Dreaded stop 9c error

I have recently recieved this stop 9c error on a production Webserver running W2k service pack 4. The customer for this box is relatively unexperienced with servers, and has installed an email server package called Mail Enable which I am suspicious of. About a week ago this box also had a bugcheck with a stop 0a error, but unfortunately I do not have the memory dump for it. Also two days before this last error, an almost identical stop 9c error presented itself. I have been trying to make sense of the arguments along with the error, but the Intel developer manual isn't helping a lot. (I was converting the hex to binary to try and figure out exactly what the processor was doing at the time of the crash)

Here is the output of the memory dump.

I would appreciate any help I could get.

Thanks,

Doug Woodgate

 

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: C:\WINDOWS;C:\WINDOWS\system32;C:\WINDOWS\system32\drivers
Windows 2000 Kernel Version 2195 (Service Pack 4) UP Free x86 compatible
Product: Server, suite: TerminalServer SingleUserTS
Kernel base = 0x80400000 PsLoadedModuleList = 0x80480780
Debug session time: Sun Jan 16 07:07:43 2005
System Uptime: 0 days 0:05:10.343
WARNING: Process directory table base 19578000 doesn't match CR3 00030000
WARNING: Process directory table base 19578000 doesn't match CR3 00030000
Loading Kernel Symbols
.........................................................................................
Loading unloaded module list
.....
Loading User Symbols
..............................................................
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9C, {0, 0, f2000080, 800}

Probably caused by : hardware

Followup: MachineOwner
---------

kd> !analyze -v;r;kv;lmtn;.logclose;q
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Arguments:
Arg1: 00000000
Arg2: 00000000
Arg3: f2000080
Arg4: 00000800

Debugging Details:
------------------


BUGCHECK_STR: 0x9C_IA32_GenuineIntel

MODULE_NAME: hardware

IMAGE_NAME: hardware

DEBUG_FLR_IMAGE_TIMESTAMP: 0

DEFAULT_BUCKET_ID: DRIVER_FAULT

LAST_CONTROL_TRANSFER: from 8040f485 to 80445d2a

STACK_TEXT:
f5af16e4 8040f485 c8500000 02a40000 00000000 nt!MmCopyToCachedPage+0x5c
f5af178c 8040bf9c 84fa8ec8 02a40000 f5af17ec nt!CcMapAndCopy+0x193
f5af183c f74399d4 851832e8 f5af1b54 0000383d nt!CcCopyWrite+0x416
f5af1bc0 f743733e 85124768 8581dca8 85bf0020 Ntfs!NtfsCommonWrite+0x23fe
f5af1c28 8041d1af 85bf0020 8581dca8 8581dca8 Ntfs!NtfsFsdWrite+0xee
f5af1c3c 804acc16 8581de38 00000000 8581dca8 nt!IopfCallDriver+0x35
f5af1c50 804a9d59 85bf0020 8581dca8 851832e8 nt!IopSynchronousServiceTail+0x60
f5af1d38 80463f64 0000046c 00000000 00000000 nt!NtWriteFile+0x657
f5af1d38 77f8331e 0000046c 00000000 00000000 nt!KiSystemService+0xc4
028de8cc 7c586461 0000046c 00000000 00000000 ntdll!ZwWriteFile+0xb
028de938 7c58b929 0000046c 02a40000 0000383d KERNEL32!WriteFile+0x111
028dee40 7c5896bc 000a04fc 0000049c 80000000 KERNEL32!BaseCopyStream+0x13fd
028df45c 7c589d98 000a04fc 000a0704 7833c958 KERNEL32!BasepCopyFileExW+0x5a1
028df4b8 7833cbde 000a04fc 000a0704 7833c958 KERNEL32!CopyFileExW+0x52
028df6fc 7833e8e6 000a0410 000a04fc 000a0704 SHELL32!FileCopy+0x14b
028df92c 7833f23a 000a0410 000a04fc 000a0704 SHELL32!DoFile_Copy+0x31
028dfe40 78340122 00000000 00000000 000f2498 SHELL32!MoveCopyDriver+0x3d8
028dfe8c 78350ade 00000880 00000000 000f2498 SHELL32!SHFileOperationW+0x1a7
028dff08 78350ce2 00000001 00000000 000f24d0 SHELL32!_HandleMoveOrCopy+0x1da
028dff50 70a84af9 000f2498 000c16f0 00300030 SHELL32!FileDropTargetThreadProc+0x14d
028dffb4 7c57b388 00000000 000c16f0 00300030 SHLWAPI!WrapperThreadProc+0x92
028dffec 00000000 70a84a8a 021adee4 00000000 KERNEL32!BaseThreadStart+0x52


