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Crash and reboot..

Discussion in 'PC Hardware' started by Kisame84, 2009/01/19.

  1. 2009/01/19
    Kisame84

    Kisame84 Inactive Thread Starter

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    I have a desktop I built that I just got back...which I thought was fixed. Everything was working fine, internet, music etc. The computer had been on a few hours and I launched World of Warcraft. I have a 512mb Radeon card which I had used for WoW multiple times in the past. About 2 minutes in my screen goes black, then blue saying I had some physical memory dump problem and to check my hardware. I doubled checked everything to make sure it was secure and dust free. I even tried restarting minus a stick of RAM b/c I heard that was a common problem. However whenever I try to restart now I hear a small grinding/clicking sound and I can't boot up past the ABIT load screen, at which point everything remains frozen. I can't even restart with the power button, I have to use the power switch from my power supply. If anyone can help please do, thank you.

    windows Xp, 2 gig ram, 512 video card, custom sound, 250g hd

    Also, when I try to reboot now I hear a repetitive clicking sound..
     
    Last edited: 2009/01/19
  2. 2009/01/19
    Kisame84

    Kisame84 Inactive Thread Starter

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    it just beeped twice when i tried rebooting this time, still no display or POST action.
     

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  4. 2009/01/19
    wildfire

    wildfire Getting Old

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    Sounds like you have faulty memory but that grinding/clicking sound is worrying.

    Are the fans running ok?

    I'd start by disconnecting all drives and any expansion cards, try rebooting with the other stick of RAM (moving to other slots as well). If you m/board has onboard graphics then remove the Radeon.

    Let us know how you get on
     
  5. 2009/01/19
    PeteC

    PeteC SuperGeek Staff

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  6. 2009/01/19
    Kisame84

    Kisame84 Inactive Thread Starter

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    thanks for replying. I finally got it to start-up, removed my A-slot ram to do so..thought the problem was fixed. Left it on over night, early in the morning it crashed again with win32.sys error so apparently it was more than the ram.
     
  7. 2009/01/19
    wildfire

    wildfire Getting Old

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    I'd follow Pete's advice, but if you're having multiple H/W failures there's perhaps an underlying cause.

    You suggested this was a recent build, is it a DIY or did you get a warranty from the builder.

    H/W Isn't my forte though. Perhaps a member of staff can move this to the Hardware forum where you may get better assistance.
     
  8. 2009/01/19
    Kisame84

    Kisame84 Inactive Thread Starter

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    It's DIY, I'm currently uninstalling all my video drivers and reinstalling. Also i have a small 4g seperate HD that i use to boot from, do you think this could be the cause? Because this is my second 250g HD it shouldn't be faulty.

    I have to go to work, i'll be back tonight, thanks for any help you can provide.
     
  9. 2009/01/19
    wildfire

    wildfire Getting Old

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    As I said, H/W isn't my forte but the BIOS error beeps indicate memory failure and the grinding indicates hard drive failure.

    Multiple hardware failures would suggest there is an underlying factor (PSU maybe).
     
  10. 2009/01/19
    PeteC

    PeteC SuperGeek Staff

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    If you have memory dumps run the latest through our Dump Data Collection tool

    If you are not seeing memory dumps and the computer automatically restarts after a BSOD .....

    Set up the computer so that it does not automatically restart on system failure .....

    Control Panel > System > Advanced > Startup and Recovery > Settings ....

    Under System failure uncheck 'Automatically restart' and under Write debugging information select 'Kernel memory dump' from the dropdown list and OK out.

    The computer will now show the BSOD in the event of a System failure giving details of the Stop message and the contents of the memory will be dumped to disk.

    Run the dump data through our Dump Data Collection Tool and post the log here (copy/paste).

    Unfortunately these logs require expert knowledge to analyze and there are only a few members (who occasionally visit WindowsBBS.com) that have the depth of knowledge necessary. Other members can make observations and suggestions as to how you might proceed toward finding the cause ....
    The miniscule size suggests to me that this is a very old drive - how much free space is there?
    .:confused: Some explanation please :) You have 2 hard drives - XP is on the 4 GB??
     
  11. 2009/01/19
    Kisame84

    Kisame84 Inactive Thread Starter

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    I "ll work on using the Dump Data Collection Tool. I boot from the smaller, older drive, which contains Xp Pro. The computer doesn't restart, the mouse, fans, everything continues to run, there is just no display and no function as far as i can tell. The smaller HD has 1.45 free GB and has a total size of 2.99GB (yes its old i only use to boot).
     
  12. 2009/01/19
    Kisame84

    Kisame84 Inactive Thread Starter

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    Yes Xp Pro is on the small 2.99g HD. I couldn't find a dump file because I don't get a blue screen or a restart every time it happens, most often i just get a black screen and my computer moniter light flashes. All fans, lights, etc continue to run, including my usb mouse. I have the dump tools and debugging tools but I don't have a current dump file since my first blue screen some days ago.

    It should be noted that when I launch games it immediately goes to black screen. However when i restart I'm still hearing some scary sounds, however they usually go away with a random clicking/scratchy sound here n there.

    The video card is an ATI Radeon HD 2600. I have 2 sticks of Corsair 512 DDR RAM (currently only running one in my B slot, A causes it to lock up on start up)
    AMD Athlon 64 Processor 3700+ 2.25ghz
    I forget what my HD is, i think its 250g SATA but i could be wrong
     
  13. 2009/01/20
    PeteC

    PeteC SuperGeek Staff

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    Seems to me that you have three potential problems ....

    A failing hard drive - have you run disk diagnostics on it as I suggested? I would test both drives.

    Potentially faulty memory or a faulty motherboard socket - have you run the two sticks of RAM in every conceivable arrangement both singly and as a pair? It should be possible to establish whether it is a faulty memory module or socket.
     

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