Sp2 Crash

I was told that you could always trust MS updates so I clicked "yes" to the SP2 download. Boy! That was a bad choice. My whole system crashed. They tell me it was because some of the Hewlett Packard drivers and SP2 aren't compatible. If that was the case, why wasn't there a warning for those of use with HP machines?

Not only was I frustrated and inconvenienced but my machine (now recovered) is not the same. I used to be able to run my Sim and its expansions and now I can't. I never had a problem before. Now I do.

All my settings were caput and it has been a nightmare.

My biggest problem now is getting my The Sims game to play again. I've already downloaded it 4 times and it won't go past the loading stage.

Any one have any idea why? I try writing to Maxi or EA and it is hopeless, I never get an answer. This has been a 2 wk hell for me.

I run HP WinXP 504 Ram and CPU 2.40 Intel Pent 4

 

my machine (now recovered)

Recovered how?

All my settings were caput

Could you give specifics or at least some examples?

 

I used the recovery feature on my HD by using tapping f10 and selecting recover. I was led by a HP tech to do this.

When I was recovered my computer was just as it was the day I bought it and all the settings I had set to make my surfing perfect had to be redone and some of them i couldn't even remember what i had set them to. I finally think I have things right. For a while I couldn't even sign in to a bb because my security was too high, I couldn't open emails because my option was to not open any...etc. It took a long time to get things back. Everything is working except my Sims program. I never had a problem with it and now it freezes when I try to start it up. I cannot figure what is causing that. I used to play all 6 expansions now I can't even play the one. I shut off all background processes, shut down my virus detector, my fire wall and my popup stopper... and it still freezes during the loading process.

 

i'm a little dissapointed the HP tech took you down that route, it sounds like there would have been less invasive means to get you out of the jam.

At this point, have you gone up to windows update and gotten current with everything but SP2? Reinstalled graphics drivers?

We need more data about the state of your machine to know how to help you specifically. After you get sp1+security fixes on, if you are still broken, please post some detailed information about exactly what is failing and what error messages are displayed.

 

HP sent me recovery disks... but I hate to use them a this point unless I have to. Now they are telling me I need to reseat my Bios. Like I would know how to do that.

The Sims comes with several expansions... each a bit larger and more complex. I successfully downloaded: The Sims, Living Large, Hot Date and when I try to install VACATION I freeze where it installs the sound.far files.

Everything seems to be working ok otherwise. Some Internet pages are a bit slow, but otherwise OK.

You said: i'm a little dissapointed the HP tech took you down that route, it sounds like there would have been less invasive means to get you out of the jam.

At the time it looked like the best way. I could not use the computer at all when I turned it on it just kept rebooting... I was totally crashed. I couldn't wait 10 days for the recovery disks to arrive. I have them now, but hopefully don't need them.

You said: At this point, have you gone up to windows update and gotten current with everything but SP2? Reinstalled graphics drivers?

We need more data about the state of your machine to know how to help you specifically. After you get sp1+security fixes on, if you are still broken, please post some detailed information about exactly what is failing and what error messages are displayed.

I did reinstall Intel Extreme Graphics Driver and SP-1 and every upgrade for Windows XP except SP-2. I tried to download a BIOS upgrade but the one on the Windows XP page told me it was the wrong one for my machine but it isn't the wrong one. When I just now went in to copy my system diagnostics I got this error message:

DX DIAG ERROR: Could not get basic sound info, result code=0X80070057 Invalid argument.

At this point, have you gone up to windows update and gotten current with everything but SP2? Reinstalled graphics drivers?

We need more data about the state of your machine to know how to help you specifically. After you get sp1+security fixes on, if you are still broken, please post some detailed information about exactly what is failing and what error messages are displayed.


Here are my diagnostics:


------------------
System Information
------------------
Time of this report: 10/9/2004, 16:07:45
Machine name: HOME
Operating System: Windows XP Home Edition (5.1, Build 2600) (2600.xpclnt_qfe.021108-2107)
Language: English (Regional Setting: English)
System Manufacturer: HP Pavilion 05
System Model: P9921A-ABA 743c
BIOS: Phoenix - AwardBIOS v6.00PG
Processor: Intel(R) Pentium(R) 4 CPU 2.40GHz
Memory: 504MB RAM
Page File: 193MB used, 1037MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
DxDiag Version: 5.03.2600.2180 32bit Unicode

------------
DxDiag Notes
------------
DirectX Files Tab: Several files (ddraw.dll, d3d8.dll, d3dim700.dll) are old versions, which could cause problems. You should reinstall DirectX to get the latest version.
Display Tab 1: No problems found.
Sound Tab 1:
Music Tab: No problems found.
Input Tab: No problems found.
Network Tab: No problems found.

