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Resolved WIN 10 Slow

Discussion in 'Windows 10' started by GRAHAM WESTON, 2016/11/06.

  1. 2016/11/06
    GRAHAM WESTON

    GRAHAM WESTON Well-Known Member Thread Starter

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    I have 2 laptops that were upgraded to WIN 10. Both are having issues with speed, one worse than the other. On the first laptop, a HP G60 , I decided to try a clean install. I copied all my private files , made an installation media as per microsoft web page, formatted the hd and reinstalled win 10. It booted up and ran ok. I reloaded my files to desktop. The computer is very slow reading photo folders, the new Microsoft edge runs slow, and then exits by itself all the time. in task manager service host : local system ( network restricted ) 9 runs up to 50 % of cpu, but averages 33 %. Basically it's unusable in it's current state. Any help will be appreciated with this issue.
     
    GRAHAM WESTON,
    #1
  2. 2016/11/06
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Hi GRAHAM WESTON.

    Lets see what is starting up with your machine.

    Please download Autoruns. After you download the zipped folder on your desktop, right click the zipped folder and click Extract All. After the folder has been extracted open the regular folder. Run the autoruns.exe program by right clicking on it and selecting Run as administrator. When you open the program, click the Logon Tab and then post a screenshot of all the startup entries on the Logon Tab in your next reply.

    Then lets make sure there is no corruption in the file system.

    Click Start< type Command Prompt in the Start search box, right click on Command Prompt and click on Run as administrator. After the Command Prompt window opens, type chkdsk C: /r and hit enter. Type Y to confirm that you want to schedule a Check Disk to run on the next restart. After the Check Disk has been scheduled, close the Command Prompt window and reboot the computer to allow Check Disk to run.
     
    Evan Omo,
    #2


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  4. 2016/11/07
    GRAHAM WESTON

    GRAHAM WESTON Well-Known Member Thread Starter

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    Copy of Logon details as requested in attachment. Cheers Graham.
     

    Attached Files:

    GRAHAM WESTON,
    #3
  5. 2016/11/07
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    In Autoruns remove the following items:

    Synaptics TouchPad enhancements
    Microsoft OneDrive
    The items highlighted in yellow
    Google Chrome
    Windows Mail (both entries)
     
    Evan Omo,
    #4
  6. 2016/11/08
    jshaw42

    jshaw42 Well-Known Member

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    Evan - I followed your suggestions above to the letter. My desktop has been scanning and repairing for over four hours. What is the problem, if you can see what it would be.

    Never mind. It took about 6.5 hours, but the task is complete.
     
    Last edited: 2016/11/08
    jshaw42,
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  7. 2016/11/08
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    How is the computer running now?
     
    Evan Omo,
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  8. 2016/11/08
    jshaw42

    jshaw42 Well-Known Member

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    Actually it seems to be about the same. Not enough of a difference to measure.
     
    jshaw42,
    #7
  9. 2016/11/09
    GRAHAM WESTON

    GRAHAM WESTON Well-Known Member Thread Starter

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    Evan, I have done as requested, and it surely is much more stable and Microsoft Edge is working well . Copy of latest logon scan attached. I'll see how it goes over the rest of the week . Is there anything else you would like me to check. Cheers Graham. latest logon.png
     
    GRAHAM WESTON,
    #8
  10. 2016/11/09
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    No, that will be it for now. Just let me know how the machine is running over the next couple of days and then we will go from there.
     
    Evan Omo,
    #9
  11. 2016/11/11
    GRAHAM WESTON

    GRAHAM WESTON Well-Known Member Thread Starter

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    Evan, ok will do . Thank you for all your help with this one. My second laptop is similar, may be not as bad as this one. Should i run the same test on the second laptop as i did on this one.
     
    GRAHAM WESTON,
    #10
  12. 2016/11/12
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Yes, go ahead and do so on the second laptop.
     
    Evan Omo,
    #11
  13. 2016/11/12
    GRAHAM WESTON

    GRAHAM WESTON Well-Known Member Thread Starter

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    Result of second laptop LOGIN scan.
     

    Attached Files:

    GRAHAM WESTON,
    #12
  14. 2016/11/13
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    In Autoruns remove all the entries except for Avast Antivirus and then reboot the machine.
     
    Evan Omo,
    #13
  15. 2016/11/14
    GRAHAM WESTON

    GRAHAM WESTON Well-Known Member Thread Starter

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    All done Evan, seems to be much better. I'll see how both machines work over the next week or 2 and if any problems i'll get back to you. Many thanks for all your help here, greatly appreciated.
    Cheers
    Graham
     
    GRAHAM WESTON,
    #14
  16. 2016/11/14
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Thanks for letting me know. All the best. :)
     
    Evan Omo,
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