx
    2009-03-03 09:44:31:581 1060 11b4 PT WARNING: Cached cookie has expired or new PID is available
    2009-03-03 10:14:19:263 1060 155c AU Triggering AU detection through DetectNow API
    2009-03-03 10:14:19:263 1060 155c AU Piggybacking on an AU detection already in progress


    Is that what you wanted?
     
    Ashley,
    #3
  5. 2009/03/03
    Arie

    Arie Administrator Administrator Staff

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    Type this at the command line on an affected system:

    wuauclt /detectnow

    wait ten minutes, then post the contents of WindowsUpdate.log starting at the
    time the above command was issued.
     
    Arie,
    #4
  6. 2009/03/03
    Ashley

    Ashley Inactive Thread Starter

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    2009-03-03 13:50:44:228 1060 105c AU Triggering AU detection through DetectNow API
    2009-03-03 13:50:44:244 1060 105c AU Piggybacking on an AU detection already in progress
    2009-03-03 13:51:04:633 1060 1520 AU Triggering AU detection through DetectNow API
    2009-03-03 13:51:04:633 1060 1520 AU Piggybacking on an AU detection already in progress
    2009-03-03 14:00:10:023 1060 c80 AU Forced install timer expired for scheduled install
    2009-03-03 14:00:10:043 1060 c80 AU UpdateDownloadProperties: 0 download(s) are still in progress.
    2009-03-03 14:00:10:078 1060 c80 AU Setting AU scheduled install time to 2009-03-04 19:00:00
    2009-03-03 14:32:53:248 1060 c24 AU Triggering AU detection through DetectNow API
    2009-03-03 14:32:53:248 1060 c24 AU Piggybacking on an AU detection already in progress
    2009-03-03 14:33:16:268 1060 c24 AU Triggering AU detection through DetectNow API
    2009-03-03 14:33:16:268 1060 c24 AU Piggybacking on an AU detection already in progress

    Is that good enough?
     
    Last edited: 2009/03/03
    Ashley,
    #5
  7. 2009/03/03
    Arie

    Arie Administrator Administrator Staff

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    Sorry, but there's no error there. I suggest the following:

    You may want to start a free Windows Update support incident
    request: https://support.microsoft.com/oas/default.aspx?gprid=6527


    =============================
    Support for Windows Update:
    http://support.microsoft.com/gp/wusupport

    For home users, no-charge support is available by calling 1-866-PCSAFETY in the United States and in Canada or by contacting your local Microsoft subsidiary. There is no-charge for support calls that are associated with security updates. When you call, clearly state that your problem is related to a Security Update and cite the update's KB number (e.g., KB123456).

    For more information about how to contact your local Microsoft subsidiary for security update support issues, visit the International Support Web site: http://support.microsoft.com/common/international.aspx

    For enterprise customers, support for security updates is available through your usual support contacts.
     
    Arie,
    #6
  8. 2009/03/03
    Ashley

    Ashley Inactive Thread Starter

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    Wow, are you serious? File an incident report, what will that do for me?

    If there's no error, why won't Windows update? It doesn't make sense and I'm about to throw my computer out the window.
     
    Ashley,
    #7
  9. 2009/03/03
    Ashley

    Ashley Inactive Thread Starter

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    I'm sorry, I'm being negative. I do appreciate your help though. Thanks.
     
    Ashley,
    #8
  10. 2009/03/03
    Ashley

    Ashley Inactive Thread Starter

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    Posting again, ugh.

    I tried to connect to Microsoft Support through the link you sent me, and I got this error message: unable to create StdProv WMI query object.

    What does that mean?
     
    Ashley,
    #9
  11. 2009/03/04
    Arie

    Arie Administrator Administrator Staff

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    Well, if you prefer I start just "shooting" at the problem & hope we hit something, that's fine with me too, I have all these fixes documented...

    So lets start:


    1. Open a command prompt: type cmd in the Start Search box, right-click cmd.exe (shown at the top of the Start menu) and click Run as administrator
    2. Stop Automatic Update Service; type Net stop wuauserv (press Enter) .
    3. Type rd /S %Windir%\SoftwareDistribution. This will delete the %Windir%\SoftwareDistribution folder. Type Y to confirm.
    4. Type Net start wuauserv (hit Enter) to start the Automatic Update Service. Close the command prompt.
    5. Force a Windows Update detection and see if that works.
     
    Arie,
    #10
  12. 2009/03/04
    Arie

    Arie Administrator Administrator Staff

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    No idea. What did you do that caused that?
     
    Arie,
    #11
  13. 2009/03/04
    Ashley

    Ashley Inactive Thread Starter

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    "The requested pause, continue, or stop is not valid for this service" after entering net stop wuauserv, and yes I was running as admin.
     
    Last edited: 2009/03/04
    Ashley,
    #12
  14. 2009/03/04
    Ashley

    Ashley Inactive Thread Starter

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    I restarted my computer to try again and got

    The Windows Update Service is stopping.................................
    The Windows Update Service could not be stopped.

    Which is actually what I got the first time. My previous quote was from trying again after receiving this first message.
     
    Ashley,
    #13
  15. 2009/03/04
    Ashley

    Ashley Inactive Thread Starter

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    I also remember the "net stop wuauserv" and "net start wuauserv" from the last person who was trying to help me out when I wanted to install the Zune software. If I remember correctly, we were unsuccessful, and I might have already deleted that folder/file.
     
    Ashley,
    #14
  16. 2009/03/04
    binxy23

    binxy23 Inactive

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    binxy23,
    #15
  17. 2009/03/04
    Ashley

    Ashley Inactive Thread Starter

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    So I've been playing around a bit, still nothing has worked. But Windows Update has changed. It no longer sits with "Checking for updates..." and now says 'error code 80080005 Windows encountered an unknown error "
     
    Ashley,
    #16
  18. 2009/03/06
    Arie

    Arie Administrator Administrator Staff

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    Well, I think your system is a mess if it think stop isn't valid for wuauserv.

    I'd bite the bullet & reinstall.
     
    Arie,
    #17
  19. 2009/03/07
    Ashley

    Ashley Inactive Thread Starter

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    You're right, things only went downhill after this, quite quickly too. Probably because I was trying all these trouble shooting steps...I think my computer basically crashed. I have the opportunity to back everything up which is good, but other than that I'm *******. I really appreciate your help Arie, thanks again.
     
    Ashley,
    #18

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