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Microsoft runtime error

Discussion in 'Malware and Virus Removal Archive' started by bahamas, 2004/12/16.

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  1. 2004/12/16
    bahamas

    bahamas Inactive Thread Starter

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    Hello,

    I have seen this problem posted in September 2004. I understand that it is suggested that I download free software. The problem is I am unable to log onto the internet. please help.

    The problem:

    Everytime that I try to go online I receive the following error message:

    Microsoft visual c++ runtime library runtime error
    program:c:\windows\explorere.exe
    This application has request the runtime to terminate it in an ..

    Thank you
    bahamas
     
    bahamas,
    #1
  2. 2004/12/16
    markp62

    markp62 Geek Member Alumni

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    You will need to get the free ad/spyware removal programs and get them on the computer. You don't have access to a CD burner on the computer you are using?
    The least you can do is post a HijackThis log, and see if what is starting up or is loaded in another fashion can be stopped enough so you can get these programs.
    Do not do anything on your own with HJT without some advice here. When you click on Scan in HJT, when it is done, the button will say Save Log. Click on it and it will open in Notepad. Post the entire thing on here.
    Do not do anything on your own with HJT without some advice here.

    Then when able to get online, please go to RAV Online Scan, and get a free online AV scan. Then use Spybot and Ad-Aware. Update them both before using their scan. When done, post a new HJT log.
     
    markp62,
    #2


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  4. 2004/12/16
    bahamas

    bahamas Inactive Thread Starter

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    hi,

    I really feel like a novice! I do not know how to handle this hij program. is it something that is already on my computer. ~No cd burner!
     
    bahamas,
    #3
  5. 2004/12/16
    bahamas

    bahamas Inactive Thread Starter

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    Hi,

    Sorry, HJT
     
    bahamas,
    #4
  6. 2004/12/16
    surferdude2

    surferdude2 Inactive

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    HiJackThis is not a native Windows program.

    You can get it at :

    http://mjc1.com/mirror/hjt/

    along with full instructions. It's small enough to fit on a floppy so you can get it to the ailing computer using that method.
     
    Last edited: 2004/12/16
    surferdude2,
    #5
  7. 2004/12/17
    bahamas

    bahamas Inactive Thread Starter

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    HJT Log

    Hi,

    Here is my HJT Log:

    Logfile of HijackThis v1.99.0
    Scan saved at 9:19:59 AM, on 12/17/2004
    Platform: Windows ME (Win9x 4.90.3000)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

    Running processes:
    C:\WINDOWS\SYSTEM\KERNEL32.DLL
    C:\WINDOWS\SYSTEM\MSGSRV32.EXE
    C:\WINDOWS\SYSTEM\SPOOL32.EXE
    C:\WINDOWS\SYSTEM\MPREXE.EXE
    C:\WINDOWS\SYSTEM\LEXBCES.EXE
    C:\WINDOWS\SYSTEM\RPCSS.EXE
    C:\WINDOWS\SYSTEM\RESTORE\STMGR.EXE
    C:\WINDOWS\EXPLORER.EXE
    C:\PROGRAM FILES\TOOLBAR\TBPS.EXE
    C:\PROGRAM FILES\TOOLBAR\PIB.EXE
    C:\PROGRAM FILES\COMMON FILES\WINTOOLS\WTOOLSA.EXE
    C:\PROGRAM FILES\COMMON FILES\WINTOOLS\WSUP.EXE
    C:\WINDOWS\PCHEALTH\HELPCTR\BINARIES\HELPCTR.EXE
    C:\WINDOWS\RUNDLL32.EXE
    C:\WINDOWS\SYSTEM\DDHELP.EXE
    C:\PROGRAM FILES\EFFICIENT NETWORKS\TANGO MANAGER\APP\TANGOMANAGER.EXE
    C:\WINDOWS\SYSTEM\RNAAPP.EXE
    C:\WINDOWS\SYSTEM\TAPISRV.EXE
    C:\WINDOWS\SYSTEM\STIMON.EXE
    C:\WINDOWS\TEMP\TD_0001.DIR\HIJACKTHIS.EXE

