Since its an HP machine, it'll have factory restore on a hidden partition and it'll be invoked by hitting one of the F keys during bootup -...
It depends on the serial number that he has. Check the COA on the case and compare it to the encoded serial number on the machine. Use magical...
Yes. It seems you've done a lot of troubleshooting this far. Just before I read your update, I was going to suggest that a lot depends on the...
This might be suggesting the stupidly obvious, but are you sure the account you're using to do the updates has the appropriate privileges?
Sorry, but you need to be a little more specific if you'd like us to help you more...
It took the power from the usb port. It must have overloaded the usb supply in some way.
I connected the drive to a new laptop she bought yesterday and it works fine. Whether the newer laptop puts out more power or not remains to be...
Yeah.. I think I'll be phoning her in the morning with the bad news... :(
This isn't looking good at all. The faulty laptop doesn't recognise either my usb mouse or my pen drive when I boot it into Linux Mint or Knoppix....
No - Device manager shows everthing normal. No yellow question marks or anything else out of the ordinary. The thing is that all the USB ports are...
I picked up a laptop from a customer today where the issue is that the USB ports don't work. She said that she connected a new (large) external...
A couple of suggestions: open Task Manager and click on the Processes tab and sort by CPU. This will tell you whats hogging your processor. It'll...
After quite a bit of research, I have discovered that networking via 1394/Firewire is not supported by Windows Vista or Windows 7. This method of...
No Tony - There isn't. This has been the problem all along.
Hi Tony, I never do upgrade installs - I always - without exception - reformat the hard drive and install onto a clean reformatted drive. When I...
Can't you rename your home network to the same name as your work network? For example, if your home network is called MSHOME and your work...
Just an update on how I'm getting on with this problem. The new firewire card is turning up the same issues as the on-board firewire port - ie it...
Hi Tony. I tried both these ideas and no difference - its still not recognised.
Just a quick note -- I found a pci firewire card on ebay just now. And - YES - it is compatible with Win7 - or at least the listing says so. It is...
Sorry Tony, I reckon I haven't have made the setup clear enough .... Both the desktop and the laptop are wifi to the router - thats why the wifi...
Separate names with a comma.