FOLLOWUP_NAME: MachineOwner

STACK_COMMAND: .trap fffffffff5af15e0 ; kb

BUCKET_ID: 0x9C_IA32_GenuineIntel

Followup: MachineOwner
---------

eax=ffdff13c ebx=0000009c ecx=8046db10 edx=00000000 esi=f2000080 edi=00000800
eip=80062be6 esp=8046dafc ebp=85e0825c iopl=0 nv up di ng nz na po nc
cs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000 efl=00000086
hal!HalpMcaSwitchMcaExceptionStackAndBugCheck+0x46:
80062be6 c21400 ret 0x14
ChildEBP RetAddr Args to Child
85e0825c 80062b7e 802f7000 00000000 00000000 hal!HalpMcaSwitchMcaExceptionStackAndBugCheck+0x46
85e0825c 8043ffc7 802f7000 00000000 00000000 hal!HalpMcaExceptionHandlerWrapper+0x46 (FPO: TaskGate 28:0)
f5af157c 8044921b 00000000 02a40000 c000a900 nt!MiDispatchFault+0x4dd (FPO: [Non-Fpo])
f5af15c8 80466bff 00000000 02a40000 00000000 nt!MmAccessFault+0xc3b (FPO: [Non-Fpo])
f5af15c8 80445d2a 00000000 02a40000 00000000 nt!KiTrap0E+0xc3 (FPO: [0,0] TrapFrame @ f5af15e0)
f5af16e4 8040f485 c8500000 02a40000 00000000 nt!MmCopyToCachedPage+0x5c (FPO: [Non-Fpo])
f5af178c 8040bf9c 84fa8ec8 02a40000 f5af17ec nt!CcMapAndCopy+0x193 (FPO: [Non-Fpo])
f5af183c f74399d4 851832e8 f5af1b54 0000383d nt!CcCopyWrite+0x416 (FPO: [Non-Fpo])
f5af1bc0 f743733e 85124768 8581dca8 85bf0020 Ntfs!NtfsCommonWrite+0x23fe (FPO: [Non-Fpo])
f5af1c28 8041d1af 85bf0020 8581dca8 8581dca8 Ntfs!NtfsFsdWrite+0xee (FPO: [Non-Fpo])
f5af1c3c 804acc16 8581de38 00000000 8581dca8 nt!IopfCallDriver+0x35 (FPO: [0,0,2])
f5af1c50 804a9d59 85bf0020 8581dca8 851832e8 nt!IopSynchronousServiceTail+0x60 (FPO: [Non-Fpo])
f5af1d38 80463f64 0000046c 00000000 00000000 nt!NtWriteFile+0x657 (FPO: [Non-Fpo])
f5af1d38 77f8331e 0000046c 00000000 00000000 nt!KiSystemService+0xc4 (FPO: [0,0] TrapFrame @ f5af1d64)
028de8cc 7c586461 0000046c 00000000 00000000 ntdll!ZwWriteFile+0xb (FPO: [9,0,0])
028de938 7c58b929 0000046c 02a40000 0000383d KERNEL32!WriteFile+0x111 (FPO: [Non-Fpo])
028dee40 7c5896bc 000a04fc 0000049c 80000000 KERNEL32!BaseCopyStream+0x13fd (FPO: [Non-Fpo])
028df45c 7c589d98 000a04fc 000a0704 7833c958 KERNEL32!BasepCopyFileExW+0x5a1 (FPO: [Non-Fpo])
028df4b8 7833cbde 000a04fc 000a0704 7833c958 KERNEL32!CopyFileExW+0x52 (FPO: [Non-Fpo])
