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Resolved User account problems

Discussion in 'Windows 10' started by jshaw42, 2015/12/31.

  1. 2015/12/31
    jshaw42

    jshaw42 Well-Known Member Thread Starter

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    I am having a great deal of difficulty with user accounts: 1. Settings>Accounts>Sign-in Options goes absolutely nowhere.

    2. Control Panel>User Accounts>Manage your credentials returns the following error.
    Error code: 0x80070425
    Error message: The service cannot accept control messages at this time.

    3. Trying to reinstall from Media Creation Tool returns the following message.
    Error code: 0x800704dd - 0x90016
    There doesn't seem to be any problems running anything else.
     
  2. 2015/12/31
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Hi jshaw42. Are you using a Microsoft account or a regular user account?

    Try Performing a clean boot in Windows and see if you can get into the User Accounts Sign-in Options from the Settings window.
     

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  4. 2015/12/31
    jshaw42

    jshaw42 Well-Known Member Thread Starter

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    regular user account in Windows 10
     
  5. 2015/12/31
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Did you perform a clean boot yet?
     
  6. 2016/01/01
    jshaw42

    jshaw42 Well-Known Member Thread Starter

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    Yes, no change.
     
  7. 2016/01/01
    retiredlearner

    retiredlearner SuperGeek WindowsBBS Team Member

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  8. 2016/01/05
    jshaw42

    jshaw42 Well-Known Member Thread Starter

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    It was a long and complicated solution, but I now have the user accounts showing. One thing I have learned is to not have more than one administrator ;-).
     
  9. 2016/01/05
    retiredlearner

    retiredlearner SuperGeek WindowsBBS Team Member

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    Well done!
     
  10. 2016/01/05
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Thanks for the update. :)
     

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