Resolved Hibernation Issue

Is this the culprit?

 

It's disabled for now.

If this device is the problem, what, if anything, could I do to fix it?

It has two USB ports, two audio connections, and one SD card slot.

 

No go. The PC still comes out of hibernation own its own.

I'm not sure what to do about this. I never had this problem with XP Home.

 

Actually, the adapter was already set to your suggestion...

There is one device I overlooked, and that is my UPS battery backup. However, all boxes are unchecked under the power management tab...

There is no power management tab listed for Microsoft Composite Battery.

 

Yes.

It came out of hibernation last night on its own, so I put it back into hibernation this morning, but it would not wake up this afternoon without doing a clean boot - deleting restoration data in the process.


EDIT: Oops. I forgot to unplug a USB stick last night. Let me try this again today / tonight without the stick plugged in.

 

Power Efficiency Diagnostics Report
Computer Name NONERT2
Scan Time 2013-07-16T16:49:12Z
Scan Duration 60 seconds
System Manufacturer Dell Inc.
System Product Name Inspiron 620
BIOS Date 02/22/2013
BIOS Version A10
OS Build 7601
Platform Role PlatformRoleWorkstation
Plugged In true
Process Count 50
Thread Count 803
Report GUID {51f5a91a-41ea-4e7e-b9a4-5998ba9fc120}

Analysis Results

Errors

USB Suspend:USB Device not Entering Suspend
The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.

Device Name Generic USB Hub
Host Controller ID PCI\VEN_8086&DEV_1C26
Host Controller Location PCI bus 0, device 29, function 0
Device ID USB\VID_8087&PID_0024
Port Path 1

USB Suspend:USB Device not Entering Suspend
The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.

Device Name Generic USB Hub
Host Controller ID PCI\VEN_8086&DEV_1C2D
Host Controller Location PCI bus 0, device 26, function 0
Device ID USB\VID_8087&PID_0024
Port Path 1

USB Suspend:USB Device not Entering Suspend
The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.

Device Name USB Root Hub
Host Controller ID PCI\VEN_8086&DEV_1C2D
Host Controller Location PCI bus 0, device 26, function 0
Device ID USB\VID_8086&PID_1C2D
Port Path

USB Suspend:USB Device not Entering Suspend
The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.

Device Name USB Root Hub
Host Controller ID PCI\VEN_8086&DEV_1C26
Host Controller Location PCI bus 0, device 29, function 0
Device ID USB\VID_8086&PID_1C26
Port Path

USB Suspend:USB Device not Entering Suspend
The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.

Device Name USB Mass Storage Device
Host Controller ID PCI\VEN_8086&DEV_1C26
Host Controller Location PCI bus 0, device 29, function 0
Device ID USB\VID_0BDA&PID_0158
Port Path 1,2

USB Suspend:USB Device not Entering Suspend
The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.

Device Name USB Input Device
Host Controller ID PCI\VEN_8086&DEV_1C26
Host Controller Location PCI bus 0, device 29, function 0
Device ID USB\VID_413C&PID_2107
Port Path 1,5

USB Suspend:USB Device not Entering Suspend
The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
Device Name American Power Conversion USB UPS
Host Controller ID PCI\VEN_8086&DEV_1C2D
Host Controller Location PCI bus 0, device 26, function 0
Device ID USB\VID_051D&PID_0002
Port Path 1,1

USB Suspend:USB Device not Entering Suspend
The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.

Device Name USB Input Device
Host Controller ID PCI\VEN_8086&DEV_1C26
Host Controller Location PCI bus 0, device 29, function 0
Device ID USB\VID_0461&PID_4D81
Port Path 1,6

USB Suspend:USB Device not Entering Suspend
The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.