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.websearch.com/ie.aspx?tb_id=50032
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,SearchAssistant = http://www.websearch.com/ie.aspx?tb_id=50032
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,CustomizeSearch = res://C:\PROGRA~1\TOOLBAR\TOOLBAR.DLL/sa
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.websearch.com/ie.aspx?tb_id=50032
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = res://C:\PROGRA~1\TOOLBAR\TOOLBAR.DLL/sa
    R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://rd.companion.yahoo.com/slv/ycheck/as/*http://search.yahoo.com/search?p=%s
    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
    R3 - URLSearchHook: (no name) - {CA0E28FA-1AFD-4C21-A8DC-70EB5BE2F076} - C:\PROGRAM FILES\SURFSIDEKICK 2\SSKBHO.DLL
    O1 - Hosts: 69.20.16.183 auto.search.msn.com
    O1 - Hosts: 69.20.16.183 search.netscape.com
    O1 - Hosts: 69.20.16.183 ieautosearch
    O1 - Hosts: 69.20.16.183 ieautosearch
    O2 - BHO: (no name) - {87766247-311C-43B4-8499-3D5FEC94A183} - C:\PROGRA~1\COMMON~1\WINTOOLS\WTOOLSB.DLL
    O2 - BHO: (no name) - {8952A998-1E7E-4716-B23D-3DBE03910972} - C:\PROGRA~1\TOOLBAR\TOOLBAR.DLL
    O3 - Toolbar: &Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRAM FILES\YAHOO!\COMPANION\YCOMP5_0_2_7.DLL
    O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
    O3 - Toolbar: DashBar Toolbar - {CC90CDA0-74A0-45b4-80EF-D89CA8C249B8} - C:\PROGRAM FILES\DASHBAR\DASHBAR17.DLL
    O3 - Toolbar: &Search Toolbar - {339BB23F-A864-48C0-A59F-29EA915965EC} - C:\PROGRA~1\TOOLBAR\TOOLBAR.DLL
    O4 - HKLM\..\Run: [ScanRegistry] C:\WINDOWS\scanregw.exe /autorun
    O4 - HKLM\..\Run: [TaskMonitor] C:\WINDOWS\taskmon.exe
    O4 - HKLM\..\Run: [PCHealth] C:\WINDOWS\PCHealth\Support\PCHSchd.exe -s
    O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
    O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
    O4 - HKLM\..\Run: [Promon.exe] Promon.exe
    O4 - HKLM\..\Run: [AEZBProc] c:\ibmtools\aptezbtn\aptezbp.exe
    O4 - HKLM\..\Run: [ZIBMACC] c:\windows\rundll.exe setupx.dll,InstallHinfSection DefaultInstall 128 C:\WINDOWS\INF\ZIBMACC.INF
    O4 - HKLM\..\Run: [USSShReg] C:\PROGRA~1\ULEADS~1\ULEADP~1.2\SSAVER\USSSHREG.EXE /r
    O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\SYSTEM\hpztsb05.exe
    O4 - HKLM\..\Run: [TangoManager] C:\PROGRA~1\EFFICI~1\TANGOM~1\APP\TANGOM~1.EXE
    O4 - HKLM\..\Run: [NAV Agent] C:\PROGRA~1\NORTON~1\NAVAPW32.EXE
    O4 - HKLM\..\Run: [ICSDCLT] C:\WINDOWS\rundll32.exe C:\WINDOWS\SYSTEM\icsdclt.dll,ICSClient
    O4 - HKLM\..\Run: [CMESys] "C:\PROGRAM FILES\COMMON FILES\CMEII\CMESYS.EXE "
    O4 - HKLM\..\Run: [SESync] "C:\PROGRAM FILES\SED\SED.EXE "
    O4 - HKLM\..\Run: [TBPS] C:\PROGRA~1\TOOLBAR\TBPS.exe
    O4 - HKLM\..\Run: [stcloader] C:\WINDOWS\SYSTEM\stcloader.exe
    O4 - HKLM\..\Run: [saie] c:\windows\system\saie.exe
    O4 - HKLM\..\Run: [winupdtl] C:\WINDOWS\SYSTEM\winupdtl.exe
    O4 - HKLM\..\Run: [yvkhabnky] C:\WINDOWS\SYSTEM\jcnamo.exe
    O4 - HKLM\..\Run: [WebRebates0] "C:\PROGRAM FILES\WEB_REBATES\WebRebates0.exe "
    O4 - HKLM\..\Run: [SurfSideKick 2] C:\PROGRAM FILES\SURFSIDEKICK 2\Ssk.exe
    O4 - HKLM\..\Run: [vsnsj] C:\WINDOWS\vsnsj.exe
    O4 - HKLM\..\Run: [rF9O36Q] LEXDMOD.EXE
    O4 - HKLM\..\Run: [AutoUpdater] "c:\Program Files\AutoUpdate\AutoUpdate.exe "
    O4 - HKLM\..\Run: [MSConfigReminder] C:\WINDOWS\SYSTEM\msconfig.exe /reminder
