Inactive Internet Explorer won't run

[Inactive] Internet Explorer won't run

I am trying to help my friend to fix her laptop. She has Norton Internet Security on it and said she got a message that it detected something and she clicked to resolve whatever it was. since then her Internet Explorer won't run. I downloaded Avast and it scanned the whole computer and everything was ok. Also ran Search and Destroy and Ad-Aware and they both cleaned multiple issues, but the IE still doesn't work. I tried to re-install IE but it did not work with the installer saying there is newer version of IE. I even tried the IE9 beta and still got the newer version message. Tried to uninstall IE by following instructions from Microsoft and it looked like it worked but when i restarted the machine it was still there and not working. i am attaching the required logs from DDS. any help will be greatly appreciated.



DDS (Ver_10-03-17.01) - NTFSx86
Run by Patti at 16:18:00.19 on Thu 09/23/2010
Internet Explorer: 9.0.7930.16406
Microsoft® Windows Vistaâ„¢ Home Premium 6.0.6002.2.1252.1.1033.18.3002.1155 [GMT -4:00]

SP: Spybot - Search and Destroy *enabled* (Updated) {ED588FAF-1B8F-43B4-ACA8-8E3C85DADBE9}
SP: Windows Defender *enabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}

============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Norton Internet Security\Engine\16.8.0.41\ccSvcHst.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files\SMINST\BLService.exe
C:\Program Files\CyberLink\Shared files\RichVideo.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\DRIVERS\xaudio.exe
C:\Program Files\Spybot - Search & Destroy\SDWinSec.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\Norton Internet Security\Engine\16.8.0.41\ccSvcHst.exe
C:\Windows\system32\taskeng.exe
c:\Program Files\Hewlett-Packard\HP Health Check\hphc_service.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\HP\QuickPlay\QPService.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QLBCTRL.exe
C:\Program Files\HP\HP Software Update\hpwuSchd2.exe
C:\Windows\system32\igfxsrvc.exe
C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
C:\Program Files\ScanSoft\PaperPort\pptd40nt.exe
C:\Program Files\Brother\Brmfcmon\BrMfcWnd.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\Alwil Software\Avast5\AvastUI.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\Common Files\LightScribe\LightScribeControlPanel.exe
C:\Program Files\Hewlett-Packard\HP Advisor\HPAdvisor.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\Com4QLBEx.exe
C:\Program Files\Hewlett-Packard\HP wireless Assistant\WiFiMsg.EXE
C:\Program Files\Hewlett-Packard\Shared\HpqToaster.exe
C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
C:\Program Files\Brother\ControlCenter3\brccMCtl.exe
C:\Program Files\Brother\Brmfcmon\BrMfimon.exe
C:\Windows\Microsoft.Net\Framework\v3.0\WPF\PresentationFontCache.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Lavasoft\Ad-Aware\Ad-Aware.exe
C:\Windows\system32\NOTEPAD.EXE
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\DllHost.exe
C:\Users\Patti\Downloads\dds.scr

