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window explorer problem

Discussion in 'Windows XP' started by van_charlie, 2003/10/08.

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  1. 2003/10/08
    van_charlie

    van_charlie Inactive Thread Starter

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    whenever i tried to open cd drives i got this window.

    " window explorer has encountered a problem and needs to close. We are sorry for the inconvenience. "

    " If you were in the middle of something, the information you were working on might be lost. "

    Please tell Microsoft about this problem.
    We have created an error report that you can send to help us improve Windows Explorer. We will treat this report as confidential and anonymous.

    To see what data this error repor contains. click here.

    Debug Send Error Report Don't Send


    Help me please. O/S WinXP Internet Explorer 6.0
     
    van_charlie,
    #1
  2. 2003/10/08
    Newt

    Newt Inactive

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    No way to tell exactly what problem Windows Explorer ran into from that message. It never tells you anything useful.

    Could have been just a random error that won't happen again (or not very often) or could indicate a problem with your PC.

    Do this:

    - Run an online virus scan from Housecall. Free and always up to date.

    - do the following
    ... click start~run then type in cmd and click OK.
    ... type in chkdsk /f and press ENTER. When it tells you something about not being able to do the job and would you like to reboot so it can, answer Y(es) and then reboot.

    If you get the error again at some point, check your event logs for a warning or error that happened at the time you got the message and post any that look like they could be connected on here. Easiest is to right-click My Computer, left-click Manage then go to the event logs and look at both system and applications. If you see an event you want to find out about, click it open, click on the icon below the up/down arrows (sends a copy to your clipboard) then paste it into a post on the forum.
     
    Newt,
    #2


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  4. 2003/10/09
    van_charlie

    van_charlie Inactive Thread Starter

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    error message

    Hi Newt,
    The following is the error message.

    Event Type: Error
    Event Source: Service Control Manager
    Event Category: None
    Event ID: 7000
    Date: 10/8/2003
    Time: 8:54:36 AM
    User: N/A
    Computer: OEMCOMPUTER
    Description:
    The wscann service failed to start due to the following error:
    The system cannot find the device specified.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Event Type: Error
    Event Source: Service Control Manager
    Event Category: None
    Event ID: 7000
    Date: 10/8/2003
    Time: 8:54:36 AM
    User: N/A
    Computer: OEMCOMPUTER
    Description:
    The wscann service failed to start due to the following error:
    The system cannot find the device specified.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
     
    van_charlie,
    #3
  5. 2003/10/09
    van_charlie

    van_charlie Inactive Thread Starter

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    error message

    hi Newt,

    Here is another error message on application.

    Event Type: Error
    Event Source: Application Error
    Event Category: None
    Event ID: 1000
    Date: 10/8/2003
    Time: 10:00:12 AM
    User: N/A
    Computer: OEMCOMPUTER
    Description:
    Faulting application explorer.exe, version 6.0.2800.1106, faulting module ntdll.dll, version 5.1.2600.1217, fault address 0x0001faaf.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 41 70 70 6c 69 63 61 74 Applicat
    0008: 69 6f 6e 20 46 61 69 6c ion Fail
    0010: 75 72 65 20 20 65 78 70 ure exp
    0018: 6c 6f 72 65 72 2e 65 78 lorer.ex
    0020: 65 20 36 2e 30 2e 32 38 e 6.0.28
    0028: 30 30 2e 31 31 30 36 20 00.1106
    0030: 69 6e 20 6e 74 64 6c 6c in ntdll
    0038: 2e 64 6c 6c 20 35 2e 31 .dll 5.1
    0040: 2e 32 36 30 30 2e 31 32 .2600.12
    0048: 31 37 20 61 74 20 6f 66 17 at of
    0050: 66 73 65 74 20 30 30 30 fset 000
    0058: 31 66 61 61 66 0d 0a 1faaf..
    Event Type: Error
    Event Source: Application Error
    Event Category: None
    Event ID: 1000
    Date: 10/8/2003
    Time: 10:00:12 AM
    User: N/A
    Computer: OEMCOMPUTER
    Description:
    Faulting application explorer.exe, version 6.0.2800.1106, faulting module ntdll.dll, version 5.1.2600.1217, fault address 0x0001faaf.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 41 70 70 6c 69 63 61 74 Applicat
    0008: 69 6f 6e 20 46 61 69 6c ion Fail
    0010: 75 72 65 20 20 65 78 70 ure exp
    0018: 6c 6f 72 65 72 2e 65 78 lorer.ex
    0020: 65 20 36 2e 30 2e 32 38 e 6.0.28
    0028: 30 30 2e 31 31 30 36 20 00.1106
    0030: 69 6e 20 6e 74 64 6c 6c in ntdll
    0038: 2e 64 6c 6c 20 35 2e 31 .dll 5.1
    0040: 2e 32 36 30 30 2e 31 32 .2600.12
    0048: 31 37 20 61 74 20 6f 66 17 at of
    0050: 66 73 65 74 20 30 30 30 fset 000
    0058: 31 66 61 61 66 0d 0a 1faaf..
     
    van_charlie,
    #4
  6. 2003/10/09
    Newt

    Newt Inactive

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    Thanks. Just the info I needed. The fix below is taken directly from the Microsoft web site and saves me lots of typing.
     
