Having issuses logging onto my Laptop

Don't know if this is in the right place but I can't log onto my HP laptop ( windows 10 ) where it ask for my password to log onto the laptop. All this happened after i updated what i thought was a windows update.After the update i tried login on and kept getting back incorrect password. And also it won't let me reset the password at all.

 

Hi jeffhastings, Welcome to WindowsBBS .Have you tried starting your laptop in Safe Mode?

 

Thank you for the welcome to the board retiredlearner.I've tried everything only thing i can get to open is my Bios screen .Can't even get the laptop to start up in Safe Mode at all.

 

Does your laptop boot into Windows OS or is it trying to?
2. Interrupt the normal boot process of Windows 10 three times in a row
If Windows 10 fails to boot normally three times over, the fourth time it enters by default in an Automatic Repair mode. Using this mode, you can boot into Safe Mode. To trigger the Automatic Repair mode, you must interrupt the normal boot process three consecutive times: use the Reset or the Power button on your Windows 10 PC to stop it during boot, before it finishes loading Windows 10. If you use the Power button, you might have to keep it pressed for at least 4 seconds to force the power off. When Windows 10 enters the Automatic Repair mode, the first thing you see is a screen that tells you that the operating system is "Preparing Automatic Repair."
This is the tricky one that seems to work.
Have you tried this method?
If you have a dodgy HDD or corrupt SFC.
Did you make a copy of the boot drive after purchase?

 

It doesn't do anything it goes straight to my wallpaper i have and ask for my password i have to log onto my laptop.It doesn't go to the Windows OS boot screen at all. What keys do i press after a restart to get the safe mode screen.

 

https://answers.microsoft.com/en-us...nt-enter/0b7e3ba2-da07-4a11-a10d-9e2102866c0b
Found this which explains the process I listed.
Is this the problem you have where the laptop starts and goes to your wallpaper?
Can you actually do anything with commands like in Task Manager?

 

Different PC's have different keys. Lots of time for a Dell it is F4 and you have to keep taping it while it is booting. It may be another key also for a Dell and all you can do is keep trying different F keys.

 

MrBill, I asked the question about the laptop starting to the wallpaper as my understanding would be that the laptop IS going into the OS.
It looks like there is corruption in the Files and therefore it will be necessary to get Safe Mode if possible to enable repairs.
The Start and Shutdown process when carried out does work - I've used it before.

 

I tried all the commands from F1 to F8 and nothing happened.I checked out that link you sent and what i was reading sounds exactly what happen to me.

 

Did you follow the instruction in the Last Post at the bottom of the page?

https://www.microsoft.com/en-us/software-download/windows10
I would use the 2nd choice (to create installation media) USB drive or SD card to enable you to repair the OS as you haven't indicated whether you made a copy of the original installation.
It seems that your Boot management is corrupted.