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Need to correct HKCR registry permissions per Webroot?

Discussion in 'Windows XP' started by dvierra, 2011/02/25.

  1. 2011/02/25
    dvierra

    dvierra Inactive Thread Starter

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    Hi all,

    I've been having issues with the new Webroot 2011 ISComplete program. Have been working with Webroot for the last week and a half and after reviewing log files multiple times, they are now saying that I have issues with my permissons for the HKCR registry entry. The issue is I get a BSOD when using my DVD/CD drives either loading or ejecting blank discs, which is being caused by WISC as it doesn't happen without the program being installed.

    How can I correct whatever permission errors there may be?

    Hope someone can assist!
    Thanks! :confused:


    Here's what they said:

    "The data we have gathered from your computer indicates that permissions for the HKEY_CLASSES_ROOT (HKCR) section of your registry are not correct. We believe that these damaged permissions are causing the problems you have reported with the Webroot Software.

    Webroot recommends that you have your computer examined by a qualified technician in your area. Your computer manufacturer or Microsoft are also options. Typically, once these HKCR permissions are repaired the Webroot software will run correctly."
     
    dvierra,
    #1
  2. 2011/02/26
    TonyT

    TonyT SuperGeek Staff

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    Simply stated, get rid of Webroot.
    I've encountered nothing but troubles on my clients' computers that had it installed. There are lots of better products out there, many are free.
     
    TonyT,
    #2


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  4. 2011/02/26
    dvierra

    dvierra Inactive Thread Starter

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    I recently paid for it so would like to get use out of it at least for the remainder of the subscription.

    How can I "correct" the supposed registry permissions? Would running SubInAcl and a reset.cmd file work? I saw this as a post on the WinHelpOnline blog to reset registry permissions, but am not sure I should do it.

    As for other suites, which would you recommend?
     
    Last edited: 2011/02/26
    dvierra,
    #3
  5. 2011/02/27
    TonyT

    TonyT SuperGeek Staff

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    Well, if in fact the registry permissions have somehow changed from the defaults then getting Webroot to work is the least of your problems. If HKEY_CLASSES_ROOT section permissions changed then other software will also be spitting out errors.

    This sounds more like a bug in Webroot that they are passing off as a Windows error.

    You get no errors or issues UNLESS Webroot is installed, correct? There's your trouble, the actual cause of the problem(s).

    I usually don't use security suites for my clients. I have been using Windows Firewall because it works well enough and it's already there, enabled by default. I use Microsoft Security Essentials for antivirus & antimalware because it works well enough, it's lightweight & unobtrusive, user friendly & free even for small business up to 10 comps.

    Those are the only 2 things really needed in any security suite. Any other functions in security suites can already be done using Windows default software or Web browser settings or extensions/add-ons, such as backup, disk cleanup, forms & passwords mgmt, etc. And best to steer clear of 3rd party "system optimizers & registry optimizers" because most of the time they do more damage than good.

    The only suite I've ever used for clients is Norton 360, which was required by a banking institution.
     
    TonyT,
    #4
  6. 2011/02/27
    dvierra

    dvierra Inactive Thread Starter

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    Thanks for the options.

    How can I figure out if the registry permissions are incorrect/changed? And, would running SubInAcl & reset.cmd help?

    Thnx again.
     
    dvierra,
    #5
  7. 2011/02/28
    TonyT

    TonyT SuperGeek Staff

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    Compare the permissions to another Windows XP installtion on a separate computer. But you will need to which exact registry keys supposedly have incorrect permissions.

    To use the Microsoft utility in the Resource Kit you'll need to download and install SubInACL, then dowenload reset.zip, extract the file reset.cmd and double-click it to run it.
     
    TonyT,
    #6
  8. 2011/03/01
    dvierra

    dvierra Inactive Thread Starter

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    I installed and ran reset.cmd. I'm assuming that this "fixed" whatever potential permissions weren't correct....but, alas, still have the BSOD issue after upgrading Webroot to the new version....so not sure where to go now....other than uninstalling completely but then would loose the money spent on the upgrade...

    Any other ideas?
    Thx
     
    dvierra,
    #7
  9. 2011/03/01
    retiredlearner

    retiredlearner SuperGeek WindowsBBS Team Member

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    Did you Download and Save Webroot or did you Run the software?
    If you still have the Download - Burn to CD or put on Pen drive.

    Uninstall Webroot completely.

    I would then do an XP Repair from your OS CD.

    Get the system running OK and decide what you want from there. Cheers Neil.
     
    retiredlearner,
    #8
  10. 2011/03/02
    dvierra

    dvierra Inactive Thread Starter

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    Thx, but, unfortunately, I can't do a system repair since I don't have a OS CD. The computer only came with a restore partition which doesn't "fix" registry issues and only takes the desktop back to it's original out-of-the-box settings.

    Any other suggestions?
     
    dvierra,
    #9
  11. 2011/03/02
    TonyT

    TonyT SuperGeek Staff

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    This indicates that there's likely nothing wrong with your registry, but is a Webroot problem. If the comp works fine without Webroot then let it go at that. Use the free Microsoft Security Essentials.
     
    TonyT,
    #10
  12. 2011/03/02
    dvierra

    dvierra Inactive Thread Starter

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    I've also asked Webroot to supply me with the exact registry keys that they think are the issue to see if we can get to the problem...waiting on response. Will update when I hear from them.

    In the meantime, any other suggestions?
    Thx
     
    dvierra,
    #11
  13. 2011/03/03
    TonyT

    TonyT SuperGeek Staff

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    Wait for Webroot, then post response.
     
    TonyT,
    #12
  14. 2011/03/03
    dvierra

    dvierra Inactive Thread Starter

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    Thanks, will do. After I pushed for more specific info and that the reset didn't fix the problem, they've now escalated it up the ladder. Will post their response once I get it.

    Thanks again for your assistance up to this point...
     
    dvierra,
    #13

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