============== Pseudo HJT Report ===============

uSearch Bar = Preserve
mStart Page = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=91&bd=Presario&pf=cnnb
mDefault_Page_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=91&bd=Presario&pf=cnnb
mSearchAssistant = hxxp://toolbar.inbox.com/search/ie.aspx?tbid=80116
mCustomizeSearch = hxxp://toolbar.inbox.com/help/sa_customize.aspx?tbid=80116
BHO: Symantec NCO BHO: {602adb0e-4aff-4217-8aa1-95dac4dfa408} - c:\program files\norton internet security\engine\16.8.0.41\coIEPlg.dll
BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - c:\program files\norton internet security\engine\16.8.0.41\IPSBHO.DLL
TB: Norton Toolbar: {7febefe3-6b19-4349-98d2-ffb09d4b49ca} - c:\program files\norton internet security\engine\16.8.0.41\coIEPlg.dll
TB: Microsoft Live Search Toolbar: {1e61ed7c-7cb8-49d6-b9e9-ab4c880c8414} - c:\program files\msn\toolbar\3.0.0541.0\msneshellx.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
TB: {604BC32A-9680-40D1-9AC6-E06B23A1BA4C} - No File
TB: {4B3803EA-5230-4DC3-A7FC-33638F3D3542} - No File
TB: {D7E97865-918F-41E4-9CD0-25AB1C574CE8} - No File
uRun: [LightScribe Control Panel] c:\program files\common files\lightscribe\LightScribeControlPanel.exe -hidden
uRun: [HPAdvisor] c:\program files\hewlett-packard\hp advisor\HPAdvisor.exe autorun=AUTORUN
uRun: [PopularScreensaversWallpaper] rundll32 c:\progra~1\mywebs~1\bar\2.bin\F3SCRCTR.DLL,LES
uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe "
uRun: [WMPNSCFG] c:\program files\windows media player\WMPNSCFG.exe
uRun: [SpybotSD TeaTimer] c:\program files\spybot - search & destroy\TeaTimer.exe
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [QPService] "c:\program files\hp\quickplay\QPService.exe "
mRun: [UpdateLBPShortCut] "c:\program files\cyberlink\labelprint\muitransfer\muistartmenu.exe" "c:\program files\cyberlink\labelprint" updatewithcreateonce "software\cyberlink\labelprint\2.5 "
mRun: [UpdatePSTShortCut] "c:\program files\cyberlink\dvd suite\muitransfer\muistartmenu.exe" "c:\program files\cyberlink\dvd suite" updatewithcreateonce "software\cyberlink\PowerStarter "
mRun: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
mRun: [QlbCtrl.exe] c:\program files\hewlett-packard\hp quick launch buttons\QlbCtrl.exe /Start
mRun: [UpdateP2GoShortCut] "c:\program files\cyberlink\power2go\muitransfer\muistartmenu.exe" "c:\program files\cyberlink\power2go" updatewithcreateonce "software\cyberlink\power2go\6.0 "
mRun: [UpdatePDIRShortCut] "c:\program files\cyberlink\powerdirector\muitransfer\muistartmenu.exe" "c:\program files\cyberlink\powerdirector" updatewithcreateonce "software\cyberlink\powerdirector\7.0 "
mRun: [HP Health Check Scheduler] c:\program files\hewlett-packard\hp health check\HPHC_Scheduler.exe
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [hpWirelessAssistant] c:\program files\hewlett-packard\hp wireless assistant\HPWAMain.exe
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe "
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe "
mRun: [SSBkgdUpdate] "c:\program files\common files\scansoft shared\ssbkgdupdate\SSBkgdupdate.exe" -Embedding -boot
mRun: [PaperPort PTD] "c:\program files\scansoft\paperport\pptd40nt.exe "
mRun: [IndexSearch] "c:\program files\scansoft\paperport\IndexSearch.exe "
mRun: [PPort11reminder] "c:\program files\scansoft\paperport\ereg\ereg.exe" -r "c:\programdata\scansoft\paperport\11\config\ereg\Ereg.ini "
mRun: [BrMfcWnd] c:\program files\brother\brmfcmon\BrMfcWnd.exe /AUTORUN
mRun: [ControlCenter3] c:\program files\brother\controlcenter3\brctrcen.exe /autorun
mRun: [TkBellExe] "c:\program files\common files\real\update_ob\realsched.exe" -osboot
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe "
mRun: [avast5] "c:\program files\alwil software\avast5\avastUI.exe" /nogui
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mPolicies-explorer: BindDirectlyToPropertySetStorage = 0 (0x0)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~3\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~3\office12\REFIEBAR.DLL
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\progra~1\spybot~1\SDHelper.dll
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_21-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0021-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_21-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_21-windows-i586.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
Handler: symres - {AA1061FE-6C41-421f-9344-69640C9732AB} - c:\program files\norton internet security\engine\16.8.0.41\CoIEPlg.dll
Notify: igfxcui - igfxdev.dll
mASetup: {10880D85-AAD9-4558-ABDC-2AB1552D831F} - "c:\program files\common files\lightscribe\LSRunOnce.exe "
Hosts: 127.0.0.1 www.spywareinfo.com