028df6fc 7833e8e6 000a0410 000a04fc 000a0704 SHELL32!FileCopy+0x14b (FPO: [Non-Fpo])
start end module name
00400000 0043e000 Explorer Explorer.EXE Tue Apr 15 23:00:39 2003 (3E9CD567)
00ca0000 00de8000 SHDOCVW SHDOCVW.DLL Fri Nov 12 01:20:52 2004 (41946454)
017a0000 019a4000 MSI MSI.DLL Mon Mar 10 17:21:33 2003 (3E6D1DFD)
16200000 16206000 WZSHLSTB WZSHLSTB.DLL Wed Apr 19 12:33:19 2000 (38FDEDDF)
1a400000 1a47a000 urlmon urlmon.dll Mon Oct 25 13:39:47 2004 (417D4873)
63000000 63096000 WININET WININET.dll Mon Aug 23 22:31:58 2004 (412AB6AE)
6a8f0000 6a910000 MSVFW32 MSVFW32.DLL Thu Jun 19 21:44:08 2003 (3EF274F8)
70020000 70025000 faxshell faxshell.dll Tue Nov 30 03:32:21 1999 (384399A5)
70340000 70381000 webcheck webcheck.dll Thu Aug 29 09:13:06 2002 (3D6E2BF2)
70a70000 70ad9000 SHLWAPI SHLWAPI.DLL Fri Aug 20 17:01:15 2004 (412674AB)
71500000 715fd000 browseui browseui.dll Sun Aug 22 21:34:03 2004 (4129579B)
71710000 71794000 COMCTL32 COMCTL32.DLL Thu Aug 29 09:13:07 2002 (3D6E2BF3)
718c0000 71944000 shdoclc shdoclc.dll Thu Aug 29 09:13:07 2002 (3D6E2BF3)
71960000 71972000 browselc browselc.dll Thu Aug 29 09:13:07 2002 (3D6E2BF3)
71f00000 71f4d000 docprop2 docprop2.dll Tue Nov 30 03:32:00 1999 (38439990)
74870000 74886000 AVIFIL32 AVIFIL32.DLL Thu Jun 19 21:43:49 2003 (3EF274E5)
75020000 75028000 WS2HELP WS2HELP.DLL Tue Nov 30 03:31:09 1999 (3843995D)
75030000 75044000 WS2_32 WS2_32.DLL Thu Jun 19 21:44:22 2003 (3EF27506)
75050000 75058000 WSOCK32 WSOCK32.DLL Thu Jun 19 21:44:22 2003 (3EF27506)
75150000 7515f000 SAMLIB SAMLIB.dll Tue Mar 23 20:17:02 2004 (4060EF9E)
75160000 7516c000 ntlanman ntlanman.dll Thu Sep 02 15:03:49 2004 (41377CA5)
75170000 751bf000 NETAPI32 NETAPI32.DLL Thu Jun 10 11:58:10 2004 (40C89322)
751c0000 751c6000 NETRAP NETRAP.dll Tue Nov 30 03:31:07 1999 (3843995B)
751d0000 75208000 NETUI1 NETUI1.dll Tue Nov 30 03:31:07 1999 (3843995B)
75210000 75225000 NETUI0 NETUI0.dll Thu Jun 19 21:44:09 2003 (3EF274F9)
759b0000 759b6000 LZ32 LZ32.DLL Thu Jun 19 21:43:46 2003 (3EF274E2)
76620000 76630000 MPR MPR.DLL Tue Mar 23 20:17:02 2004 (4060EF9E)
766d0000 766e8000 stobject stobject.dll Thu Jun 19 21:43:44 2003 (3EF274E0)
766f0000 766f7000 POWRPROF POWRPROF.DLL Thu Jun 19 21:43:44 2003 (3EF274E0)
