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New Motherboard Problems

Discussion in 'PC Hardware' started by joe645, 2020/07/04.

  1. 2020/07/04
    joe645

    joe645 Well-Known Member Thread Starter

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    I have built almost every computer I have had. I am not a guru by any stretch but have gotten by. I just upgraded my PC with a Gigabyte X570 Gaming X with Rayzen 5 CPU and 2 8mb Ram Chips.I removed my old board and installed the new one connecting all the cables to their proper slots. Turning on the Computer, everything seems to run except I can't get any display or do I hear any beeps. I'm not going to jump to any conclusions yet but wait for any suggestions. I have removed RAM and re-installed one at a time but no go. I have checked all connections. I did notice that the Chip Set Fan stops after a minute or two but I think that has to do with temp. What next?
     
  2. 2020/07/05
    CaneMan

    CaneMan Well-Known Member

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    You don't mention which Ryzen 5 CPU. Does it support graphics or do you need a Discrete Graphics card?
     

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  4. 2020/07/05
    retiredlearner

    retiredlearner SuperGeek WindowsBBS Team Member

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    You have connected the 24 pin ATX and the 8 pin CPU connector?
     
  5. 2020/07/05
    Bill

    Bill SuperGeek WindowsBBS Team Member

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    As for your display, as CaneMan suggests, not all Ryzen 5 CPUs support integrated graphics (even though your motherboard does). So depending on your specific CPU, you may need a discrete graphics card. Note the CPU QVL (qualified vendors list) for your motherboard here. If it shows N/A under "GPU Frequency" for your Ryzen 5, you need a separate card.

    If your Ryzen 5 does support integrated graphics, try a different cable and different port.

    As for beeps, sadly cases stopped coming with system speakers years ago. Some motherboards have a small, integrated piezoelectric "button" speaker. But sadly, many boards don't. And looking at your motherboard manual, it appears yours does not either. So with no system speaker, no beeps.

    This is why I keep a supply of system speakers on hand. It is very inexpensive to add a System Speaker. Note that price is for 20 speakers! If you look at Section 11 on page 17 of your manual, you can see where to connect one of those speaker. Then you should hear a single, short beep if POST (power on self test) is successful, or a series of short and long beeps if not.
     
    Bill,
    #4
  6. 2020/08/15
    joe645

    joe645 Well-Known Member Thread Starter

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    Sorry, I have been under the weather. Update: I have always used motherboards that had integrated video although you could add a GPU so, I presumed that was true with this one. It was not. I purchased GPU and poof there is video. Unfortunately, that is where it is now. All I get on the screen is the Gigabyte Logo, a circle of dots and the message Preparing Automatic Repair. After 30 minutes,I shut it down.
     
  7. 2020/08/15
    retiredlearner

    retiredlearner SuperGeek WindowsBBS Team Member

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    Hi joe645, I too have been building my own comps over the last 16 years and this one (see my Profile) has an Asus motherboard.
    Somewhere (in my memory) there was a small ticket attached to the Ryzen or Asus M/B advising to check the BIOS model and to get the supplier to update the board if you were using an AMD Ryzen CPU above their recommendation.
    I'm just stating this as you may need to update your BIOS.
    When I checked my BIOS version I found that all had been updated before the point of sale.
    BIOS version and CPU matching can obviously be outdated from time of manufacture - hence the warning to check.
     
  8. 2020/08/15
    joe645

    joe645 Well-Known Member Thread Starter

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    I thought that was my problem in the first place before I found out I needed a GPU. Gigabyte has told me that this board does not require a bios update to work with the Ryzen 5/3600. I am waiting on their reply to this latest problem though. I thought maybe I could get a quicker answer here.
     
  9. 2020/08/16
    retiredlearner

    retiredlearner SuperGeek WindowsBBS Team Member

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    Just another question - you didn't say whether you had installed the motherboard drivers?
     
  10. 2020/08/16
    Bill

    Bill SuperGeek WindowsBBS Team Member

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    I don't understand what you mean when you say "It was not".

    It is important to understand how integrated graphics works with modern boards.

    In the old days, if the motherboard supported integrated graphics, that meant, in addition to the necessary ports (VGA, DVI, HDMI, etc.) there was a separate GPU integrated with (mounted on) the motherboard.

    These days, integrated graphics means the GPU is integrated with the CPU. The motherboard will only have the necessary graphics ports. No GPU. This means with these boards, you MUST buy a CPU that has an integrated GPU.

    Not all CPUs do! So careful homework is needed when selecting components.

    So if you buy a motherboard that supports integrated graphics, and you get a CPU that does not have an integrated GPU, you will have to buy a graphics card. If you buy a CPU that does have an integrated GPU, you don't have to buy a separate graphics card - but can add one later.
     
    Bill,
    #9
  11. 2020/08/16
    joe645

    joe645 Well-Known Member Thread Starter

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    My replaced motherboard was a ASUS and had on-board graphics. This Gigabyte board needs a GPU to supply video. When I contacted Gigabyte Support they told me that the CPU I purchased (Ryzen 5/3600) was correct for this MB. The AMD Ryzen 5 box indicates Discrete Graphics Card Required. The MSI GPU was purchased and like I reported I have video on the monitor. When turned on, the startup logo screen appears with some options below but they disappear within seconds and all that's left is the Gigabyte Logo and the circle of dots.I haven't loaded any drivers as I haven't been able to progress into the bios, sata, etc setup yet. The screen is supposed to advance to an options phase to continue but that is where the problem is at this time. I expect Gigabyte Support to reply on Monday.
     
  12. 2020/08/17
    Bill

    Bill SuperGeek WindowsBBS Team Member

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    The fact you do see some display during the initial phases of the boot indicates you have video.

    Where are you connecting the monitor's cables? It should be to the graphics card and not the graphics port in the motherboard's rear I/O panel.
     
  13. 2020/08/17
    joe645

    joe645 Well-Known Member Thread Starter

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    Yes, my video problem was solved and is ported to the GPU card. The problem that exists now is that the screen just shows the Gigabyte logo and a circle of dots but will not proceed to do any bios setup or to load OS. I am still waiting on Gigabyte Support also.
    UPDATE: Brain Fog must have set in. Disconnected SATA HDDs ports. Naturally, conflicts were ongoing. I have now got bios and setup and will try to muddle my way through. I hope my MINITOOL SHADOWMAKER DISK with my OS clone will work. Don't want to lose software or have to install new Windows. UPDATE: Well that didn't go as planned. "loaded files" and proceeded to Win Logo and circle of dots but no further. Looks like I am going to have to reinstall old board and go through the other method of resetting drivers. Any other suggestions are appreciated.
     
    Last edited: 2020/08/17
  14. 2020/08/22
    retiredlearner

    retiredlearner SuperGeek WindowsBBS Team Member

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    I just upgraded my PC with a Gigabyte X570 Gaming X with Rayzen 5 CPU and 2 8mb Ram Chips.
    Do you mean 2 sticks of 8GB RAM ???

    If you have 4 DIMM slots in a board - there may be set DIMM slots for 2 RAM ??

    I removed my old board and installed the new one connecting all the cables to their proper slots.
    What brand of board did you replace ??

    You "cloned" your old HDD ??
    Are you using a brand new SSD or HDD with the new board ??

    If you install W10 from MTC via USB or DVD, MS generic drivers will enable things to work.

    Your PSU is capable of handling the Ryzen demands ??
    Your GPU cable hasn't been damaged ??

    Any "Major" changes such as M/B and CPU and RAM and GPU will need checking with MS for activation.
     

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