Resolved Can't get windows update to work

I am running a desktop with Windows 7 home premium. I keep getting the notification that updates are available so I click on "check for updates ". It then says to download the latest update program. It never completes. I get and error code 80073712. I need to update to sp1...any suggestions?
Thanks

 

Hi geno,

See this Microsoft page. It says that it applies to Vista, but it should also work for Win7.

If that doesn't work, google "error code 80073712 in win7" for other suggestions.

 

Thanks for the reply...I don't know which file to download...there are several ones listed...I have win 7 64 bit

 

Try this:

1. Run Fix Microsoft Windows Update Issues
   
   
2. Restart the computer.
   
   
3. Click Start > All Programs > Windows Update.

 

I did the install of sp1 and got this error:
ERROR_SXS_TRANSACTION_CLOSURE_INCOMPLETE_(Ox8007371b)
I ran the troubleshooter for windows update and tried to update with same results.
I also ran the system update readiness tool
I am running Windows Security Essentials and Malwarebytes. I am going to disable them and try again...

 

still won't work...please help...thanks

 

That error code comes up with nothing. Is there more to it?

 

That leading "O" (oh) should be a "0" (zero).

 

sorry bout that...It just said the install was unsuccessful then the error.

 

How to Do a Repair Install to Fix Windows 7

 

Look at your windows update history and see when this update first failed to install. then look at system restore and try rolling back to just before that failed update. the update again, but on update list uncheck some of the updates and install a few at a time.

 

I have been out of town for the past week...I looked at the history and the only one showing fail was an office 2007 security update several times. The sp1 doesn't even show up.

 

2013-07-22 17:28:59:745 356 13f8 Misc =========== Logging initialized (build: 7.3.7600.16385, tz: -0500) ===========
2013-07-22 17:28:59:745 356 13f8 Misc = Process: C:\Windows\system32\svchost.exe
2013-07-22 17:28:59:745 356 13f8 Misc = Module: c:\windows\system32\wuaueng.dll
2013-07-22 17:28:59:745 356 13f8 Service *************
2013-07-22 17:28:59:745 356 13f8 Service ** START ** Service: Service startup
2013-07-22 17:28:59:745 356 13f8 Service *********
2013-07-22 17:28:59:748 356 13f8 Agent * WU client version 7.3.7600.16385
2013-07-22 17:28:59:748 356 13f8 Agent * Base directory: C:\Windows\SoftwareDistribution
2013-07-22 17:28:59:748 356 13f8 Agent * Access type: No proxy
2013-07-22 17:28:59:749 356 13f8 Agent * Network state: Connected
2013-07-22 17:28:59:885 356 13f8 Setup WARNING: SelfUpdate is in an error state
2013-07-22 17:29:44:889 356 13f8 Report CWERReporter::Init succeeded
2013-07-22 17:29:44:889 356 13f8 Agent *********** Agent: Initializing Windows Update Agent ***********
2013-07-22 17:29:44:889 356 13f8 Agent *********** Agent: Initializing global settings cache ***********
2013-07-22 17:29:44:889 356 13f8 Agent * WSUS server: <NULL>
2013-07-22 17:29:44:889 356 13f8 Agent * WSUS status server: <NULL>
2013-07-22 17:29:44:889 356 13f8 Agent * Target group: (Unassigned Computers)
2013-07-22 17:29:44:889 356 13f8 Agent * Windows Update access disabled: No
2013-07-22 17:29:44:890 356 13f8 DnldMgr Download manager restoring 0 downloads
2013-07-22 17:29:44:892 356 13f8 AU ########### AU: Initializing Automatic Updates ###########
2013-07-22 17:29:44:893 356 13f8 AU # AU disabled through User preference
2013-07-22 17:29:44:893 356 13f8 AU # Will display featured software notifications (User preference)
2013-07-22 17:29:44:893 356 13f8 AU Initializing featured updates
2013-07-22 17:29:44:893 356 13f8 AU Found 0 cached featured updates
2013-07-22 17:29:45:311 356 13f8 Report *********** Report: Initializing static reporting data ***********
2013-07-22 17:29:45:311 356 13f8 Report * OS Version = 6.1.7600.0.0.66304
2013-07-22 17:29:45:311 356 13f8 Report * OS Product Type = 0x00000003
2013-07-22 17:29:45:330 356 13f8 Report * Computer Brand = Acer
2013-07-22 17:29:45:330 356 13f8 Report * Computer Model = Aspire M5802/M3802
2013-07-22 17:29:45:334 356 13f8 Report * Bios Revision = P01-A0
2013-07-22 17:29:45:334 356 13f8 Report * Bios Name = Default System BIOS
2013-07-22 17:29:45:334 356 13f8 Report * Bios Release Date = 2009-08-18T00:00:00
2013-07-22 17:29:45:334 356 13f8 Report * Locale ID = 1033
2013-07-22 17:29:45:336 356 13f8 AU Successfully wrote event for AU health state:0
2013-07-22 17:29:45:336 356 13f8 AU Successfully wrote event for AU health state:0
2013-07-22 17:29:45:337 356 13f8 AU AU finished delayed initialization
2013-07-22 17:29:50:342 356 1254 Report CWERReporter finishing event handling. (00000000)

 

I followed the link and copy/pasted in cmd all of the dll files in the manual fix. Many of them could not be found or wouldn't open...I just gave up after working on it about an hour.