76710000 76718000 LINKINFO LINKINFO.DLL Thu Sep 02 15:03:49 2004 (41377CA5)
76740000 76748000 BATMETER BATMETER.DLL Thu Jun 19 21:43:44 2003 (3EF274E0)
76930000 7695b000 WINTRUST WINTRUST.dll Tue Mar 23 20:17:00 2004 (4060EF9C)
76df0000 76e01000 mydocs mydocs.dll Thu Jun 19 21:43:43 2003 (3EF274DF)
76f20000 76f97000 NETSHELL NETSHELL.dll Thu Jun 19 21:43:43 2003 (3EF274DF)
76fa0000 76faf000 ntshrui ntshrui.dll Wed Dec 01 01:37:31 1999 (3844D03B)
770b0000 770b7000 CfgMgr32 CfgMgr32.dll Wed Dec 01 01:37:31 1999 (3844D03B)
770c0000 770e3000 CSCDLL CSCDLL.DLL Thu Jun 19 21:43:42 2003 (3EF274DE)
773e0000 773f5000 ATL ATL.DLL Thu Jun 19 21:43:42 2003 (3EF274DE)
77410000 77423000 MSACM32 MSACM32.dll Wed Dec 01 01:37:29 1999 (3844D039)
77430000 77440000 MSASN1 MSASN1.DLL Tue Mar 23 20:17:00 2004 (4060EF9C)
77570000 775a0000 WINMM WINMM.DLL Wed Dec 01 01:37:28 1999 (3844D038)
775a0000 77630000 CLBCATQ CLBCATQ.DLL Thu Mar 11 15:29:21 2004 (4050DA31)
77820000 77827000 VERSION VERSION.dll Thu Jun 19 21:43:41 2003 (3EF274DD)
77840000 7787e000 cscui cscui.dll Thu Jun 19 21:43:41 2003 (3EF274DD)
77880000 7790e000 SETUPAPI SETUPAPI.DLL Thu Jun 19 21:43:41 2003 (3EF274DD)
77920000 77943000 IMAGEHLP IMAGEHLP.dll Thu Jun 19 21:43:41 2003 (3EF274DD)
77950000 7797a000 WLDAP32 WLDAP32.DLL Thu Jun 19 21:43:41 2003 (3EF274DD)
77980000 779a4000 DNSAPI DNSAPI.DLL Tue Mar 23 20:17:00 2004 (4060EF9C)
779b0000 77a4b000 OLEAUT32 OLEAUT32.dll Thu Jun 19 21:43:41 2003 (3EF274DD)
77a50000 77b3f000 OLE32 OLE32.DLL Thu Mar 11 15:29:21 2004 (4050DA31)
77bf0000 77c01000 NTDSAPI NTDSAPI.dll Thu Jun 19 21:43:41 2003 (3EF274DD)
77d30000 77da1000 RPCRT4 RPCRT4.DLL Thu Mar 11 15:29:21 2004 (4050DA31)
77e10000 77e75000 USER32 USER32.dll Tue Mar 23 20:17:00 2004 (4060EF9C)
77f40000 77f7b000 GDI32 GDI32.DLL Mon Jun 21 20:35:10 2004 (40D78CCE)
77f80000 77ffd000 ntdll ntdll.dll Tue Mar 23 20:16:59 2004 (4060EF9B)
78000000 78045000 msvcrt msvcrt.dll Tue Mar 11 12:55:17 2003 (3E6E3115)
782f0000 78535000 SHELL32 SHELL32.dll Sat Sep 18 03:24:57 2004 (414BF0D9)
7c0f0000 7c151000 USERENV USERENV.DLL Tue Aug 05 17:14:10 2003 (3F302C32)
7c2d0000 7c332000 ADVAPI32 ADVAPI32.DLL Tue Mar 23 20:17:00 2004 (4060EF9C)