    O4 - HKLM\..\Run: [WinTools] C:\PROGRA~1\COMMON~1\WINTOOLS\WTOOLSA.EXE
    O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
    O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
    O4 - HKLM\..\RunServices: [SSDPSRV] C:\WINDOWS\SYSTEM\ssdpsrv.exe
    O4 - HKLM\..\RunServices: [*StateMgr] C:\WINDOWS\System\Restore\StateMgr.exe
    O4 - HKLM\..\RunServices: [ScriptBlocking] "C:\Program Files\Common Files\Symantec Shared\Script Blocking\SBServ.exe" -reg
    O4 - HKLM\..\RunServices: [StillImageMonitor] C:\WINDOWS\SYSTEM\STIMON.EXE
    O4 - HKLM\..\RunServices: [WinTools] C:\PROGRA~1\COMMON~1\WINTOOLS\WTOOLSA.EXE
    O4 - HKLM\..\RunServicesOnce: [TBPS] C:\PROGRA~1\TOOLBAR\TBPS.exe /boot
    O4 - HKLM\..\RunServicesOnce: [WinTools] C:\PROGRA~1\COMMON~1\WINTOOLS\WTOOLSA.EXE /boot
    O4 - HKCU\..\Run: [SurfSideKick 2] C:\PROGRAM FILES\SURFSIDEKICK 2\Ssk.exe
    O4 - HKCU\..\Run: [aoqERWcme] KRNQTZ32.EXE
    O4 - HKCU\..\RunServices: [SurfSideKick 2] C:\PROGRAM FILES\SURFSIDEKICK 2\Ssk.exe
    O4 - HKCU\..\RunServices: [aoqERWcme] KRNQTZ32.EXE
    O4 - Startup: QuickBooks Delivery Agent.lnk = C:\Program Files\Intuit\QuickBooks\Components\QBAgent\QBDAgent.exe
    O4 - Startup: OCRAWARE.lnk = C:\OPLIMIT\OCRAWARE.EXE
    O4 - Startup: QuickBooks 2001 Delivery Agent.lnk = C:\Program Files\Intuit\QuickBooks\Components\QBAgent\qbdagent2001.exe
    O4 - Startup: Organize Quick and Easy.lnk = C:\Program Files\Organize Quick and Easy\QNE.exe
    O4 - Startup: GStartup.lnk = C:\Program Files\Common Files\GMT\GMT.exe
    O4 - Startup: Album Fast Start.lnk = C:\Program Files\Ulead Systems\Ulead PhotoImpact 4.2\ABMTSR.EXE
    O4 - Startup: PrecisionTime.lnk = C:\Program Files\PrecisionTime\PrecisionTime.exe
    O4 - Startup: Date Manager.lnk = C:\Program Files\Date Manager\DateManager.exe
    O8 - Extra context menu item: Web Rebates - file://C:\PROGRAM FILES\WEB_REBATES\Sy1150\Tp1150\scri1150a.htm
    O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
    O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\PROGRA~1\MESSEN~1\MSMSGS.EXE
    O9 - Extra 'Tools' menuitem: MSN Messenger Service - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\PROGRA~1\MESSEN~1\MSMSGS.EXE
    O9 - Extra button: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\PROGRAM FILES\YAHOO!\MESSENGER\YPAGER.EXE
    O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\PROGRAM FILES\YAHOO!\MESSENGER\YPAGER.EXE
    O12 - Plugin for .mid: C:\PROGRA~1\INTERN~1\PLUGINS\npqtplugin.dll
    O12 - Plugin for .WAV: C:\PROGRA~1\INTERN~1\PLUGINS\npqtplugin.dll
    O12 - Plugin for .spop: C:\PROGRA~1\INTERN~1\Plugins\NPDocBox.dll
    O16 - DPF: {02BED220-FBC7-4392-93A2-3A50B056F78E} - http://down.plaxo.com/down/release/instub.cab
    O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/SSC/SharedContent/vc/bin/AvSniff.cab
    O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
    O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) - http://chat.msn.com/bin/msnchat45.cab
    O16 - DPF: {C3C9CB67-F453-479A-9AB0-94AE65F2EB2F} (QuickBooks Online Edition Import Utilities Class v3) - https://accounting.quickbooks.com/v11.142/qboimax3.cab
    O16 - DPF: {D92D7607-05D9-4DD8-B68B-D458948FB883} (QuickBooks Online Edition Utilities Class v7) - https://accounting.quickbooks.com/v11.142/qboax7.cab
    O16 - DPF: {DDFFA75A-E81D-4454-89FC-B9FD0631E726} - http://www.bundleware.com/activeX/BM2/BM2.dll
    O18 - Protocol: tpro - {FF76A5DA-6158-4439-99FF-EDC1B3FE100C} - C:\PROGRA~1\TOOLBAR\TOOLBAR.DLL
     
