Help - I've been hijacked!

Hi All
First posting.

I am having the following problems with my PC:
1. Running very slowly;
2. Frequent freezes;
3. Very slow to open progs. through desktop icons;
4. Won't turn off (gets as far as 'Windows is closing down') although
closes perfectly when in safe mode.
5. Odd minor effects on certain progs. - e.g. PaintShopPro 7 crop tool.

The PC seems to run at normal speed when I am surfing the net.

I have had some help from a variety of sources and I seem to be slowly
getting things sorted. Could someone assist me by running an eye over the
HJT log below. I have tried to access the HJT interpreting file but for
some reason the download stalls. Many thanks to anyone who can help.
jaleh

Logfile of HijackThis v1.98.0
Scan saved at 18:51:48, on 04/07/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\alg.exe
C:\Program Files\Ahead\InCD\InCDsrv.exe
C:\PROGRA~1\Iomega\System32\AppServices.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton Utilities\NPROTECT.EXE
C:\WINDOWS\System32\tcpsvcs.exe
C:\WINDOWS\System32\snmp.exe
C:\Program Files\Speed Disk\nopdb.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\WINDOWS\System32\ZipToA.exe
C:\Program Files\Iomega\AutoDisk\ADService.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\NORTON~1\navapw32.exe
C:\WINDOWS\System32\devldr32.exe
C:\Program Files\Ahead\InCD\InCD.exe
C:\PROGRA~1\VOB\INSTAN~1\IWCTRL.EXE
C:\Program Files\Alcatel\SpeedTouch USB\Dragdiag.exe
C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb04.exe
C:\Program Files\Iomega\AutoDisk\ADUserMon.exe
C:\Program Files\Iomega\DriveIcons\ImgIcon.exe
C:\ATI\atiptaxx.exe
C:\Utilities\Total Recorder\TR Pro Edn\TotRecSched.exe
C:\Utilities\Popkill\PopKill.exe
C:\Utilities\ZoneAlarm\zlclient.exe
C:\Utilities\Eraser\ERASER.EXE
C:\Program Files\Webroot\PopUpWasher\PopUpWasher.exe
C:\Program Files\Webroot\Washer\wwDisp.exe
C:\PROGRA~1\Symantec\LIVEUP~1\SNDMon.EXE
H:\Backups\HD Backup 27.6.04\Utilities\a2\a2guard.exe
C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\notepad.exe
C:\Utilities\ZipCentral\ZCentral.exe
C:\DOCUME~1\JLHALL~1\LOCALS~1\Temp\_ZCTmp.Dir\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://news.bbc.co.uk/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.freeserve.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer
F2 - REG:system.ini: Shell=explorer.exe C:\WINDOWS\System32\netdc.exe
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: Popup Killer - {4A3A071E-F913-4eee-AE15-AEFFA16FB6BC} - C:\WINDOWS\PopUpWasher20.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\UTILIT~1\Spybot\SPYBOT~1\SDHelper.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [Microsoft Works Portfolio] C:\Program Files\Microsoft Works\WksSb.exe /AllUsers
O4 - HKLM\..\Run: [NAV Agent] C:\PROGRA~1\NORTON~1\navapw32.exe
O4 - HKLM\..\Run: [InCD] C:\Program Files\Ahead\InCD\InCD.exe
O4 - HKLM\..\Run: [IW Controlcenter] C:\PROGRA~1\VOB\INSTAN~1\IWCTRL.EXE
O4 - HKLM\..\Run: [SpeedTouch USB Diagnostics] "C:\Program Files\Alcatel\SpeedTouch USB\Dragdiag.exe" /icon
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb04.exe
O4 - HKLM\..\Run: [ADUserMon] C:\Program Files\Iomega\AutoDisk\ADUserMon.exe
O4 - HKLM\..\Run: [Iomega Startup Options] C:\Program Files\Iomega\Common\ImgStart.exe
O4 - HKLM\..\Run: [Iomega Drive Icons] C:\Program Files\Iomega\DriveIcons\ImgIcon.exe
O4 - HKLM\..\Run: [Deskup] C:\Program Files\Iomega\DriveIcons\deskup.exe
O4 - HKLM\..\Run: [ATIPTA] C:\ATI\atiptaxx.exe