7c340000 7c34f000 Secur32 Secur32.dll Thu Jun 19 21:43:41 2003 (3EF274DD)
7c570000 7c623000 KERNEL32 KERNEL32.DLL Mon Jun 21 20:35:10 2004 (40D78CCE)
7c740000 7c7c7000 CRYPT32 CRYPT32.dll Tue Mar 23 20:17:00 2004 (4060EF9C)
80062000 80076100 hal halaacpi.dll Thu Mar 20 20:04:40 2003 (3E7A7338)
80400000 8059a800 nt ntoskrnl.exe Wed Oct 20 22:55:33 2004 (41773335)
a0000000 a018e860 win32k win32k.sys Mon Aug 09 22:51:25 2004 (4118463D)
a018f000 a01b2000 atiraged atiraged.dll unavailable (FFFFFFFE)
a07e0000 a07ec160 RDPDD RDPDD.dll Fri Mar 21 15:43:13 2003 (3E7B8771)
f1c00000 f1c0e6a0 pci pci.sys Wed Jan 15 13:44:07 2003 (3E25BA07)
f1c10000 f1c1b680 isapnp isapnp.sys Wed Jan 15 13:43:47 2003 (3E25B9F3)
f1c20000 f1c28440 perc2 perc2.sys Tue Nov 11 22:15:24 2003 (3FB1B3DC)
f1c30000 f1c38700 CLASSPNP CLASSPNP.SYS Wed Jan 15 13:42:51 2003 (3E25B9BB)
f1c40000 f1c4a000 dcdbas32 dcdbas32.sys Wed Aug 04 21:25:19 2004 (41119A8F)
f1c60000 f1c6c4c0 VIDEOPRT VIDEOPRT.SYS Wed Jan 15 13:47:20 2003 (3E25BAC8)
f1c70000 f1c7b680 i8042prt i8042prt.sys Tue Apr 15 23:00:59 2003 (3E9CD57B)
f1c80000 f1c8f400 serial serial.sys Tue Apr 15 23:19:39 2003 (3E9CD9DB)
f1c90000 f1c9ca80 rasl2tp rasl2tp.sys Tue Apr 29 18:05:06 2003 (3EAF0522)
f1ca0000 f1cabc40 raspptp raspptp.sys Wed May 14 18:47:00 2003 (3EC2D574)
f1cb0000 f1cbea20 parallel parallel.sys Wed Jan 15 13:47:14 2003 (3E25BAC2)
f1cc0000 f1cc9000 dcdesm32 dcdesm32.sys Wed Aug 04 21:26:51 2004 (41119AEB)
f1ce0000 f1ce9be0 usbhub usbhub.sys Tue Mar 18 17:30:41 2003 (3E77AC21)
f1cf0000 f1cf9ce0 NDProxy NDProxy.SYS Thu Sep 30 18:25:35 1999 (37F3F16F)
f1d00000 f1d08fa0 Npfs Npfs.SYS Sat Oct 09 18:58:07 1999 (37FFD68F)
f1d10000 f1d18680 msgpc msgpc.sys Wed Jan 15 13:54:25 2003 (3E25BC71)
f1d20000 f1d281a0 netbios netbios.sys Tue Oct 12 14:34:19 1999 (38038D3B)
f1d40000 f1d48440 dump_perc2 dump_perc2.sys Tue Nov 11 22:15:24 2003 (3FB1B3DC)
f1e00000 f1e08240 Fips Fips.SYS Tue May 09 10:28:29 2000 (39182E9D)
f1e80000 f1e85520 PCIIDEX PCIIDEX.SYS Tue Feb 25 12:31:08 2003 (3E5BB66C)
f1e88000 f1e8f4c0 MountMgr MountMgr.sys Tue Feb 10 13:47:53 2004 (40293569)
f1e90000 f1e97720 disk disk.sys Wed Jan 15 13:43:05 2003 (3E25B9C9)
f1ea8000 f1eac400 ptilink ptilink.sys Wed Jan 15 13:47:15 2003 (3E25BAC3)