    bahamas,
    #6
  8. 2004/12/17
    markp62

    markp62 Geek Member Alumni

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    Your computer is in a mess. Now wonder you can't do anything with it.

    The first thing you need to do is unzip HijackThis, and put into it's own folder, call it Hijack. This is important, as it makes backups, and the program works better.

    You need to disable system restore to insure a good clean up. If you do not know how, click here. Step by step with screenshots.

    Uninstall WinTools through Add\Remove Programs and reboot.
    Uninstall SURFSIDEKICK and reboot, if possible.

    Remove these items using HJT. Check them off and click Fix to do so.
    I must say I cannot give a good removal, as I can tell you have checked off some items in Msconfig before you created the log.

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.websearch.com/ie.aspx?tb_id=50032
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,SearchAssistant = http://www.websearch.com/ie.aspx?tb_id=50032
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,CustomizeSearch = res://C:\PROGRA~1\TOOLBAR\TOOLBAR.DLL/sa
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.websearch.com/ie.aspx?tb_id=50032
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = res://C:\PROGRA~1\TOOLBAR\TOOLBAR.DLL/sa
    R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://rd.companion.yahoo.com/slv/y...com/search?p=%s
    R3 - URLSearchHook: (no name) - {CA0E28FA-1AFD-4C21-A8DC-70EB5BE2F076} - C:\PROGRAM FILES\SURFSIDEKICK 2\SSKBHO.DLL
    O1 - Hosts: 69.20.16.183 auto.search.msn.com
    O1 - Hosts: 69.20.16.183 search.netscape.com
    O1 - Hosts: 69.20.16.183 ieautosearch
    O1 - Hosts: 69.20.16.183 ieautosearch
    O2 - BHO: (no name) - {87766247-311C-43B4-8499-3D5FEC94A183} - C:\PROGRA~1\COMMON~1\WINTOOLS\WTOOLSB.DLL
    O2 - BHO: (no name) - {8952A998-1E7E-4716-B23D-3DBE03910972} - C:\PROGRA~1\TOOLBAR\TOOLBAR.DLL
    O3 - Toolbar: DashBar Toolbar - {CC90CDA0-74A0-45b4-80EF-D89CA8C249B8} - C:\PROGRAM FILES\DASHBAR\DASHBAR17.DLL
    O3 - Toolbar: &Search Toolbar - {339BB23F-A864-48C0-A59F-29EA915965EC} - C:\PROGRA~1\TOOLBAR\TOOLBAR.DLL
    O4 - HKLM\..\Run: [ZIBMACC] c:\windows\rundll.exe setupx.dll,InstallHinfSection DefaultInstall 128 C:\WINDOWS\INF\ZIBMACC.INF
    O4 - HKLM\..\Run: [CMESys] "C:\PROGRAM FILES\COMMON FILES\CMEII\CMESYS.EXE "
    O4 - HKLM\..\Run: [SESync] "C:\PROGRAM FILES\SED\SED.EXE "
    O4 - HKLM\..\Run: [TBPS] C:\PROGRA~1\TOOLBAR\TBPS.exe
    O4 - HKLM\..\Run: [stcloader] C:\WINDOWS\SYSTEM\stcloader.exe
    O4 - HKLM\..\Run: [saie] c:\windows\system\saie.exe
    O4 - HKLM\..\Run: [winupdtl] C:\WINDOWS\SYSTEM\winupdtl.exe
    O4 - HKLM\..\Run: [yvkhabnky] C:\WINDOWS\SYSTEM\jcnamo.exe
    O4 - HKLM\..\Run: [WebRebates0] "C:\PROGRAM FILES\WEB_REBATES\WebRebates0.exe "
    O4 - HKLM\..\Run: [SurfSideKick 2] C:\PROGRAM FILES\SURFSIDEKICK 2\Ssk.exe
    O4 - HKLM\..\Run: [vsnsj] C:\WINDOWS\vsnsj.exe
    O4 - HKLM\..\Run: [rF9O36Q] LEXDMOD.EXE
    O4 - HKLM\..\Run: [AutoUpdater] "c:\Program Files\AutoUpdate\AutoUpdate.exe "
    O4 - HKLM\..\Run: [WinTools] C:\PROGRA~1\COMMON~1\WINTOOLS\WTOOLSA.EXE
    O4 - HKLM\..\RunServices: [WinTools] C:\PROGRA~1\COMMON~1\WINTOOLS\WTOOLSA.EXE
    O4 - HKLM\..\RunServicesOnce: [TBPS] C:\PROGRA~1\TOOLBAR\TBPS.exe /boot
    O4 - HKLM\..\RunServicesOnce: [WinTools] C:\PROGRA~1\COMMON~1\WINTOOLS\WTOOLSA.EXE /boot
    O4 - HKCU\..\Run: [SurfSideKick 2] C:\PROGRAM FILES\SURFSIDEKICK 2\Ssk.exe
    O4 - HKCU\..\Run: [aoqERWcme] KRNQTZ32.EXE
    O4 - HKCU\..\RunServices: [SurfSideKick 2] C:\PROGRAM FILES\SURFSIDEKICK 2\Ssk.exe
    O4 - HKCU\..\RunServices: [aoqERWcme] KRNQTZ32.EXE
    O4 - Startup: PrecisionTime.lnk = C:\Program Files\PrecisionTime\PrecisionTime.exe
    O4 - Startup: Date Manager.lnk = C:\Program Files\Date Manager\DateManager.exe
    O16 - DPF: {DDFFA75A-E81D-4454-89FC-B9FD0631E726} - http://www.bundleware.com/activeX/BM2/BM2.dll
    O18 - Protocol: tpro - {FF76A5DA-6158-4439-99FF-EDC1B3FE100C} - C:\PROGRA~1\TOOLBAR\TOOLBAR.DLL