================= FIREFOX ===================

FF - ProfilePath - c:\users\patti\appdata\roaming\mozilla\firefox\profiles\mhnusj1p.default\
FF - prefs.js: browser.search.selectedEngine - MyWebSearch
FF - prefs.js: keyword.URL - hxxp://search.mywebsearch.com/mywebsearch/GGmain.jhtml?id=ZRxdm719YYUS&ptb=OKNpHu1BD2LokD2le9RieA&psa=&ind=2009073016&ptnrS=ZRxdm719YYUS&si=&st=kwd&n=77c00578&searchfor=
FF - component: c:\programdata\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\norton\coffplgn\components\coFFPlgn.dll
FF - component: c:\programdata\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\norton\ipsffplgn\components\IPSFFPl.dll
FF - component: c:\programdata\real\realplayer\browserrecordplugin\firefox\ext\components\nprpffbrowserrecordext.dll
FF - plugin: c:\program files\google\update\1.2.183.29\npGoogleOneClick8.dll
FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: c:\programdata\real\realplayer\browserrecordplugin\mozillaplugins\nprphtml5videoshim.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\dotnetassistantextension\

---- FIREFOX POLICIES ----
c:\program files\mozilla firefox\greprefs\all.js - pref( "ui.use_native_colors ", true);
c:\program files\mozilla firefox\greprefs\all.js - pref( "ui.use_native_popup_windows ", false);
c:\program files\mozilla firefox\greprefs\all.js - pref( "browser.enable_click_image_resizing ", true);
c:\program files\mozilla firefox\greprefs\all.js - pref( "accessibility.browsewithcaret_shortcut.enabled ", true);
c:\program files\mozilla firefox\greprefs\all.js - pref( "javascript.options.mem.high_water_mark ", 32);
c:\program files\mozilla firefox\greprefs\all.js - pref( "javascript.options.mem.gc_frequency ", 1600);
c:\program files\mozilla firefox\greprefs\all.js - pref( "network.IDN.whitelist.lu ", true);
c:\program files\mozilla firefox\greprefs\all.js - pref( "network.IDN.whitelist.nu ", true);
c:\program files\mozilla firefox\greprefs\all.js - pref( "network.IDN.whitelist.nz ", true);
c:\program files\mozilla firefox\greprefs\all.js - pref( "network.IDN.whitelist.xn--mgbaam7a8h ", true);
c:\program files\mozilla firefox\greprefs\all.js - pref( "network.IDN.whitelist.xn--mgberp4a5d4ar ", true);
c:\program files\mozilla firefox\greprefs\all.js - pref( "network.IDN.whitelist.xn--p1ai ", true);
c:\program files\mozilla firefox\greprefs\all.js - pref( "network.IDN.whitelist.xn--mgbayh7gpa ", true);
c:\program files\mozilla firefox\greprefs\all.js - pref( "network.IDN.whitelist.tel ", true);
c:\program files\mozilla firefox\greprefs\all.js - pref( "network.auth.force-generic-ntlm ", false);
c:\program files\mozilla firefox\greprefs\all.js - pref( "network.proxy.type ", 5);
c:\program files\mozilla firefox\greprefs\all.js - pref( "network.buffer.cache.count ", 24);
c:\program files\mozilla firefox\greprefs\all.js - pref( "network.buffer.cache.size ", 4096);
c:\program files\mozilla firefox\greprefs\all.js - pref( "dom.ipc.plugins.timeoutSecs ", 45);
c:\program files\mozilla firefox\greprefs\all.js - pref( "svg.smil.enabled ", false);
c:\program files\mozilla firefox\greprefs\all.js - pref( "ui.trackpoint_hack.enabled ", -1);
c:\program files\mozilla firefox\greprefs\all.js - pref( "browser.formfill.debug ", false);
c:\program files\mozilla firefox\greprefs\all.js - pref( "browser.formfill.agedWeight ", 2);
c:\program files\mozilla firefox\greprefs\all.js - pref( "browser.formfill.bucketSize ", 1);
c:\program files\mozilla firefox\greprefs\all.js - pref( "browser.formfill.maxTimeGroupings ", 25);
c:\program files\mozilla firefox\greprefs\all.js - pref( "browser.formfill.timeGroupingSize ", 604800);
c:\program files\mozilla firefox\greprefs\all.js - pref( "browser.formfill.boundaryWeight ", 25);
c:\program files\mozilla firefox\greprefs\all.js - pref( "browser.formfill.prefixWeight ", 5);
c:\program files\mozilla firefox\greprefs\all.js - pref( "accelerometer.enabled ", true);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref( "security.ssl.allow_unrestricted_renego_everywhere__temporarily_available_pref ", true);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref( "security.ssl.renego_unrestricted_hosts ", " ");
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref( "security.ssl.treat_unsafe_negotiation_as_broken ", false);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref( "security.ssl.require_safe_negotiation ", false);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref( "security.ssl3.rsa_seed_sha ", true);
c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref( "app.update.download.backgroundInterval ", 600);
c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref( "app.update.url.manual ", "http://www.firefox.com ");
c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref( "browser.search.param.yahoo-fr-ja ", "mozff ");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref( "extensions.{972ce4c6-7e08-4474-a285-3208198ce6fd}.name ", "chrome://browser/locale/browser.properties ");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref( "extensions.{972ce4c6-7e08-4474-a285-3208198ce6fd}.description ", "chrome://browser/locale/browser.properties ");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref( "xpinstall.whitelist.add ", "addons.mozilla.org ");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref( "xpinstall.whitelist.add.36 ", "getpersonas.com ");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref( "lightweightThemes.update.enabled ", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref( "browser.allTabs.previews ", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref( "plugins.hide_infobar_for_outdated_plugin ", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref( "plugins.update.notifyUser ", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref( "toolbar.customization.usesheet ", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref( "dom.ipc.plugins.enabled.nptest.dll ", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref( "dom.ipc.plugins.enabled.npswf32.dll ", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref( "dom.ipc.plugins.enabled.npctrl.dll ", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref( "dom.ipc.plugins.enabled.npqtplugin.dll ", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref( "dom.ipc.plugins.enabled ", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref( "browser.taskbar.previews.enable ", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref( "browser.taskbar.previews.max ", 20);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref( "browser.taskbar.previews.cachetime ", 20);

