Windows Vista Just resolved (on this Forum) VirtuoMonde.sci, Lingering Problems

I can't update, restore, Create restore points and who knows what else??? Can anyone help resolve any parts or the whole of this?
The person who helped me was Great and I'm evidently Malware Free but these problems remain so they recommended I submit as a new question in different forum. Am I in the right place, doing it correctly??

Vista

 

Am I missing something or doing something amiss??

Or is it just none has any answers? Thanks! Beverly G.

 

Hi Beverly,

I just checked out your past post on Malware forums and noticed you, per Broni's advice to update vista to sp2, are having a problem and are showing up with the specific windows update error: Code: 0×80070426

Perhaps this past post will help:
http://www.tipandtrick.net/2008/win...-not-started-or-validation-not-genuine-error/

I also noticed this is dell and has integrated dell components. Can assume this is an OEM version. Perhaps a quick trip to Dell support site will offer any update or patch that may be needed to use or update your dell vista with the latest "service pack" successfully.

--------------May I also suggest you check out your options and security settings you've set and are using in AVG. If security restrictions are set to high you may run into all kinds of brick walls.

Goes for IE also, via Ie>tools>options>security tab

 

Going there now!

Thanks Guys (and Girls!!) LOL!! Will post soon!

 

How so?? I bought it at Walmart Brand-New???

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Invalid License
Validation Code: 50
Cached Online Validation Code: N/A, hr = 0x80070426
Windows Product Key: *****-*****-F4GJK-KG77H-B9HD2
Windows Product Key Hash: iJAth4TbScMi8HdcPurlASXdEkw=
Windows Product ID: 89583-OEM-7332157-00204
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6002.2.00010300.2.0.003
ID: {ECB08DC5-5DDF-42CB-BD47-84A18F700AE1}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered, 1.9.42.0
Signed By: Microsoft
Product Name: Windows Vista (TM) Home Premium
Architecture: 0x00000009
Build lab: 6002.vistasp2_gdr.100608-0458
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{ECB08DC5-5DDF-42CB-BD47-84A18F700AE1}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-B9HD2</PKey><PID>89583-OEM-7332157-00204</PID><PIDType>2</PIDType><SID>S-1-5-21-758666999-2171256897-3495226207</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 537 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A02</Version><SMBIOSVersion major= "2" minor= "5 "/><Date>20090330000000.000000+000</Date></BIOS><HWID>29323507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>ECS </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software Licensing service is not running.

Windows Activation Technologies-->
N/A

HWID Data-->
HWID Hash Current: MAAAAAEAAgABAAEAAQABAAAAAgABAAEAJJRgbcbgIv+qdl73UvTy9Kq8FgCsVrIN

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20000
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC 033009 APIC1939
FACP 033009 FACP1939
HPET 033009 OEMHPET
MCFG 033009 OEMMCFG
SLIC DELL ECS
OEMB 033009 OEMB1939
GSCI 033009 GMCHSCI

 

http://social.microsoft.com/Forums/en/genuinevista/threads

 

Wow!

5,400 Questions, with only a few answer posts each. WHERE would one start? Are there any "Experts" there or just others with questions??

 

Sorry Beverly,

Battery power laptop, when it decides it's low you better be a rabbit cause it only gives me seconds to do what I need before it's gone.

On the link I gave you there is a pinned thread, just under heading "annoucements" entitled "fix for software licensing service has stopped ". It is this post that I wanted you to see and check out, specifically the reg patch.

 

cmd prompt:windows\system32>sfc/scannow , revealed....

Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Windows\system32>sfc/scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.
Windows Resource Protection found corrupt files but was unable to fix some of th
em.
Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example
C:\Windows\Logs\CBS\CBS.log

C:\Windows\system32>

 

Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Windows\system32>sfc/scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.
Windows Resource Protection found corrupt files but was unable to fix some of th
em.
Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example
C:\Windows\Logs\CBS\CBS.log

C:\Windows\system32>sfc/scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.
Windows Resource Protection found corrupt files but was unable to fix some of th
em.
Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example
C:\Windows\Logs\CBS\CBS.log

C:\Windows\system32>C:\Windows\Logs\CBS\CBS\.log
The system cannot find the path specified.