--------------------
Display Devices
---------------
Card name: Intel(R) 82845G/GL/GE/PE/GV Graphics Controller
Manufacturer: Intel Corporation
Chip type: Intel(R) 82845G Graphics Controller
DAC type: Internal
Device Key: Enum\PCI\VEN_8086&DEV_2562&SUBSYS_57781462&REV_01
Display Memory: 64.0 MB
Current Mode: 800 x 600 (32 bit) (60Hz)
Monitor: hp pavilion f50
Monitor Max Res: 1024,768
Driver Name: ialmrnt5.dll
Driver Version: 6.14.0010.3889 (English)
DDI Version: 9 (or higher)
Driver Attributes: Final Retail
Driver Date/Size: 8/20/2004 16:11:36, 37951 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: n/a
VDD: n/a
Mini VDD: ialmnt5.sys
Mini VDD Date: 8/20/2004 16:26:00, 737874 bytes
Device Identifier: {D7B78E66-6622-11CF-E378-7277A0C2CB35}
Vendor ID: 0x8086
Device ID: 0x2562
SubSys ID: 0x57781462
Revision ID: 0x0001
Revision ID: 0x0001
Video Accel:
Deinterlace Caps: n/a
Registry: OK
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Not Available


-------------
Sound Devices
-------------
Description: Avance AC97 Audio
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: PCI\VEN_8086&DEV_24C5&SUBSYS_57901462&REV_01
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: ALCXWDM.SYS
Driver Version: 5.10.0000.3930 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 6/22/2002 02:29:30, 656172 bytes
Other Files:
Driver Provider: Avance Logic, Inc.
HW Accel Level: Full
Cap Flags: 0x0
Min/Max Sample Rate: 0, 0
Static/Strm HW Mix Bufs: 0, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Registry: OK
Sound Test Result:

---------------------
Sound Capture Devices
---------------------
-----------
Drive: C:
Free Space: 42.7 GB
Total Space: 71.2 GB
File System: NTFS
Model: WDC WD800AB-22CBA1

8/20/2004 15:56:30, 163840 bytes
Driver: C:\WINDOWS\System32\igfxrfra.lrc, 3.00.0000.3889 (English), 8/20/2004 15:56:30, 167936 bytes
Driver: C:\WINDOWS\System32\igfxrfrc.lrc, 3.00.0000.3889 (English), 8/20/2004 15:56:32, 167936 bytes
Driver: C:\WINDOWS\System32\igfxrheb.lrc, 3.00.0000.3889 (English), 8/20/2004 15:56:32, 159744 bytes
Driver: C:\WINDOWS\System32\igfxrita.lrc, 3.00.0000.3889 (English), 8/20/2004 15:56:34, 167936 bytes
Driver: C:\WINDOWS\System32\igfxrjpn.lrc, 3.00.0000.3889 (English), 8/20/2004 15:56:36, 159744 bytes
Driver: C:\WINDOWS\System32\igfxrkor.lrc, 3.00.0000.3889 (English), 8/20/2004 15:56:36, 159744 bytes
Driver: C:\WINDOWS\System32\igfxrnld.lrc, 3.00.0000.3889 (English), 8/20/2004 15:56:38, 163840 bytes
Driver: C:\WINDOWS\System32\igfxrnor.lrc, 3.00.0000.3889 (English), 8/20/2004 15:56:38, 163840 bytes
Driver: C:\WINDOWS\System32\igfxrplk.lrc, 3.00.0000.3889 (English), 8/20/2004 15:56:40, 163840 bytes
Driver: C:\WINDOWS\System32\igfxrptb.lrc, 3.00.0000.3889 (English), 8/20/2004 15:56:40, 163840 bytes
Driver: C:\WINDOWS\System32\igfxrptg.lrc, 3.00.0000.3889 (English), 8/20/2004 15:56:42, 167936 bytes
Driver: C:\WINDOWS\System32\igfxrrus.lrc, 3.00.0000.3889 (English), 8/20/2004 15:56:42, 163840 bytes
Driver: C:\WINDOWS\System32\igfxrsve.lrc, 3.00.0000.3889 (English), 8/20/2004 15:56:44, 163840 bytes
Driver: C:\WINDOWS\System32\igfxrtha.lrc, 3.00.0000.3889 (English), 8/20/2004 15:56:44, 163840 bytes
Driver: C:\WINDOWS\System32\igfxrcsy.lrc, 3.00.0000.3889 (English), 8/20/2004 15:56:24, 163840 bytes