============= SERVICES / DRIVERS ===============

R0 Lbd;Lbd;c:\windows\system32\drivers\Lbd.sys [2010-9-23 64288]
R0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\nis\1008000.029\SymEFA.sys [2010-2-2 310320]
R1 aswSP;aswSP;c:\windows\system32\drivers\aswSP.sys [2010-9-20 165584]
R1 BHDrvx86;Symantec Heuristics Driver;c:\windows\system32\drivers\nis\1008000.029\BHDrvx86.sys [2010-2-2 259632]
R1 ccHP;Symantec Hash Provider;c:\windows\system32\drivers\nis\1008000.029\cchpx86.sys [2010-2-2 482432]
R1 IDSVix86;IDSVix86;c:\programdata\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\norton\definitions\ipsdefs\20100922.001\IDSvix86.sys [2010-9-23 344112]
R2 aswFsBlk;aswFsBlk;c:\windows\system32\drivers\aswFsBlk.sys [2010-9-20 17744]
R2 aswMonFlt;aswMonFlt;c:\windows\system32\drivers\aswMonFlt.sys [2010-9-20 50768]
R2 avast! Antivirus;avast! Antivirus;c:\program files\alwil software\avast5\AvastSvc.exe [2010-9-20 40384]
R2 Lavasoft Ad-Aware Service;Lavasoft Ad-Aware Service;c:\program files\lavasoft\ad-aware\AAWService.exe [2010-8-12 1355928]
R2 Norton Internet Security;Norton Internet Security;c:\program files\norton internet security\engine\16.8.0.41\ccSvcHst.exe [2010-2-2 117640]
R2 Recovery Service for Windows;Recovery Service for Windows;c:\program files\sminst\BLService.exe [2009-4-22 365952]
R2 SBSDWSCService;SBSD Security Center Service;c:\program files\spybot - search & destroy\SDWinSec.exe [2010-9-21 1153368]
R3 avast! Mail Scanner;avast! Mail Scanner;c:\program files\alwil software\avast5\AvastSvc.exe [2010-9-20 40384]
R3 avast! Web Scanner;avast! Web Scanner;c:\program files\alwil software\avast5\AvastSvc.exe [2010-9-20 40384]
R3 Com4QLBEx;Com4QLBEx;c:\program files\hewlett-packard\hp quick launch buttons\Com4QLBEx.exe [2009-4-22 193840]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2010-5-27 102448]
R3 FontCache;Windows Font Cache Service;c:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation [2008-1-20 21504]
R3 IntcHdmiAddService;Intel(R) High Definition Audio HDMI;c:\windows\system32\drivers\IntcHdmi.sys [2008-6-29 112128]
R3 Lavasoft Kernexplorer;Lavasoft helper driver;c:\program files\lavasoft\ad-aware\kernexplorer.sys [2010-8-12 15008]
R3 SYMNDISV;Symantec Network Filter Driver;c:\windows\system32\drivers\nis\1008000.029\symndisv.sys [2010-2-2 48688]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 gupdate1ca9d205a8eebcb;Google Update Service (gupdate1ca9d205a8eebcb);c:\program files\google\update\GoogleUpdate.exe [2010-1-24 133104]
S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2010-3-18 753504]

