Resolved MS Office 2003 Word save issue

We have a Server 2008 domain and XP Pro workstations. Now finding on a few machines that Office 2003 Word won't save students work

These are new HP Z200 PCs running XP Pro SP3 with Office 2003 installed.

As an admin no issues everything runs fine. However as a student Word refuses to save the document the UNC path to the students hidden work on the DC is correct (as it is and works in other Office 2003 (Excel, Powerpoint etc) but Word absolutley does nothing when they try to save in Word - the only option to succesfully save seems to be to a memory stick.

 

Nope no error message. It just point blank refuses to save.

 

TVM Arie.

As Excel is working ok I presume I need to to be looking at a specif folder on the C: drive

C:\Program Files\Microsoft Office\Office11 but where from there?

 

Thanks Arie,

Any chance of a pointer as to where I need to look please? It still seems PC specific to me as the users don't seem to have the same issue with other XP computers in the school - seems specific to the new HP machines.

 

Thanks Steve,

Yes they are. I'm only at that school on Thursdays so my plan of action is to start by trying a repair on Office but as it allows me to save as an Admin my gut tells me it must be something specific to the student user's locally stored profile.

 

Anyone got any further thoughts on this please - the kids are due to start saving important GCSE coursework this week and so far I haven't been able to offer a solution to the issue.

Seems there are issues with MS Office at present as I don't think this is a problem I alone am suffering but also at my other school last week the teachers brought back a CD from a training day that had a mix of MS Office files saved on it. We have MS Office 2007 there and the 2007 Word files opened fine but it looked from a brief look I had that anything on the disk saved in Word 2003 was refusing to open.

All computers are fully patched to date.

 

Thanks Arie,

My current thinking on this issue is that Office 2003 was 'jump started' by the individuals concerned. Can't test it till Thursday but then I'm going to remove their existing profiles on the workstations involved and get them to log on and fire Word up again but this time stand over them so they can't click on cancel when Word is setting up! That's what I think must have happened.

 

My theory seems to have worked - I removed Office / restarted and reinstalled. Ran up Word myself to check the install was completely successful - all OK. Finally left the teacher instructions that the students would need to let MS Office run for the student on first time use to gather it's info such as user name. That seems to have done the trick.

Apologies for not closing the thread earlier - I was awaiting any shout for help from the school.

 

It may be possibly does the same like that in the next few months, try to install Office 2007 or 2010 online or purchase online.