Resolved MS Apps

Is anyone else having problems with the ms apps not connecting to internet? If so have you been able to do anything about it? I'm using Win 10 latest edition. I can't use any of the apps. I always get a message that I need the internet for this when I try to access one of them. They don't recognize my connection. Resetting, repairing. reinstalling, trouble shooters and MS are all useless.

 

You have been through ALL the support avenues listed?
https://support.microsoft.com/en-us/help/4027338/microsoft-store-does-not-launch
Have you made sure you have the latest Updates?
You have Restarted your comp after any changes are made?
You have signed in to your MS account?

 

Yes it is up to date except for the May update. This isn't something new it has been going on for a long time. The pc has been restarted many times during this long period. This appears to be a known problem with MS. I have to sign in to the pc with the Live account to get access. If I try to use the login.live.com web site it doesn't recognize my internet connection so I can't sign in that way. I have done all that the link provides. This is a common issue with MS. Some people claim to have solved it by creating a new user account on the pc. I think I am going to break down and try it. I can't access anything MS.

 

Are you able to get into all other web sites?

 

Yes. I just can't access anything that is MS. This is what I get for the login site. I can't create a new account because I can't access MS. All MS apps are dead. No internet connection. This is just MS everything else is fine.
This site can’t be reached
login.live.com’s server IP address could not be found.

• Try running Windows Network Diagnostics.

DNS_PROBE_FINISHED_NXDOMAIN

 

What browser are you using? I think this may be a browser problem or a cache problem not MS problem because you have to use a browser in order to login to anywhere really.
Your browser cache is responsible for storing the data of previously viewed websites. While the purpose behind the cache is for quicker loading times of the sites you frequent, it can work against you over time.
The error you showed DNS_PROBE_FINISHED_NXDOMAIN
tells you that that the DNS Lookup failed when browser tried to access the web page that you were trying to access. If the cache data is corrupt then this could be the reason. Clearing the cache removes stored data in your cache automatically forces your browser to seek and retrieve the most recent webpage elements instead of recycling the same old out of date pages.
So the first thing you should do is clear your browser cache and since you haven't said what browser you are using I suggest that you go to this link How To Clear Browser Cache
Look for your browser and follow the instructions given. They list nearly all regularly used browsers.
Sometimes an IP address to a site may change. If the DNS Resolver Cache has the old IP address record, it may result in your computer not being able to reach the site. Cached data can also become corrupt. Therefore, clearing it is a step you can take whenever you cannot connect to a site.
So after clearing the cache in your browser it is also a good idea to Flush the DNS Cache on your computer by following these instructions;

Right-click on the Start button and click on Command Prompt (Admin)
On Command Prompt window, type ipconfig /flushdns and press the enter key. (be sure there is a space before the slash)
Once this Command is executed, try to open the webpage that you were trying to access.

If none of this works then you might try resetting your Network Adapter by following these instructions;
Right-click on the Start button and click on Command Prompt (Admin)
On the Command Prompt window, type netsh winsock reset and press the Enter key.
You need to Restart your computer for this change to be implemented.

 

I was using chrome. I've been through all of that flushing, resetting, and clearing several times as you can see by the original post. I used different browsers, different accounts. It was the same all the way around. I gave up and did a repair restore of the os. First I did the restore keeping files, settings and programs. It did not correct the issue. I did another restore keeping personal files only. Now the issue has been resolved. I can connect to MS.

 

Sorry you felt you had to do a repair restore. You said that your original post gave all of the information but I do have to say you only spoke generally, i.e."Resetting, repairing. reinstalling, trouble shooters and MS are all useless." This says nothing about which browser, clearing cache, flushing dns, or winsock reset. If all of that had been fully noted then I would not have made the suggestions. Hopefully all will be well from now on.

 

Yes, that was general terms. I didn't think it was necessary to spell it all out in detail. I thought people could get the drift.

 

Anytime a person is requesting assistance it is best that all information be given, all actual steps taken to correct the problem, browser being used, if the computer is 100% up to date, everything. As you have seen, there were multiple questions asked by retiredlearner because you had not given any of that information. Once you gave all those answers and then listed the actual error you had been receiving then this actually gave the most pertinent information needed and gave anyone wanting to help you a place to finally start to look for actual answers. Sorry those weren't the ones you needed but next time, if there is one, please give all pertinent information that may be needed. Very often the solution is found when a poster gives one little bit of info that he/she didn't think necessary.

 

Just to reinforce Judy's comments, I would also suggest updating your Profile as it shows Vista 32 bit as your OS.
And never assume that members at this BBS are mind readers as the more info you give us - the better we can understand and help you.
I have never had any problems getting into MS Store and my prime browser is FF.
I haven't seen any other of our members having this problem so your comments about this being a common issue with MS doesn't stand up.

If this cured your problem - there must have been corruption in your System Files.

 

Thanks for the profile reminder. Forgot all about it. It is now updated. As for the common issue comment. Google it and see for yourself. The posted error is only one of several related to the same issue.

 

Thanks for your update. Just one more question - are you running any 3rd party AV?

 

Only the Norton Security Online that comes with my ISP. I disabled it when I was having the problem and it did not make any difference.

 

Just another memory jolt.
I have used Symantec AV in the past and gave it the big heave ho in 2007 when the N I S would not finalize the install.
After contacting Symantec, a Techo spent 3½ hours by remote control clearing ALL their "OLD" garbage from the HDD before the 2007 Norton Internet Security would fully install!!!
I've used MS AV ever since.
My point is that it may well have been some of Norton residue interfering with your connection problem.

 

I think you are correct. Something or some program was blocking it somewhere. That is why it started working after doing the os repair without saving programs. I have never had a problem installing Norton but as you well know when programs are updated old stuff is left laying around to clog up the works eventually.