=============== Created Last 30 ================

2010-09-23 17:03:45 0 d-----w- c:\program files\Trend Micro
2010-09-23 15:17:25 64288 ----a-w- c:\windows\system32\drivers\Lbd.sys
2010-09-23 15:17:23 95024 ----a-w- c:\windows\system32\drivers\SBREDrv.sys
2010-09-23 15:11:22 0 dc-h--w- c:\programdata\{ECC164E0-3133-4C70-A831-F08DB2940F70}
2010-09-23 15:10:38 0 d-----w- c:\programdata\Lavasoft
2010-09-23 15:10:38 0 d-----w- c:\program files\Lavasoft
2010-09-23 14:40:00 221568 ------w- c:\windows\system32\MpSigStub.exe
2010-09-21 21:05:55 2048 ----a-w- c:\windows\system32\winrsmgr.dll
2010-09-21 20:53:33 0 d-----w- c:\windows\system32\x64
2010-09-21 17:00:14 4816 ----a-w- c:\windows\wininit.ini
2010-09-21 14:33:23 0 d-----w- c:\programdata\Spybot - Search & Destroy
2010-09-21 14:33:23 0 d-----w- c:\program files\Spybot - Search & Destroy
2010-09-21 14:27:23 0 d-----w- c:\program files\SpywareBlaster
2010-09-21 00:45:52 50768 ----a-w- c:\windows\system32\drivers\aswMonFlt.sys
2010-09-21 00:44:48 38848 ----a-w- c:\windows\avastSS.scr
2010-09-21 00:44:18 0 d-----w- c:\programdata\Alwil Software
2010-09-16 13:41:33 302592 ----a-w- c:\windows\system32\mfmp4src.dll
2010-09-16 13:41:33 280064 ----a-w- c:\windows\system32\XpsGdiConverter.dll
2010-09-16 13:41:33 261632 ----a-w- c:\windows\system32\mfreadwrite.dll
2010-09-16 13:41:33 219648 ----a-w- c:\windows\system32\d3d10_1core.dll
2010-09-16 13:41:33 161280 ----a-w- c:\windows\system32\d3d10_1.dll
2010-09-16 13:41:33 135680 ----a-w- c:\windows\system32\XpsRasterService.dll
2010-09-16 13:41:32 979456 ----a-w- c:\windows\system32\MFH264Dec.dll
2010-09-16 13:41:32 357376 ----a-w- c:\windows\system32\MFHEAACdec.dll
2010-09-16 13:41:32 1174528 ----a-w- c:\windows\system32\d3d10warp.dll
2010-09-16 13:41:31 797184 ----a-w- c:\windows\system32\FntCache.dll
2010-09-16 13:41:30 680960 ----a-w- c:\windows\system32\d2d1.dll
2010-09-16 13:41:30 1068032 ----a-w- c:\windows\system32\DWrite.dll
2010-09-16 13:40:30 0 d-----w- c:\program files\Feedback Tool
2010-09-15 12:05:32 502272 ----a-w- c:\windows\system32\usp10.dll
2010-09-15 12:05:29 128000 ----a-w- c:\windows\system32\spoolsv.exe
2010-09-15 12:05:27 317952 ----a-w- c:\windows\system32\MP4SDECD.DLL
2010-09-15 12:05:21 739328 ----a-w- c:\windows\system32\inetcomm.dll