O4 - HKLM\..\Run: [TotalRecorderScheduler] "C:\Utilities\Total Recorder\TR Pro Edn\TotRecSched.exe "
O4 - HKLM\..\Run: [PopKill] C:\Utilities\Popkill\PopKill.exe
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [Zone Labs Client] "C:\Utilities\ZoneAlarm\zlclient.exe "
O4 - HKLM\..\Run: [TrojanScanner] C:\Utilities\Trojan Remover trial\Trojan Remover\Trjscan.exe
O4 - HKCU\..\Run: [Eraser] C:\Utilities\Eraser\ERASER.EXE -hide
O4 - HKCU\..\Run: [PopUpWasher] C:\Program Files\Webroot\PopUpWasher\PopUpWasher.exe
O4 - HKCU\..\Run: [Window Washer] C:\Program Files\Webroot\Washer\wwDisp.exe
O4 - HKCU\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\Symantec\LIVEUP~1\SNDMon.EXE
O4 - HKCU\..\Run: [a²] "H:\Backups\HD Backup 27.6.04\Utilities\a2\a2guard.exe "
O4 - Global Startup: Lotus QuickStart.lnk = C:\Program Files\lotus\wordpro\ltsstart.exe
O12 - Plugin for .mid: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin2.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.freeserve.com/
O16 - DPF: ChatSpace Java Client 2.1.0.94N - http://freeserve-a2.chatspace.com/Java/cs4msn094.cab
O16 - DPF: Yahoo! Chat - http://cs5.chat.sc5.yahoo.com/c381/chat.cab
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (sys Class) - http://www.pcpitstop.com/pcpitstop/PCPitStop.CAB
O16 - DPF: {0E8D0700-75DF-11D3-8B4A-0008C7450C4A} (DjVuCtl Class) - http://www.lizardtech.com/download/files/win/djvuplugin/en_US/DjVuControl_en_US.cab
O16 - DPF: {0FF3E97F-433D-11D2-B31A-00A0C9B135DB} (CoDetectDigitalRiver Class) - http://ebot.digitalriver.com/v2.0-doc/dlwizard/wizard3.0.4.3.cab
O16 - DPF: {2B323CD9-50E3-11D3-9466-00A0C9700498} (Yahoo! Audio Conferencing) - http://us.chat1.yimg.com/us.yimg.com/i/chat/applet/v45/yacscom.cab
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akamai.net/7/1540/52...apple.com/qt505/us/win/QuickTimeInstaller.exe
O16 - DPF: {4D7F48C0-CB49-4EA6-97D4-04F4EACC2F3B} (InstallShield Setup Player 2K2) - http://www.napster.co.uk/client/setup.exe
O16 - DPF: {4E62C4DE-627D-4604-B157-4B7D6B09F02E} (AccountTracking Profile Manager Class) - https://moneymanager.egg.com/Pinsafe/accounttracking.cab
O16 - DPF: {556DDE35-E955-11D0-A707-000000521957} - http://www.xblock.com/download/xclean_micro.exe
O16 - DPF: {74F5614A-8A8C-43B4-8CC2-4B4EFAF4A6C5} (TSCCInstall Class) - http://www.techsmith.com/codec/tsccinst.cab
O16 - DPF: {AE9DCB17-F804-11D2-A44A-0020182C1446} (IntraLaunch.MainControl) - file://D:\system\intralaunch.CAB
O16 - DPF: {E855A2D4-987E-4F3B-A51C-64D10A7E2479} (EPSImageControl Class) - http://tools.ebayimg.com/eps/activex/EPSControl_v1-0-3-0.cab
O16 - DPF: {EB387D2F-E27B-4D36-979E-847D1036C65D} (QDiagHUpdateObj Class) - http://h30043.www3.hp.com/dj/qdiagh.cab?306
O16 - DPF: {F54C1137-5E34-4B95-95A5-BA56D4D8D743} (Secure Delivery) - http://www.gamespot.com/KDX22/download/kdx.cab
O16 - DPF: {FEC3E5A3-50F7-4B0C-97D8-01CF69DFBFC7} (Measurement Service Client) - http://ccon.madonion.com/global/msc.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{88C3BE2F-C750-4932-9989-842ABCFCDCA3}: NameServer = 195.92.195.94 195.92.195.95
O18 - Protocol: msencarta - {74D92DF3-6D9D-11D1-8B38-006097DBED7A} - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\MSREF.DLL
O18 - Protocol: msero - {B0D92A71-886B-453B-A649-1B91F93801E7} - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\msero.dll
O18 - Protocol: msref - {74D92DF3-6D9D-11D1-8B38-006097DBED7A} - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\MSREF.DLL

 

Welcome to WindowsBBS jaleh.

