HP Printer

Hope I am in the right forum. I have WIndows ME and a 952C HP printer (part of 950 series) I have had problems with this printer since I got it. I originally had a parallel cable and was suggested to change it to a USB cable. My latest problem was trying to print something from the internet. I contacted HP (not long have any forums) and was told to make a folder c:\\dj930...no can make any folder with these characters. Wrote back to HP that I have a 952 which was in my original message to them and then they gave me new instructions and I ended up with no printer at all after about a 45 minute update. I then installed the parallel cable again because the USB instructions didn't work. I still cannot print particular internet information (not all but some)
Can someone maybe help me with an easier answer. When I look for an upgrade for this series it doesn't show any. Hoping someone may have had this problem and can solve it. Wonder why they dropped their forums.

 

Hi mcr1935
Do you have all the latest drivers for it from here?

Daizy

Edit:
And have you been through these steps?

 

Try this link:
http://www.hp.com/cgi-bin/cposuppor...n&p=hpdeskjet919040&n=hp+deskjet+952c+printer

Should you decide to use this download, you MUST UNINSTALL your present 952c printer installation. To do this click START>SETTINGS>CONTROL PANEL then double click ADD/REMOVE, find your HP 952c Printer Software and remove it.

 

HP Printer 952C

While browsing the web I decided to go back to HP and look at the business forums. I didn't know if I could get into them since I am a home user and that is a different window to enter. Someone had the same problem and the answer was so simple I couldn't believe it. He suggested 2 things and thought I should put them in this forum.. I was not alone with the problem.
One was to go into I.E and click view and deselect the check in auto select....the other was to remove a font called BDenver with comes with with a bonus software on 930 & 950 series. Well I did both an printed the problem page. People on these forums know more that the techs.
Thanks for your reply. Hope this helps someone else.

 

Hi again mcr1935
Congratulations on getting it resolved! Thanks so much for taking the time to post back what steps you took to resolve it. And yes, you'd be surprised how many people you will help by taking the time to write it. Thanks again.

Daizy