==================== Find3M ====================

2010-09-21 20:57:20 51200 ----a-w- c:\windows\inf\infpub.dat
2010-09-21 20:57:20 143360 ----a-w- c:\windows\inf\infstrng.dat
2010-09-21 20:57:19 86016 ----a-w- c:\windows\inf\infstor.dat
2010-09-01 04:46:36 1355264 ----a-w- c:\windows\system32\jscript9.dll
2010-09-01 04:44:24 1122304 ----a-w- c:\windows\system32\wininet.dll
2010-09-01 04:44:06 424960 ----a-w- c:\windows\system32\vbscript.dll
2010-09-01 04:43:22 23552 ----a-w- c:\windows\system32\licmgr10.dll
2010-09-01 04:43:12 72704 ----a-w- c:\windows\system32\SetDepNx.exe
2010-09-01 04:43:12 142848 ----a-w- c:\windows\system32\ieUnatt.exe
2010-09-01 04:43:12 114176 ----a-w- c:\windows\system32\iesysprep.dll
2010-09-01 04:43:10 76800 ----a-w- c:\windows\system32\SetIEInstalledDate.exe
2010-09-01 04:43:10 74752 ----a-w- c:\windows\system32\RegisterIEPKEYs.exe
2010-09-01 04:42:58 51200 ----a-w- c:\windows\system32\admparse.dll
2010-09-01 04:42:54 75264 ----a-w- c:\windows\system32\iesetup.dll
2010-09-01 04:42:48 110592 ----a-w- c:\windows\system32\IEAdvpack.dll
2010-09-01 04:42:42 150016 ----a-w- c:\windows\system32\iexpress.exe
2010-09-01 04:42:42 149504 ----a-w- c:\windows\system32\wextract.exe
2010-09-01 04:42:20 33280 ----a-w- c:\windows\system32\imgutil.dll
2010-09-01 04:42:16 48640 ----a-w- c:\windows\system32\mshtmler.dll
2010-09-01 04:42:12 11264 ----a-w- c:\windows\system32\mshta.exe
2010-09-01 04:41:46 160768 ----a-w- c:\windows\system32\msls31.dll
2010-07-29 01:23:04 8198680 ----a-w- c:\windows\system32\TVWSetup.exe
2010-07-29 01:23:02 948760 ----a-w- c:\windows\system32\igxpun.exe
2010-07-29 01:23:00 136216 ----a-w- c:\windows\system32\igfxtray.exe
2010-07-29 01:22:58 266776 ----a-w- c:\windows\system32\igfxsrvc.exe
2010-07-29 01:22:56 179224 ----a-w- c:\windows\system32\igfxext.exe
2010-07-29 01:22:56 170520 ----a-w- c:\windows\system32\igfxpers.exe
2010-07-29 01:22:54 171032 ----a-w- c:\windows\system32\hkcmd.exe
2010-07-29 01:22:52 3156504 ----a-w- c:\windows\system32\GfxUI.exe
2010-07-29 01:17:48 81920 ----a-w- c:\windows\system32\igfxCoIn_v2189.dll
2010-07-29 01:02:54 4967424 ----a-w- c:\windows\system32\igdumd32.dll
2010-07-29 01:02:48 9023488 ----a-w- c:\windows\system32\drivers\igdkmd32.sys
2010-07-29 01:01:14 439308 ----a-w- c:\windows\system32\igcompkrng500.bin
2010-07-29 01:01:12 92356 ----a-w- c:\windows\system32\igfcg500m.bin
2010-07-29 01:01:10 982240 ----a-w- c:\windows\system32\igkrng500.bin