Device Name USB Mass Storage Device
Host Controller ID PCI\VEN_8086&DEV_1C2D
Host Controller Location PCI bus 0, device 26, function 0
Device ID USB\VID_0204&PID_6025
Port Path 1,2

CPU Utilizationrocessor utilization is high
The average processor utilization during the trace was high. The system will consume less power when the average processor utilization is very low. Review processor utilization for individual processes to determine which applications and services contribute the most to total processor utilization.
Average Utilization (%) 5.18

Warnings

Platform Timer Resolutionlatform Timer Resolution
The default platform timer resolution is 15.6ms (15625000ns) and should be used whenever the system is idle. If the timer resolution is increased, processor power management technologies may not be effective. The timer resolution may be increased due to multimedia playback or graphical animations.

Current Timer Resolution (100ns units) 100000
Maximum Timer Period (100ns units) 156001
Platform Timer Resolution:Outstanding Timer Request
A program or service has requested a timer resolution smaller than the platform maximum timer resolution.
Requested Period 100000
Requesting Process ID 1112
Requesting Process Path \Device\HarddiskVolume3\Windows\System32\svchost.exe
Power Policyisplay timeout is long (Plugged In)
The display is configured to turn off after longer than 10 minutes.
Timeout (seconds) 900
Power Policy:802.11 Radio Power Policy is Maximum Performance (Plugged In)
The current power policy for 802.11-compatible wireless network adapters is not configured to use low-power modes.
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name SearchIndexer.exe
PID 3968
Average Utilization (%) 1.10
Module Average Module Utilization (%)
\Device\HarddiskVolume3\Windows\System32\esent.dll 0.26
\Device\HarddiskVolume3\Windows\System32\tquery.dll 0.17
\SystemRoot\system32\ntoskrnl.exe 0.12
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name SearchProtocolHost.exe
PID 684
Average Utilization (%) 1.06
Module Average Module Utilization (%)
\SystemRoot\system32\ntoskrnl.exe 0.46
\Device\HarddiskVolume3\Program Files (x86)\Microsoft Office\Office12\MSPST32.DLL 0.10
\Device\HarddiskVolume3\Windows\SysWOW64\ntdll.dll 0.10
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name SearchFilterHost.exe
PID 1484
Average Utilization (%) 0.71
Module Average Module Utilization (%)
\SystemRoot\system32\ntoskrnl.exe 0.22
\Device\HarddiskVolume3\Windows\System32\ntdll.dll 0.09
\Program Files\Tracker Software\Shell Extensions\XCShInfo.dll 0.08
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name OUTLOOK.EXE
PID 4064
Average Utilization (%) 0.45
Module Average Module Utilization (%)
\SystemRoot\system32\ntoskrnl.exe 0.15
\Device\HarddiskVolume3\Program Files (x86)\Microsoft Office\Office12\MSPST32.DLL 0.12
\Device\HarddiskVolume3\Windows\SysWOW64\ntdll.dll 0.03
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name svchost.exe
PID 1052
Average Utilization (%) 0.23
Module Average Module Utilization (%)
\Device\HarddiskVolume3\Windows\System32\sysmain.dll 0.18
\SystemRoot\system32\ntoskrnl.exe 0.04
\Device\HarddiskVolume3\Windows\System32\msvcrt.dll 0.00
Information
Platform Timer Resolution:Timer Request Stack
The stack of modules responsible for the lowest platform timer setting in this process.
Requested Period 10000
Requesting Process ID 1112
Requesting Process Path \Device\HarddiskVolume3\Windows\System32\svchost.exe
Calling Module Stack \Device\HarddiskVolume3\Windows\System32\ntdll.dll
\Device\HarddiskVolume3\Windows\System32\mmcss.dll
\Device\HarddiskVolume3\Windows\System32\ntdll.dll
\Device\HarddiskVolume3\Windows\System32\mmcss.dll
\Device\HarddiskVolume3\Windows\System32\svchost.exe
\Device\HarddiskVolume3\Windows\System32\sechost.dll
\Device\HarddiskVolume3\Windows\System32\kernel32.dll
\Device\HarddiskVolume3\Windows\System32\ntdll.dll
Power Policy:Active Power Plan
The current power plan in use
Plan Name Custom
Plan GUID {49ef8fc0-bb7f-488e-b6a0-f1fc77ec649b}
Power Policyower Plan Personality (Plugged In)
The personality of the current power plan when the system is plugged in.
Personality Balanced
Power Policy:Video quality (Plugged In)
Enables Windows Media Player to optimize for quality or power savings when playing video.
Quality Mode Optimize for Video Quality
System Availability Requests:Analysis Success
Analysis was successful. No energy efficiency problems were found. No information was returned.
Battery:Battery Information
Battery ID QB0249264970 APCBack-UPS ES 725 FW:802.n2.D USB FW:n2
Manufacturer APC
Manufacture Date 2002-12-6
Serial Number QB0249264970
Chemistry PbAc
Long Term 0
Design Capacity 100
Last Full Charge 100
Platform Power Management Capabilities:Supported Sleep States
Sleep states allow the computer to enter low-power modes after a period of inactivity. The S3 sleep state is the default sleep state for Windows platforms. The S3 sleep state consumes only enough power to preserve memory contents and allow the computer to resume working quickly. Very few platforms support the S1 or S2 Sleep states.
S1 Sleep Supported true
S2 Sleep Supported false
S3 Sleep Supported true
S4 Sleep Supported true
Platform Power Management Capabilitiesrocessor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group 0
Index 0
Idle (C) State Count 2
Performance (P) State Count 10
Throttle (T) State Count 8
Platform Power Management Capabilitiesrocessor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group 0
Index 1
Idle (C) State Count 2
Performance (P) State Count 10
Throttle (T) State Count 8
Platform Power Management Capabilitiesrocessor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group 0
Index 2
Idle (C) State Count 2
Performance (P) State Count 10
Throttle (T) State Count 8
Platform Power Management Capabilitiesrocessor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group 0
Index 3
Idle (C) State Count 2
Performance (P) State Count 10
Throttle (T) State Count 8

