NS blocking newsletter?

I'm using NS 7.1 as my browser and my e-mail client. Everything works OK except that a newsletter I've subscribed to for a few years stopped arriving a few months ago. When I contacted them, their records showed me to be a current subscriber, but the tech people there weren't very computer savvy. My ISP's (SBC-DSL) tech support said they have no blocking whatsoever in their e-mail system. About 10 days ago I re-subscribed to the newsletter. I received an e-mail confirmation of it but so far haven't received a single issue. A friend of mine with a very similar computer set-up to mine still gets his issues regularly.

The only thing I can think of is that one of my malware programs is blocking it (I use NAV, Ad-Aware, Spybot and ZoneAlarm) or else Netscape is. But I don't know how to check any of them. And even if I could, I don't know how to configure whichever it is so it will let the newsletter pass.

Any ideas?

 

BOBBO,

Someone else posted this same problem some time ago, and I'll have to do a search to see if I can find that thread.

My first thought is your NAV Email Protection. Do you have that enabled? If so, disable it, and see if that allows you to receive you Newsletter.

Right click on the NAV icon in the System Tray
Select: Norton AntiVirus Options
Click on: Internet | Email
Disable: Scan Incoming Mail, and Scan Outgoing Mail

These aren't really necessary, as NAV Autoprotect keeps you safe regardless of whether or not these settings are enabled.

Do you have filters set up, and if so, could that be blocking the Newsletter?

Do you mind giving the name of the Newsletter?

Thanks!

 

BOBBO,

Well I did find the thread, and it was you, you rascal:
http://www.windowsbbs.com/showthread.php?t=18282&highlight=Newsletter

Looks like just about everything was tried in this earlier thread, and did you ever get these people to send a test mailing? Or is this a different Newsletter?

 

Ramona: Yep, that was me, alright.

I don't know if I ever got them to send a test mailing as such or not. The thing is, e-mails between us got through OK, but the newsletter doesn't. So I can't tell whether they had tried to send one in any special test. Since they still regarded me as a subscriber, presumably they were still sending the issues out but I wasn't getting them.

I don't think they have anything that could properly be called tech support, it's more like a subscriber list maintenance department, so asking them for help or advice is pointless.

I have twice unsubscribed, thinking that somehow my subscription was messed up. Then after quite some time had passed I'd renew, without luck. But very occasionally an issue would slip through. Sometimes for a few days in a row, then nothing for months. All very strange.

It's a political newsletter. I don't know if that makes them more of a target for blocking somewhere along the line or not.

I mentioned that a friend of mine with a very similar system regularly receives his issues. We also use the same ISP. The one difference is that he uses Yahoo.mail and I use NS. Significant?

 

BOBBO,

No, I don't think that is significant at all. Have you tried using a Webmail account for the Newsletter? I think I would at least give it a try just to see if it's them, or your Mail setup...

 

"Have you tried using a Webmail account for the Newsletter? "

No, I haven't tried that. How do I go about doing that (it's late here, past my bedtime, and my brain isn't running on all its usual cylinders)?

 

If you have your Junk Controls on, you may find that some newsletters will end up in the Junk pail. Several newsletters have a warning which says that you must have the address of the newsletter in the Personal Address Book.
But, regardless, the mailing cannot be stopped altogether from arriving into Netscape, after it cleared other security programs. The mail will be in either Inbox or Junk folder. If it does not get to you, it is blocked before it gets to Netscape.
If you wish, you can send me the website, and I can give it a crack. You can send it via Personal Message (click on User CP, on top toolbar of this website, and select Send Personal Message)

 

Westside: Thanks for joining in. I frequently open my Junk folder and have never seen anything from or about the newsletter there.

I see from your signature that you have NS 7.2 as well as 8.04. I sent you a Personal Message a few minutes ago, so if you do check to see if the newsletters will get through to you, using the 7.2 version would be a closer test of how my 7.1 version behaves than the 8.04 version would. That's saying the obvious, I know.

I don't know if it's significant, but in addition to my ISP's DSL signal, I have a Linksys router for a wi-fi signal to my wife's laptop upstairs. I doubt if that's where the blocking occurs, mostly because this newsletter problem began long before I installed the router. So is that something to check?

 

I had to go "Home" to subscribe, and I just received a confirmation, which I had to confirm.
Thank you for subscribing to Chuck Muth's FREE "News & Views" e-newsletter. In an ongoing effort to battle unsolicited email, we ask that you confirm your desire to subscribe to News & Views to assure someone didn't try to sign you up without your knowledge or permission.

Supposedly, I should get something tomorrow.
I don't know if the browser and mail client matter, but I did subscribe from FF1.0.7, which is my default browser. I used my Yahoo address, set up in all my mail clients, including NEtscape7.2. I will let you know if there is any difference, and, in first place, I get anything.