2010-07-29 00:58:10 571904 ----a-w- c:\windows\system32\igdumdx32.dll
2010-07-29 00:47:56 4411904 ----a-w- c:\windows\system32\igd10umd32.dll
2010-07-29 00:32:14 11042304 ----a-w- c:\windows\system32\ig4icd32.dll
2010-07-29 00:22:00 261632 ----a-w- c:\windows\system32\igfxTMM.dll
2010-07-29 00:22:00 23552 ----a-w- c:\windows\system32\igfxexps.dll
2010-07-29 00:21:58 194560 ----a-w- c:\windows\system32\igfxpph.dll
2010-07-29 00:21:32 57344 ----a-w- c:\windows\system32\igfxsrvc.dll
2010-07-29 00:21:12 130048 ----a-w- c:\windows\system32\igfxdo.dll
2010-07-29 00:21:06 94720 ----a-w- c:\windows\system32\hccutils.dll
2010-07-29 00:20:56 4096 ----a-w- c:\windows\system32\IGFXDEVLib.dll
2010-07-29 00:20:56 120320 ----a-w- c:\windows\system32\gfxSrvc.dll
2010-07-29 00:20:54 828928 ----a-w- c:\windows\system32\igfxress.dll
2010-07-29 00:20:54 228864 ----a-w- c:\windows\system32\igfxdev.dll
2010-07-29 00:14:40 452440 ----a-w- c:\windows\system32\d3dx10_40.dll
2010-07-29 00:14:38 208896 ----a-w- c:\windows\system32\iglhsip32.dll
2010-07-29 00:14:38 143360 ----a-w- c:\windows\system32\iglhcp32.dll
2010-07-26 20:59:15 0 ----a-w- c:\users\patti\appdata\roaming\wklnhst.dat
2010-07-17 09:00:04 423656 ----a-w- c:\windows\system32\deployJava1.dll
2010-07-08 20:38:36 348160 ----a-w- c:\windows\system32\msvcr71.dll
2009-11-18 21:39:24 665600 ----a-w- c:\windows\inf\drvindex.dat
2008-01-21 02:43:21 174 --sha-w- c:\program files\desktop.ini
2006-11-02 12:42:02 30674 ----a-w- c:\windows\inf\perflib\0409\perfd.dat
2006-11-02 12:42:02 30674 ----a-w- c:\windows\inf\perflib\0409\perfc.dat
2006-11-02 12:42:02 287440 ----a-w- c:\windows\inf\perflib\0409\perfi.dat
2006-11-02 12:42:02 287440 ----a-w- c:\windows\inf\perflib\0409\perfh.dat
2006-11-02 09:20:21 287440 ----a-w- c:\windows\inf\perflib\0000\perfi.dat
2006-11-02 09:20:21 287440 ----a-w- c:\windows\inf\perflib\0000\perfh.dat
2006-11-02 09:20:19 30674 ----a-w- c:\windows\inf\perflib\0000\perfd.dat
2006-11-02 09:20:19 30674 ----a-w- c:\windows\inf\perflib\0000\perfc.dat
2010-06-04 22:39:07 245760 --sha-w- c:\windows\serviceprofiles\localservice\appdata\roaming\microsoft\windows\ietldcache\index.dat
2010-03-18 18:47:19 32768 --sha-w- c:\windows\temp\cookies\index.dat
2010-03-18 18:47:19 32768 --sha-w- c:\windows\temp\history\history.ie5\index.dat
2010-03-18 18:47:19 49152 --sha-w- c:\windows\temp\temporary internet files\content.ie5\index.dat
2009-04-22 14:18:14 8192 --sha-w- c:\windows\users\default\NTUSER.DAT

