3Com US Robotics 56k int modem

OK Before you young guys start saying "Hey old man you're in the dark ages with a dial=up modem" let me say that I have high-speed modem acess and I kept my dial-up to use with WinFax Pro. Running Win98SE, 128MB memory, 233mhz processor (yes I know its slow), with USB capabilities. I use cables acces to IE explorer v6.

A week ago I started experiencing page fault errors with kernel32.dll. First with explorer and then with various other programs that were running. After spending time with MS Techs troubleshooting, it was a consensus that I had corruption in the registry and I should reload Win98 on a clean platter. Booted with boot disk, formatted and started installing Win98. Ooops during the installation I had page fault errors in kernel32.dll with some installation programs. I shut down. I figured it was one of two things, hardware or memory. I chose the cheapest and replaced my memory. Horray...installed win98 and watched as all my hardware loaded. HP Tape drive, CD-rom, sound cards, dial-up modem, monitor, USP ports and hubs, ethernet card, etc etc. When I looked at the device driver all items are shown as working, no yellow flags or red x's.

Installed software and then proceeded to install WinFax pro. During installation I got one of those ugly blue screens. Shut down and re-booted. Went to device driver and took another close look at the modem. In the diagnostics tab I clicked on tell me more and the message was returned that the modem wasn't connected. Opened up and check all connections, keeping in mind that all I did was install new memory. Prior to my error problems I had been sending and recieving about 10 - 15 faxes a day.

Stumped. Would appreciate any help.
Thanks

 

Reads like standard results when re-installin windows and a PCI Internal modem is involved.

Go to device manager and remove any and all modems and comports.

Shut the machine down ( power off ). Physically remove the Modem. Restart the Machine with out the modem.

Shut down and replace the modem ( in a different slot if possible. )

Let Windows ( hopefully ) pick it up as a standard Modem. If it does restart Windows again and then UPDATE ( not INSTALL ) the Modem drivers via the Device Manager.

After all of this hoepfully the Modem picks up and works. If it does not do so, go get yourself a more reliable and eaiser to set up External. You will then no longer have the Modem problem if the OS needs to be re-installed.

If you had done an over top re-install you may not have lost the Modem.

Oh BTW. TO fix the Kernel32 error DID NOT need an UN-NECESSARY format. An overtop install would have done fine.

That is if your machine allows such a thing to be done. Many OEM machines may not allow this.

Also the error was not due to a bad reg. The error was caused by some incompatable OS files. Often know as VERSIONITUS

BillyBob

 

One other suggestion:
I had nothing but trouble with WinFax. Try CallCenter, free, at
http://www.v3inc.com/