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Resolved Thunderbird crashed and no longer has my messages

Discussion in 'Firefox, Thunderbird & SeaMonkey' started by rusty2, 2014/05/14.

  1. 2014/05/14
    rusty2

    rusty2 Well-Known Member Thread Starter

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    The other day I left my computer and when I came back it was off. After restarting there were no messages in Thunderbird. I see that there is a crash report in my profiles folder and that information is there. How do I get it back in Thunderbird. I have a Windows 8 desktop.
     
    rusty2,
    #1
  2. 2014/05/14
    retiredlearner

    retiredlearner SuperGeek WindowsBBS Team Member

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    Have you tried TB in Safe Mode? Open TB > Menu > Help > Start with Add-ons Disabled.
    From there you can check individual Add-ons to see if it has caused the crash. Neil.
     
    retiredlearner,
    #2


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  4. 2014/05/15
    TonyT

    TonyT SuperGeek Staff

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    Thunderbird did not crash, the computer shut off unexpectedly.

    Chances are the TB profile got corrupted and TB may have auto-created a new profile, or can only load certain parts of the existing profile.

    Your messages will still be there in the original profile directory.

    How-To-Repair-Folders-In-Mozilla-Thunderbird
     
    TonyT,
    #3
    rusty2 likes this.
  5. 2014/05/16
    rusty2

    rusty2 Well-Known Member Thread Starter

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    I can't thank you enough. I now have all my accounts and folders restored. Thank you. Thank you. Thank you.
     
    rusty2,
    #4
  6. 2014/05/19
    TonyT

    TonyT SuperGeek Staff

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    You're welcome!

    Next thing to do is B A C K U P your Thunderbird profile regularly.
     
    TonyT,
    #5
  7. 2014/05/19
    virginia Lifetime Subscription

    virginia Geek Member

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    rusty2,

    I have been using MozBackup to back up my Thunderbird and Firefox applications for several years and it works very well. I had to use it to restore from a crash one time and I have also used it to transfer accounts from one computer to another. I run it on a weekly basis and back it up to an external hard drive so at most I might lose one week of e-mail should things go wrong.

    It's not a Mozilla product so it's in the freeware category. In fact, since I started analyzing my usage of it, I think it's time I sent a donation. Here's a link http://mozbackup.jasnapaka.com/
     
    virginia,
    #6

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