WMVideo Encoder DMO,0x00600800,1,1,,
MSScreen encoder DMO,0x00600800,1,1,,
ArcSoft Mpeg Writer,0x00200000,0,0,MPEGWriter.ax,2.00.0000.0004
DV Video Encoder,0x00200000,0,0,qdv.dll,6.05.0001.0904
Indeo® video 5.10 Compression Filter,0x00100000,1,1,ir50_32.dll,5.2562.0015.0055
LEAD MCMP/MJPEG Codec,0x00100000,1,1,LCODCCMP.DLL,
MJPEG Compressor,0x00200000,0,0,quartz.dll,6.05.0001.0902
Cinepak Codec by Radius,0x00200000,1,1,qcap.dll,6.05.0001.0900
Intel 4:2:0 Video V2.50,0x00200000,1,1,qcap.dll,6.05.0001.0900
Intel Indeo(R) Video R3.2,0x00200000,1,1,qcap.dll,6.05.0001.0900
Intel Indeo® Video 4.5,0x00200000,1,1,qcap.dll,6.05.0001.0900
Indeo® video 5.10,0x00200000,1,1,qcap.dll,6.05.0001.0900
Intel IYUV codec,0x00200000,1,1,qcap.dll,6.05.0001.0900
LEAD MCMP/MJPEG Codec (VFW),0x00200000,1,1,qcap.dll,6.05.0001.0900
Microsoft H.261 Video Codec,0x00200000,1,1,qcap.dll,6.05.0001.0900
Microsoft H.263 Video Codec,0x00200000,1,1,qcap.dll,6.05.0001.0900
Microsoft RLE,0x00200000,1,1,qcap.dll,6.05.0001.0900
Microsoft Video 1,0x00200000,1,1,qcap.dll,6.05.0001.0900
VP60® Simple Profile ,0x00200000,1,1,qcap.dll,6.05.0001.0900
VP61® Advanced Profile,0x00200000,1,1,qcap.dll,6.05.0001.0900

Audio Compressors:
WMAudio Encoder DMO,0x00600800,1,1,,
IAC2,0x00200000,1,1,quartz.dll,6.05.0001.0902
IMA ADPCM,0x00200000,1,1,quartz.dll,6.05.0001.0902
PCM,0x00200000,1,1,quartz.dll,6.05.0001.0902
Microsoft ADPCM,0x00200000,1,1,quartz.dll,6.05.0001.0902
ACELP.net,0x00200000,1,1,quartz.dll,6.05.0001.0902
DSP Group TrueSpeech(TM),0x00200000,1,1,quartz.dll,6.05.0001.0902
Windows Media Audio V1,0x00200000,1,1,quartz.dll,6.05.0001.0902
Windows Media Audio V2,0x00200000,1,1,quartz.dll,6.05.0001.0902
GSM 6.10,0x00200000,1,1,quartz.dll,6.05.0001.0902
Microsoft G.723.1,0x00200000,1,1,quartz.dll,6.05.0001.0902
CCITT A-Law,0x00200000,1,1,quartz.dll,6.05.0001.0902
CCITT u-Law,0x00200000,1,1,quartz.dll,6.05.0001.0902
MPEG Layer-3,0x00200000,1,1,quartz.dll,6.05.0001.0902

Audio Capture Sources:
Avance AC97 Audio,0x00200000,0,0,qcap.dll,6.05.0001.0900

Midi Renderers:
Default MidiOut Device,0x00800000,1,0,quartz.dll,6.05.0001.0902
Microsoft GS Wavetable SW Synth,0x00200000,1,0,quartz.dll,6.05.0001.0902

WDM Streaming Capture Devices:
Avance AC97 Audio,0x00200000,4,4,,5.03.0000.0900

WDM Streaming Rendering Devices:
Avance AC97 Audio,0x00200000,4,4,,5.03.0000.0900



WDM Streaming Mixer Devices:
Microsoft Kernel Wave Audio Mixer,0x00200000,2,2,,5.03.0000.0900

Audio Renderers:
Avance AC97 Audio,0x00200000,1,0,quartz.dll,6.05.0001.0902
Default DirectSound Device,0x00800000,1,0,quartz.dll,6.05.0001.0902
Default WaveOut Device,0x00200000,1,0,quartz.dll,6.05.0001.0902
DirectSound: Avance AC97 Audio,0x00200000,1,0,quartz.dll,6.05.0001.0902

WDM Streaming System Devices:
Avance AC97 Audio,0x00200000,14,2,,5.03.0000.0900