Right click the desktop and choose new>folder. Name it HJT. Cut and paste HijackThis.exe to that folder.

Download the Hosts File Reader. Save it to your desktop.

Right click My Computer and choose properties. On system restore tab, check the box to turn off. OK out.

Go to start>run and type msconfig, hit enter. On the boot.ini tab, check the box next to /safeboot and OK. Yes to restart. This will restart your computer in safe mode.

Now in safe mode, you will need to show hidden files and folders.


Go to start>run and type regedit, hit enter. Navigate to HKEY_LOCAL_MACHINE>Software>Microsoft>
Windows NT>CurrentVersion>Winlogon
Highlight the winlogon folder. In the right pane, locate the entry:

Shell = "Explorer.exe %System%\netdc.exe "

Right click the entry and choose modify. Change it to the following, quotes included.

Shell = "Explorer.exe "


Go to start>run and type sysedit, hit enter. Get to the system.ini page. Under the [boot] section, locate the line that begins with:
Shell=Explorer.exe
From the same line, delete the malware path and file name:
System%\netdc.exe
Close the SYSTEM.INI file and click Yes when prompted to save.


Delete the following files from C:\Windows\System32.

NETDA.EXE
NETDC.EXE
PRNTSRV.DLL

Search for and delete the file NETDB.EXE from the Windows Startup folder.

Double click the Hosts File Reader to open. Click scan for HOSTS file. Highlight each file found and click 'use notepad'. If one is found with entries similar to the ones below, delete it, then click 'Use Default'.

127.0.0.1 avp.com
127.0.0.1 ca.com
127.0.0.1 customer.symantec.com
127.0.0.1 dispatch.mcafee.com
127.0.0.1 download.mcafee.com
127.0.0.1 f-secure.com
127.0.0.1 kaspersky.com
127.0.0.1 liveupdate.symantec.com
127.0.0.1 liveupdate.symantecliveupdate.com
127.0.0.1 mast.mcafee.com
127.0.0.1 mcafee.com
127.0.0.1 my-etrust.com
127.0.0.1 nai.com
127.0.0.1 networkassociates.com
127.0.0.1 rads.mcafee.com
127.0.0.1 secure.nai.com
127.0.0.1 securityresponse.symantec.com
127.0.0.1 sophos.com
127.0.0.1 symantec.com
127.0.0.1 trendmicro.com
127.0.0.1 update.symantec.com
127.0.0.1 updates.symantec.com
127.0.0.1 us.mcafee.com
127.0.0.1 viruslist.com
127.0.0.1 www.avp.com
127.0.0.1 www.ca.com
127.0.0.1 www.f-secure.com
127.0.0.1 www.kaspersky.com
127.0.0.1 www.mcafee.com
127.0.0.1 www.my-etrust.com
127.0.0.1 www.nai.com
127.0.0.1 www.networkassociates.com
127.0.0.1 www.sophos.com
127.0.0.1 www.symantec.com
127.0.0.1 www.trendmicro.com
127.0.0.1 www.viruslist.com

Open C:\Windows\Temp, select all and delete.
Open C:\Documents and settings\username\Local Settings\temp, select all and delete. Do this for all usernames.
Open C:\Windows\Prefetch, select all and delete.
Open My Computer, right click Local disk C: and choose properties, then disk cleanup. Check all boxes except compress old files and OK.
Uncheck the /safeboot box in msconfig and ok to reboot.

Back in Windows, scan your PC with RAV. Check the box to autoclean. If any files are infected and uncleanable, click the report button then copy and paste it here, along with a new HijackThis log.