f1eb8000 f1ebc0e0 raspti raspti.sys Fri Oct 08 15:45:10 1999 (37FE57D6)
f1ed8000 f1edfd00 wanarp wanarp.sys Fri Aug 16 07:25:01 2002 (3D5CEF1D)
f1f30000 f1f348c0 TDTCP TDTCP.SYS Fri Mar 21 15:43:08 2003 (3E7B876C)
f1f38000 f1f3e580 fdc fdc.sys Wed Jan 15 13:42:51 2003 (3E25B9BB)
f1f50000 f1f55ec0 kbdclass kbdclass.sys Thu Feb 20 10:37:30 2003 (3E55044A)
f1f58000 f1f5ca60 flpydisk flpydisk.sys Wed Jan 15 13:42:52 2003 (3E25B9BC)
f1f60000 f1f65400 mouclass mouclass.sys Thu Feb 20 10:37:45 2003 (3E550459)
f1f80000 f1f86100 parport parport.sys Wed Jan 15 13:47:13 2003 (3E25BAC1)
f1f88000 f1f8ea20 EFS EFS.SYS Wed Jan 15 13:46:55 2003 (3E25BAAF)
f1f90000 f1f96c40 cdrom cdrom.sys Wed Jan 15 13:43:04 2003 (3E25B9C8)
f1fa0000 f1fa5fc0 openhci openhci.sys Fri Feb 28 18:28:59 2003 (3E5FFECB)
f1fb8000 f1fbcfc0 USBD USBD.SYS Wed Jan 22 11:05:33 2003 (3E2ECF5D)
f1fc8000 f1fcd240 Msfs Msfs.SYS Tue Oct 26 18:21:32 1999 (3816377C)
f2010000 f2012a20 BOOTVID BOOTVID.dll Wed Nov 03 19:24:33 1999 (3820E051)
f2014000 f2016d00 PartMgr PartMgr.sys Wed Jan 15 13:43:07 2003 (3E25B9CB)
f20a8000 f20ab640 serenum serenum.sys Wed Jan 15 13:47:01 2003 (3E25BAB5)
f20b4000 f20b62e0 ndistapi ndistapi.sys Wed Jan 15 13:54:15 2003 (3E25BC67)
f20c4000 f20c7e60 TDI TDI.SYS Wed Jan 15 13:56:26 2003 (3E25BCEA)
f2100000 f2101d20 Diskperf Diskperf.sys Wed Feb 12 15:34:38 2003 (3E4ABDEE)
f210c000 f210dca0 Fs_Rec Fs_Rec.SYS Wed Jan 15 13:53:30 2003 (3E25BC3A)
f2114000 f2115e40 rasacd rasacd.sys Sat Sep 25 13:41:23 1999 (37ED1753)
f21be000 f21bf860 ParVdm ParVdm.SYS Mon Sep 27 22:28:16 1999 (37F035D0)
f21c8000 f21c8f80 WMILIB WMILIB.SYS Sat Sep 25 13:36:47 1999 (37ED163F)
f21c9000 f21c9b00 pciide pciide.sys Wed Jan 15 13:43:03 2003 (3E25B9C7)
f21e5000 f21e5a40 audstub audstub.sys Sat Sep 25 13:35:33 1999 (37ED15F5)
f21f0000 f21f0d80 swenum swenum.sys Sat Sep 25 13:36:31 1999 (37ED162F)
f2200000 f22009e0 Null Null.SYS Sat Sep 25 13:34:58 1999 (37ED15D2)
f2202000 f2202ee0 Beep Beep.SYS Wed Oct 20 17:18:59 1999 (380E3FD3)
f2205000 f2205f80 mnmdd mnmdd.SYS Sat Sep 25 13:37:40 1999 (37ED1674)
f2232000 f2232c60 PORTACCESSOR PORTACCESSOR.sys Thu Mar 11 16:21:14 2004 (4050E65A)
f5acc000 f5ae1f00 RDPWD RDPWD.SYS Wed Jan 21 13:50:25 2004 (400ED801)