 

Well, so far the computer is still coming out of hibernation on its own. I'll disconnect the UPS and see if that helps.

 

I'm not completely sure, but I think the UPS may be the culprit. After disconnecting the UPS USB cable from my PC, the computer never came out of hibernation, own its own, last night.

The UPS unit periodically does a self check, so I am wondering if that could be the root cause of my hibernation issue. I've been using Windows 7 built-in UPS driver for the moment.

 

The UPS doubles as a surge protector. I can use it for that purpose without the USB cable.

I wonder if installing the latest version of Power Chute Plus would fix the hibernate waking issue? I used to use an earlier version on XP, but it seemed like more of a resource hog that anything else.

 

I've haven't had any more premature awaking from hibernation issues since I disconnected the UPS USB cable. I plan to install the latest UPS software to see if that helps.

In the mean time, my new computer does not like the 2gb Kingston drive for some reason. At times the computer will hang when I press the start button unless I remove said drive. Several times Windows 7 has issued a scan box to check this drive for errors, although none can be found. I guess I'll keep the stick plugged into my XP machine for now.

 

Not quite.

I plan to install the UPS software soon to see if that helps.

I have a few issues related to Windows 7 that are slowing me down a bit. The new OS is a bit of a learning curve for me.

 

I think I may have solved this issue, but I'll know more in days to come.

When I setup my new PC, I did not pay attention to which side of the UPS the computer was plugged into. One side has 4 plugins with UPS protection, and the other side has 4 non-UPS plugins with surge protection only.

I made sure my new monitor and computer were plugged into the UPS side yesterday, reattached the USB cable, sent the PC into hibernation last night, and so far it has not come out of hibernation own its own.

I have not installed the Power Chute Plus software yet, either. Maybe I won't need it after all.

 

Please mark your thread as 'Resolved'.

 

I plan to, soon.

I'm just giving the situation a bit more time to see if all is OK.