    Reboot, and delete these files and folders. It is important System Restore is disabled at this time. It would be a good idea to leave it that way until clean.
    C:\PROGRAM FILES\TOOLBAR
    C:\PROGRAM FILES\COMMON FILES\CMEII
    C:\PROGRAM FILES\DASHBAR
    C:\PROGRAM FILES\SED
    C:\PROGRAM FILES\SURFSIDEKICK
    C:\PROGRAM FILES\COMMON FILES\WINTOOLS
    C:\Program Files\PrecisionTime
    C:\Program Files\Date Manager
    c:\Program Files\AutoUpdate
    C:\PROGRAM FILES\WEB_REBATES
    C:\WINDOWS\SYSTEM\stcloader.exe
    c:\windows\system\saie.exe
    C:\WINDOWS\SYSTEM\winupdtl.exe
    C:\WINDOWS\vsnsj.exe

    Find these files and delete them.
    LEXDMOD.EXE
    KRNQTZ32.EXE

    If able to get online, go immediately to the online virus scan I posted in my previous post, use Auto Clean.
    Some of the above filenames are unknown, and probably virus related. Post the log about any files not removed.
    You do need to get Ad-Aware and Spybot, and use them both. Update each one before the scan.
    When done, please post a new log, to check if you are clean.
    By the way, have you considered using a firewall? There are some good free ones. Click on Quicklinks below to find one, and the above Spybot and Ad-Aware.

    Have any other members here know something about the following? I have googled it, and appears to be part of a IBM recovery if legitimate. I do know WinME has no use for it.
    O4 - HKLM\..\Run: [ZIBMACC] c:\windows\rundll.exe setupx.dll,InstallHinfSection DefaultInstall 128 C:\WINDOWS\INF\ZIBMACC.INF
     
    markp62,
    #7
  9. 2004/12/18
    Lonny Jones

    Lonny Jones Inactive Alumni

    Joined:
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    Hi Guys
    bahamas
    After doing what Markp62 suggests post a new Hiajckthis log and one from Agent Rasack as described here
    http://forums.subratam.org/index.php?showtopic=2618&st=0&#entry20869
    Just the part about Agent Rasack, nothing else.

    ZIBMACC Status X
     
    Lonny Jones,
    #8
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