Windows Media Player Problems

Hello,

My neighbor's computer is running Windows 98, SE, and her Windows Media Player does not seem to be working correctly. She is using WMP 9.0. She uninstalled it and downloaded it again, then tried to reinstall it and when it starts to install, she gets the following error message.

The setup wizard has found one or more problems:
Another program installation was not completed. You must restart your computer to complete the installation before upgrading Windows. Click Cancel, and restart your computer, and then try installing Windows Media Player 9 again.

We have done this several times and it makes no difference. We get the same error message over and over. How can we rid the previous installation and start fresh.

Thank you for your help.

Jean

 

Try going to start>settings>control panel>add & remove programs, uninstall windows media player, reboot and try the install again.

 

Hi,

Thanks for being so pompt in answering me. I have already uninstalled Windows Media Player. There is nothing showing in the add-remove programs.

I still get the same error message.

Jean

 

Windows 95/Windows 98
Click Start, point to Find, and then click Files or Folders.
In the Named box, type wininit.ini.
In the Look in box, click Local hard drives, and then click Find Now.
Right-click the Wininit.ini file, click Rename, type wininit.xxx, and then click OK.

NOTE: The file should be located in the Windows folder.
Close the Find Files window.

See:
http://support.microsoft.com/default.aspx?scid=kb;en-us;214643

After doing this try the install again, making sure you have nothing running in the background that may interfer with the install process.

 

Hi,

Thanks for all the help. That did the trick. I was able to re-install and it is working well.

Jean

 

Your most welcome Jean and it was my pleasure.