f5b32000 f5b41a20 ipsec ipsec.sys Tue Apr 29 18:04:59 2003 (3EAF051B)
f5d96000 f5d98f20 spud spud.sys Fri Nov 19 17:36:27 1999 (3835DEFB)
f5e52000 f5e743c0 Fastfat Fastfat.SYS Wed Jan 15 13:48:39 2003 (3E25BB17)
f5f05000 f5f13fe0 Cdfs Cdfs.SYS Tue Apr 15 22:58:53 2003 (3E9CD4FD)
f5f35000 f5f3da60 termdd termdd.sys Fri Mar 21 15:43:08 2003 (3E7B876C)
f6235000 f6270bc0 srv srv.sys Tue Apr 29 18:05:07 2003 (3EAF0523)
f64a1000 f64be4a0 afd afd.sys Wed Apr 30 03:45:29 2003 (3EAF8D29)
f6e17000 f6e1a6c0 dump_diskdump dump_diskdump.sys Tue Feb 25 13:18:04 2003 (3E5BC16C)
f6e27000 f6e8ae40 mrxsmb mrxsmb.sys Sun Oct 31 23:24:54 2004 (4185C8A6)
f6e9d000 f6ec6760 rdbss rdbss.sys Fri Oct 15 16:03:40 2004 (41703B2C)
f6ec7000 f6eeee00 netbt netbt.sys Wed Jul 16 14:44:26 2003 (3F15AB1A)
f6f17000 f6f68060 tcpip tcpip.sys Tue Apr 29 18:05:31 2003 (3EAF053B)
f71a9000 f71d33a0 update update.sys Tue Apr 15 23:22:01 2003 (3E9CDA69)
f71d4000 f71efb40 ks ks.sys Tue Apr 15 23:02:11 2003 (3E9CD5C3)
f7202000 f7225060 rdpdr rdpdr.sys Fri Mar 21 15:43:14 2003 (3E7B8772)
f724e000 f7264ba0 ndiswan ndiswan.sys Tue Apr 29 18:05:01 2003 (3EAF051D)
f7265000 f7289400 e100bnt5 e100bnt5.sys Thu Aug 19 15:26:54 2004 (41250D0E)
f728a000 f729b1c0 atiragem atiragem.sys Fri Nov 05 17:43:11 1999 (38236B8F)
f739c000 f739fe40 ASPI32 ASPI32.SYS Fri Sep 10 18:46:10 1999 (37D99842)
f73bc000 f73bf580 vga vga.sys Sat Sep 25 13:37:40 1999 (37ED1674)
f73f5000 f740a640 Mup Mup.sys Wed Jan 15 13:54:01 2003 (3E25BC59)
f740b000 f7434aa0 NDIS NDIS.sys Tue Apr 29 18:05:01 2003 (3EAF051D)
f7435000 f74b2800 Ntfs Ntfs.sys Wed Jun 04 17:11:33 2003 (3EDE6E95)
f74b3000 f74c47c0 KSecDD KSecDD.sys Sat Sep 20 19:32:19 2003 (3F6CF193)
f74c5000 f74d71c0 Dfs Dfs.sys Tue Feb 11 20:19:06 2003 (3E49AF1A)
f7536000 f75477c0 afamgt afamgt.sys Mon Nov 24 17:39:49 2003 (3FC296C5)
f7548000 f755a0c0 SCSIPORT SCSIPORT.SYS Fri May 16 20:11:02 2003 (3EC58C26)
f755b000 f7570180 atapi atapi.sys Tue Apr 01 12:08:25 2003 (3E89D599)
f7571000 f7598fa0 vxio vxio.sys Tue Jul 27 19:06:52 2004 (4106EE1C)
f7599000 f75b5220 ftdisk ftdisk.sys Mon Mar 31 16:21:58 2003 (3E88BF86)
f75b6000 f75ddc20 ACPI ACPI.sys Wed Jan 15 13:44:22 2003 (3E25BA16)

