Resolved [Defender detected a trojan]

Hi guys, I clicked on a site from google to get a manual for a epson printer and got this popup with a audio message. I am running a full scan using Microsoft essentials now.

. Was going to try a system restore from last week, but I started the scan already. If this does not work is there a solution that is not to hard to follow, at 74 I am not as sharp as I was, which wasn't all that sharp to begin with. I can't upload a photo. It says Windows Defender act immediately App Ads.fiancetrack 2.ddl threat detected trojan spyware, also had a audio recording + of course a phone number to call.

Please Advise if possible.

Thank You, Gary I am on my old XP PC

 

I am on my old XP PC
Is this the PC with the Trojan??
Or is it on a W7 PC?
Your best bet would be to visit Broni in the Malware and Virus Removal Forum.

 

Thank you retired. I finished the scan and it found the problem, Running good, for now. I am keeping this reply from you.
It is a W-7 Dell laptop PC

 

Hi Gary, Further to Steve's suggestion, have a look in Control Panel > Programs and Features > to see if there is anything you don;t want which may have come in with the Google. Sometimes you get browsers you don't want.
Just highlight and uninstall in the Programs and Features.

 

Ummm, no. It says Defender "detected" trojan spyware. The trojan did not come from Defender. And that's a good thing. That suggests your security saw the spyware and blocked it before any damage could be done. Again, a good thing.

I also agree with Steve. Regardless our primary security of choice, it is always good practice to have a second scanner on hand just to confirm our primary security, or us, the user and ALWAYS weakest link in security, didn't let something slip by. And I too recommend Malwarebytes for that.

Just in case there is any confusion, note that Defender in Windows 7 is an anti-spyware program only. The primary anti-malware security is Microsoft Security Essentials. In Windows 8 and later versions, Defender (formally Windows Defender, currently Microsoft Defender) is a different program, and is now a full (and effective) anti-malware solution.

Also, just as a reminder, Windows 7 is no longer a supported operating system by Microsoft as of January 14, 2020. More and more program developers, and hardware driver developers are dropping support for W7 too.

I realize W7 was a great, perhaps the best version of Windows and is hard to let go, but for security reasons alone, it is time to upgrade to W10 or even W11.

 

Thank you everyone, I went through the programs and everything looks good. I did do some digging and found the win system32>config was modified at the same time security essentials finished it's scan and found Hacktool win 32/passview!MSR. I looked all over and could not find it this morning, so I am happy it's gone. Yes I agree, I need more than one anti-malware program. I will install one today.

Going to pick up a w-10 PC laptop soon. I am thinking given the age (8yrs) of this one it would be the better choice, as opposed to up grading this one. Updating I guess it would be easier to do than transferring all the files to a new PC.
This is where I am stuck at, upgrade this one or buy a new w-10 and have to transfer everything over.
Any advice on this?

Gary

 

Just DL the 14 day premium version, ran a full scan, found 7 more items. pups, adware, maleware. PC running faster now.

 

I have run the FREE version of MBAM for years. Love it. You do have to keep it updated manually with the free versions compared to the paid version. Did you make sure all the items were checked and tell it to remove them and then reboot?

 

Hi Gary, If you are considering renewing your Laptop or PC, be aware that Windows11 is due to be released.
You will need to ensure that a new comp will comply with ALL the W11 Security requirements.

 

FTR, over the last 10+ years that I have run first Microsoft Security Essential with W7, and then Defender with later versions, Malwarebytes has never found anything on any of my systems, except a few "wanted" potentially "unwanted" programs (PUPs).

I am just saying, just because Malwarebytes thinks something might be unwanted, do not assume it is unwanted, or unsafe.

 

here is what MB found.

 

Thank you, I've had a few people tell me that. I am going to hold off until 11 comes out, then go from there as long as the laptop holds up.

 

I am going to hold off until 11 comes out, then go from there as long as the laptop holds up.
Good thinking.

 

Then I will be back here trying to figure out how to transfer everything from this laptop to a new one. lol

 

Once again I am at a familiar crossroads. I built this machine for Windows 10 when W10 came out in 2015. Just as I did my previous machine for W7 when it came out in 2009. The problem in each case is, both systems still worked perfectly and still met my needs. How do I justify spending money on something new, when something old is still meeting my needs.

I don't. I rationalize by saying, "I just want it, I can afford it. So I'm doing it. So there! If you don't like it, pi$$ off!"

Maybe that's why the wife left and the dog just looks at me. IDK.

But the problem this time around is the global chip shortage. It will not be over by W11's official release date, Oct 5. While I can afford to splurge on myself every 6 years or so, that does not mean I don't want to splurge wisely. I have no intention of paying scalper prices for a motherboard, CPU, RAM or graphics card I want. And sadly, many reports show the chip shortage will last into 2023.

This current system, sadly, does not support W11. So not sure what I am going to do. I will definitely need to do some extra homework when researching components and component prices this time around.

 

Bill, I think we may see a slew of BIOS updates all stemming from MS TPM demands.
CPU approved list for TPM is vast, as is Motherboard suitable lists.
The need will be the ability to enable TPM fully and correctly.
Am I wrong?

 

I don't know. If I understand the requirement correctly, this is not just a firmware issue. The motherboard must also have the necessary hardware components integrated with the board too. If not already on the board, no amount of BIOS/firmware updates can add it.

I have mixed feelings about this. IMO, it is NOT the operating system's responsibility to ensure legacy hardware support. History has shown us (with XP) this can leave the OS vulnerable to the latest security threats that the old hardware is unable to protect us against.

So IMO, Microsoft is right to ensure the latest security measures are supported, even if that means legacy hardware is not. Microsoft would MUCH rather get blamed for failing to support legacy hardware, than to be blamed (again) for the actions of the bad guys. And I don't blame them.

My fear is some motherboard makers will behave like some printer and other hardware makers have done in the past. Instead of developing firmware/driver/software updates (which, admittedly, eats into their profits with $0.00 in return on those investments), they would rather consumers buy all new hardware where they do realize profits.

 

Thanks for your thoughts. I think it will be a **** it and see period.
This comp is one which may be my last build and the X570 board and the Ryzen CPU are supposed to be acceptable.
I'll just wait and see what MS tell me next month.