 

BOBBO,

I subscribed also, using a Netscape 7.2 email address, so we will see what happens.

 

So now we wait.

With so much talent working on this, we're bound to get some interesting results, right?

 

I subscribed using my Yahoo address, and nothing was coming, directly, in Netscape mail. However, when I went to the Yahoo website, to answer James's post about problems with Yahoo mail, I found there were seven posts in the Bulk folder (i.e. treated as Spam). I moved all of them to the Inbox. So, they certainly come. If SBC has spam controls, and you don't look at what is coming in, the effect would have been the same. There is no problem with Netscape.

 

Westside: Glad you were able to get some results.

I just checked my yahoo.com account, but my e-mail address is different with them, so I didn't expect to find any mail waiting for me there. I didn't find any Bulk folder there, either. Inbox and Trash folders, among others (and they're all empty), but no Bulk folder.

When I phoned SBC over a year ago about this predicament, they assured me they do no filtering or blocking of any kind. As I recall, there's a setting somewhere in NS that does something to block spam. And I get virtually no spam. Maybe two a day, while some people I know get a hundred or more a day. Could that be where I need to change something? And what's the procedure for specifying a particular sender I don't want blocked? I thought originally maybe it was with ZoneAlarm that I needed to do that, and I didn't know how to do it there, either.

 

I don't know if the Yahoo website comes up with a Bulk folder only if you have suspected mail, and I had so much that it maxed out, a few years ago, after Yahoo pull a stunt on me, changing my preferences. Also, once an e-mail was in the Bulk folder, I had to request that it be pulled out of there. I had not used Yahoo till a few months ago, because of these antics. But, Yahoo mail been behaving very well. I just got that Bulk mail folder since 2002 or 2003. But, I was able to move all seven messages very easily.
I had six different e-mails, plus a duplicate, since 11-3.
There is no setting in Netscape which would block any message. You may apply a filter, or set up your Junk controls. I don't know if you can just block messages by selecting a filter to delete mail from POP server, without seeing it. Otherwise, it would end up in the Trash or Junk folder, as selected. The subject changes, but the Sender is: "noreplydlsprofitemail.com ".
I don't know what else to do, but I don't intend to keep getting any more, as soon, as we get a picture. Too gossipy!

 

Ramona: I finally got my finger out of my ear and rechecked your first reply. I never disabled NAV's e-mail scanning as you recommended, so I did that just now. We'll see if an issue of the newsletter gets through OK tomorrow. I'm not too hopeful, though. NAV hadn't notified me of blocking any infected incoming messages as I would have expected it to, so maybe it isn't NAV that's been blocking the deliveries.

I don't have any filters set up that I know of.

Why would NAV zap a newsletter, assuming it wasn't infected? And wouldn't it notify me when it does? I know it does that when a Web site tries to mess with me.

 

BOBBO,

I received my first Newsletter this P.M., and I use ZoneAlarm free edition, and NAV with email protection disabled. We'll see if they continue to come regularly now... I'm using Netscape 7.2 Mail & Newsgroups component.

 

Ramona: Sounds promising. Your setup is like mine (now that I've disabled NAV's e-mail scanning) except for your NS 7.2 and my 7.1. Here's to looking forward to tomorrow!

 

BOBBO,

I still run 98SE, and if memory serves me correctly you have XP, however, that shouldn't make a difference.

 

I stopped the newsletters, getting, at least, one each day.
I got two on the 4th, none on the 5th, and duplicate on the 6th. None had come today.
Bobbo, I would be delighted to forward them.If you wish to give me an address, by private message. Beside Yahoo, which had blocked all messages, I don't have NAV. Once out of the Bulk folder, I received the newsletter in all mail clients, including NS7.2.

 

Hey, an issue came through today! It was time-stamped at 9:41 this morning. My friend says his was at 8:30. The difference may because his name is at the other end of the alphabet or he's been a long-time subscriber. Anyway, it appears that changing my NAV setting as Ramona recommended worked.

Westside: Thanks for offering to e-mail me the recent issues, but my friend has been doing that the past few days because of a topic in them regarding the teaching of U.S. History (starting with the Civil War rather than the colonial period) in at least one of the high schools in Carson City, Nevada, which I'm interested in. So I already have the issues you have. Thanks for the kind offer.

And thanks to all for the assistance in getting this newsletter problem sorted out. It's been going on for about 2.5 years now and this is the first time there's a chance the problem is over.

To be honest, I still don't understand how NAV's e-mail scanning could be blocking the deliveries. If that operation is incompatible with Netscape's e-mail scanning, wouldn't all my e-mails get blocked then?