Unloaded modules:
f74d8000 f7536000 vxboot.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
f21fe000 f21ff000 BCMmodem2k.s
Timestamp: unavailable (00000000)
Checksum: 00000000
f1d30000 f1d39000 redbook.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
f1fb0000 f1fb5000 Cdaudio.SYS
Timestamp: unavailable (00000000)
Checksum: 00000000
f20fc000 f20ff000 Sfloppy.SYS
Timestamp: unavailable (00000000)
Checksum: 00000000
Closing open log file c:\debuglog.txt

 

Had to lopp off a chunk to get it to fit... Here is the info behind the bugcheck analysis

MACHINE_CHECK_EXCEPTION (9c)
A fatal Machine Check Exception has occurred.
KeBugCheckEx parameters;
x86 Processors
If the processor has ONLY MCE feature available (For example Intel
Pentium), the parameters are:
1 - Low 32 bits of P5_MC_TYPE MSR
2 - Address of MCA_EXCEPTION structure
3 - High 32 bits of P5_MC_ADDR MSR
4 - Low 32 bits of P5_MC_ADDR MSR
If the processor also has MCA feature available (For example Intel
Pentium Pro), the parameters are:
1 - Bank number
2 - Address of MCA_EXCEPTION structure
3 - High 32 bits of MCi_STATUS MSR for the MCA bank that had the error
4 - Low 32 bits of MCi_STATUS MSR for the MCA bank that had the error
IA64 Processors
1 - Bugcheck Type
1 - MCA_ASSERT
2 - MCA_GET_STATEINFO
SAL returned an error for SAL_GET_STATEINFO while processing MCA.
3 - MCA_CLEAR_STATEINFO
SAL returned an error for SAL_CLEAR_STATEINFO while processing MCA.
4 - MCA_FATAL
FW reported a fatal MCA.
5 - MCA_NONFATAL
SAL reported a recoverable MCA and we don't support currently
support recovery or SAL generated an MCA and then couldn't
produce an error record.
0xB - INIT_ASSERT
0xC - INIT_GET_STATEINFO
SAL returned an error for SAL_GET_STATEINFO while processing INIT event.
0xD - INIT_CLEAR_STATEINFO
SAL returned an error for SAL_CLEAR_STATEINFO while processing INIT event.
0xE - INIT_FATAL
Not used.
2 - Address of log
3 - Size of log
4 - Error code in the case of x_GET_STATEINFO or x_CLEAR_STATEINFO

 

Hi Doug. We have a couple of dump file experts. Hopefully one will be along fairly soon.

 

After i spent 15 minutes staring at the dump wondering what happened to the !analyze output, i scrolled down. hehehe

This is a hardware error, thrown by the hardware. The software was kind enough to inform you of the error, but is just a victim. The email software you reference could not have caused this error (but may be performing operations to expose it *Shrug*). Wonder if this was just a horrible fluke, caused by cosmic rays . You have a Stop A and a 9c. If you get another 9c, i recommend the action below. If you get anything else, we can take a look.


This is an MCA/MCE error, cracking the parameters can be very difficult, but good for you for busting out the intel reference and trying it!

Step 1) Update your BIOS. (hardware patches called microcode updates ride here, if your proc or AMLI has an errata, it would be fixed here)
Step 2) Call hardware vendor
Step 3) replace hardware, starting with CPU, motherboard and RAM