============= FINISH: 16:19:35.97 ===============



UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT

DDS (Ver_10-03-17.01)

Microsoft® Windows Vistaâ„¢ Home Premium
Boot Device: \Device\HarddiskVolume1
Install Date: 5/16/2009 9:43:26 AM
System Uptime: 9/23/2010 11:18:51 AM (5 hours ago)

Motherboard: Wistron | | 3612
Processor: Intel(R) Celeron(R) CPU 900 @ 2.20GHz | CPU | 2194/800mhz

==== Disk Partitions =========================

C: is FIXED (NTFS) - 138 GiB total, 85.534 GiB free.
D: is FIXED (NTFS) - 11 GiB total, 1.83 GiB free.
E: is CDROM ()

==== Disabled Device Manager Items =============

==== System Restore Points ===================


==== Installed Programs ======================

Acrobat.com
Activation Assistant for the 2007 Microsoft Office suites
ActiveCheck component for HP Active Support Library
Ad-Aware
Adobe AIR
Adobe Flash Player 10 ActiveX
Adobe Reader 9.3.4
Adobe Shockwave Player
Atheros Driver Installation Program
avast! Free Antivirus
Brother MFL-Pro Suite MFC-495CW
Cisco Connect
Compatibility Pack for the 2007 Office system
Conexant HD Audio
CyberLink DVD Suite
ESU for Microsoft Vista
Feedback Tool
Google Chrome
Google Toolbar for Internet Explorer
Google Update Helper
HDAUDIO Soft Data Fax Modem with SmartCP
HijackThis 2.0.2
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
HP Active Support Library
HP Customer Experience Enhancements
HP Doc Viewer
HP DVD Play 3.7
HP Help and Support
HP Quick Launch Buttons 6.40 H2
HP Total Care Advisor
HP Total Care Setup
HP Update
HP User Guides 0118
HP Wireless Assistant
HPAsset component for HP Active Support Library
HPNetworkAssistant
Intel(R) Graphics Media Accelerator Driver
Java Auto Updater
Java(TM) 6 Update 21
Java(TM) 6 Update 7
Juno Preloader
LabelPrint
LightScribe System Software 1.14.17.1
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 4 Client Profile
Microsoft Live Search Toolbar
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office Excel MUI (English) 2007
Microsoft Office Home and Student 2007
Microsoft Office OneNote MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office PowerPoint Viewer 2007 (English)
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Word MUI (English) 2007
Microsoft Silverlight
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Works
Mozilla Firefox (3.6.10)
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
muvee Reveal
My HP Games
NetWaiting
NetZero Preloader
Norton Internet Security
OGA Notifier 2.0.0048.0
PaperPort Image Printer
Power2Go
PowerDirector
RealPlayer
Realtek 8169 8168 8101E 8102E Ethernet Driver
RealUpgrade 1.0
ScanSoft PaperPort 11
Security Update for 2007 Microsoft Office System (KB2277947)
Security Update for 2007 Microsoft Office System (KB2288621)
Security Update for 2007 Microsoft Office System (KB969559)
Security Update for 2007 Microsoft Office System (KB976321)
Security Update for 2007 Microsoft Office System (KB982312)
Security Update for 2007 Microsoft Office System (KB982331)
Security Update for Microsoft Office Excel 2007 (KB982308)
Security Update for Microsoft Office InfoPath 2007 (KB979441)
Security Update for Microsoft Office PowerPoint 2007 (KB982158)
Security Update for Microsoft Office system 2007 (972581)
Security Update for Microsoft Office system 2007 (KB974234)
Security Update for Microsoft Office Visio Viewer 2007 (KB973709)
Security Update for Microsoft Office Word 2007 (KB2251419)
SPORE Creature Creator Trial Edition
Spybot - Search & Destroy
SpywareBlaster 4.4
Synaptics Pointing Device Driver
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office OneNote 2007 (KB980729)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
Visual C++ 2008 x86 Runtime - (v9.0.30729)
Visual C++ 2008 x86 Runtime - v9.0.30729.01

==== End Of File ===========================