    Newt,
    #5
  7. 2003/10/10
    van_charlie

    van_charlie Inactive Thread Starter

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    Hi Newt,

    I did follow the procedures you posted but it's not booting from CD.

    My motherboard BH6. The boot sequence i set up was
    CD-ROM, C, A.

    :confused:

    Thanks.
     
    van_charlie,
    #6
  8. 2003/10/10
    Newt

    Newt Inactive

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    Hmmmm. Should be working. Try setting it to CD, A, C so the hard drive is the very last thing it tries to look at. Might help. Otherwise, you may have to follow the instructions on another current thread for making an XP boot floppy, booting from it, changing to the CD drive, and starting the CD that way.
     
    Newt,
    #7
  9. 2003/10/11
    Arie

    Arie Administrator Administrator Staff

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    Did you get at least this message when you restarted your computer?
     
    Arie,
    #8
  10. 2003/10/11
    van_charlie

    van_charlie Inactive Thread Starter

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    No, Arie. I don't get above message when I reboot computer from CD.
     
    van_charlie,
    #9
  11. 2003/10/12
    Arie

    Arie Administrator Administrator Staff

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    OK, so you'll need to access your BIOS, and set it so that you can boot from the CD-R.

    The most common way of accessing the BIOS is to press the Delete key when re-booting the system, but you might need to press another key, check your computers documentation if pressing [Del] doesn't work.

    Once inside the BIOS, look for an option to set the boot sequence.
     
    Arie,
    #10
  12. 2003/10/13
    van_charlie

    van_charlie Inactive Thread Starter

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    I did set up a boot sequence in BIOS setting as CD-ROM, C, A.

    I can't put CD-ROM first and C last. Because there is no such sequence in BIOS settings.

    I still can't figure out how to fix the problem: still having computer rebooted itself at some point of the day. One area- behind the fan- is getting hot apart from the CD problem I mentioned above.

    Any other idea?

    Thanks.
     
    Last edited: 2003/10/13
    van_charlie,
    #11
  13. 2003/10/14
    PeteC

    PeteC SuperGeek Staff

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    EXACTLY where? and which fan? - the power supply fan? case fan ...?
    How hot - too hot to touch?
     
    PeteC,
    #12
  14. 2003/10/14
    van_charlie

    van_charlie Inactive Thread Starter

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    I am not sure if it is power supply fan or case fan. But it's not too hot to touch. But hotter than usual.

    I made 6 boot floppy disks for window xp professional with download from microsoft page. I did follow the boot up procedure in floppy disks and when asked I put XP professional CD-ROM in. And yet it's not booting from CD. I set up boot sequence as CD-ROM, C, A.

    Any idea?

    Thanks.
     
    van_charlie,
    #13
  15. 2003/10/14
    Newt

    Newt Inactive

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    It sounds like you may have a problem with your BIOS.

    I'd suggest going to the mfg. web site and getting the latest update then flashing the BIOS. That should help unless you have a physically faulty chip.
     
    Newt,
    #14
  16. 2003/10/18
    van_charlie

    van_charlie Inactive Thread Starter

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    BIOS Setting

    I went to the manufacturer's website and I found BH6 and BH6 1.1. So, I opened the computer and checked the motherboard
    found AB BH6. But when I ran the AIDA32, it said mother board is
    BH6 1.1. Which one do i upgrade? Will there be a problem if I upgrade the wrong one?

    Thanks.
     
    van_charlie,
    #15
  17. 2003/10/26
    PeteC

    PeteC SuperGeek Staff

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    Please don't post a copy from this thread as a new thread (deleted). You may have to wait a while for further responses to your last post - if indeed anybody knows the answer.
    __________________________________________________
    1. Check your motherboard manual - if you have one - for the board revision - if any, but ......

    2. Aida32 should tell you the BIOS version. Cross check this with System Info (Start > Run > type msinfo32 > OK

    2. Back up your BIOS to floppy (and HD)

    3. Load the BIOS which has a similar ID, eg if you have 1017 you should load 1017a or higher - check the bios dates on the manufacturer's web site.

    If you load the wrong BIOS you have a backup of the original to restore, but read (print out) any 'how to' file which accompanies the flash utility, particularly how to restore the BIOS to a previous version.
     
    PeteC,
    #16
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