Genuine software

I just found on my computer this>> Genuine software.. You maybe a Victim of counterfeiting....My Questions is this how..can that be if I bought this brand new from Dell. My computer is 1 year old.. has any one got any ideas for me...Yes I will be phoning dell as of Monday....Thanks

 

In nearly half the cases where this message appears there is nothing dodgy about the XP installation.

Use your mouse and copy/paste the below into a new Notepad session:

Do a File, Save as, fix_wga.cmd

Double click fix_wga.cmd

Agree to the changes when prompted. Ignore any errors.

When it finishes, reboot your computer.

Now download the Windows Genuine Advantage Diagnostic Tool:
http://go.microsoft.com/fwlink/?linkid=52012

Run this tool.
One the first screen click "Continue "
One the second screen click "Resolve "

Hopefully it will automaticly resolve your status.

If it does not, please advise.

One thing to think about: Sometimes people have taken their computers to the shop for repair. Window has been reinstalled. An illegal copy of XP was used for the reinstallation. Think whether it was possible that this happened to you at some point.

 

where to save it

where do I save the part that you said to copy?

 

Your desktop is fine. Or anyplace easy to find it, such as My Documents, or C:\fix_wga.cmd

Then you could Start, Run, c:\fix_wga.cmd to execute the process.

 

Thank you

I just want to thank you for helping me on this ..yes it work...and now as of today it came back on with that message....Now I just do not get this my computer was new right from dell has never been any where for repairs or anything..so why is this doing this....this just bows me away

 

What, if anything, did it say when your ran the Diagnostic Utility?

 

It work

thats was great it worked....but now I can' t update anything like it is asking..it want to up date to Internet Exploerer 7 and it is also asking for Service pack 3 up date. Thanks

 

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