C:\Windows\system32>CBS.log windir\Logs\CBS\CBS.log
'CBS.log' is not recognized as an internal or external command,
operable program or batch file.

C:\Windows\system32>CBS.log windir\logs\CBS\CBS.log.
'CBS.log' is not recognized as an internal or external command,
operable program or batch file.

C:\Windows\system32>.Log windir\Logs\CBS\CBS.log.
'.Log' is not recognized as an internal or external command,
operable program or batch file.

C:\Windows\system32>Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Genuine
Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-F4GJK-KG77H-B9HD2
Windows Product Key Hash: iJAth4TbScMi8HdcPurlASXdEkw=
Windows Product ID: 89583-OEM-7332157-00204
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6002.2.00010300.2.0.003
ID: {ECB08DC5-5DDF-42CB-BD47-84A18F700AE1}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered, 1.9.42.0
Signed By: Microsoft
Product Name: Windows Vista (TM) Home Premium
Architecture: 0x00000009
Build lab: 6002.vistasp2_gdr.100608-0458
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{ECB08DC5-5DDF-42CB-BD47-84A18F700AE1}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-B9HD2</PKey><PID>89583-OEM-7332157-00204</PID><PIDType>2</PIDType><SID>S-1-5-21-758666999-2171256897-3495226207</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 537 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A02</Version><SMBIOSVersion major= "2" minor= "5 "/><Date>20090330000000.000000+000</Date></BIOS><HWID>29323507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>ECS </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.0.6002.18005
Name: Windows(TM) Vista, HomePremium edition
Description: Windows Operating System - Vista, OEM_SLP channel
Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 89583-00146-321-500204-02-1033-6001.0000-2702009
Installation ID: 011426574991228113751395053845503723400821900425841922
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
Partial Product Key: B9HD2
License Status: Licensed

Windows Activation Technologies-->
N/A

HWID Data-->
HWID Hash Current: MAAAAAEAAgABAAEAAQABAAAAAgABAAEAJJRgbcbgIv+qdl73UvTy9Kq8FgCsVrIN

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20000
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC 033009 APIC1939
FACP 033009 FACP1939
HPET 033009 OEMHPET
MCFG 033009 OEMMCFG
SLIC DELL ECS
OEMB 033009 OEMB1939
GSCI 033009 GMCHSCI

 

I'm validated now!... But...

I don't have SP2 as far as I can tell and it doesn't find it when I search for updates. How can I tell for sure whether I have it now or not. It doesn't appear except as failed in my History. How do I get it? I turned on Auto Updates.

 

Volume Shadow Copy Service not workking

(used by System Restore)
where do I find event log 0x81000202?
It says I can find more info. there.

 

Hmmm... Seems like your already sp2 updated.

What does msinfo32 say your version is:
start button>run line>type msinfo32

Version should be reflected in information.

Again using your dds log in malware forum http://www.windowsbbs.com/malware-v...-effected-even-mouse-keyboard.html#post527471
This also reflected sp2.

Perhaps Broni was trying to make sure that you were current on all updates that may have been effected by virus and cleanup.

 

Thanks Evan

Give me 6 or 7 hours and I'll let you know how it went!

 

Really??

Don't remember how I got the idea I DIDN "T have it.... (Head injury Thanks!!) LOL! Funny but true!
I'm goin out to dinner with my "here from outta state) Mom. Will talk to you later! Thanks a Bunch!

 

You're right Goddez

It says I have it! Duh.... Thanks!!

 

So far So Good!! GREAT Pizza!

What about the "Volume Shadow Copy" problem??