Resolved Cannot log in to website in IE8 on one machine but can on another

I am trying to log into my school's WebCT Blackboard site and I can on one computer here but not on another. The failed machine tells me that my UN or PW is wrong and that I have an unsupported browser.

• They are both running IE8 with the same updates on XPP - SP3
• I have cleared history, form data, passwords etc and that didn't help
• I then reset settings and that was no help either
• I uninstalled IE8 which reverted me back to IE6 - no joy here
• I tried Firefox and I still cannot log in from this one machine
• I updated Java - no luck
• I turned off the firewall - nadda
• disabled the AV real time monitoring - no
• disabled the popup blocker -

Anyone have any ideas what might be causing this?
Thanks in advance

 

Please run CCleaner: http://www.piriform.com/ccleaner/download/standard
Then run TFC by OldTimer: http://oldtimer.geekstogo.com/TFC.exe
Also try the MS IE Reset Fixit Tool: http://go.microsoft.com/?linkid=9646978

Then Restart and test again

 

Thanks - ran them all and still the same
Uninstalled the internet security program and still cannot log in

I then uninstalled IE8 and installed IE7 - no luck there either

 

Hmm, I thought the above would have surely fixed the issue. Generally just being temp files. But oh well.

When you state you uninstalled your Internet security program, which program are you using exactly? I ask this because programs like Norton and AVG really require the Removal Tool to confirm they are uninstalled, Here's Norton and here's AVG.

Are you running the latest Service Pack for your Windows version?
Just right click on My Computer > Properties. and then let me know your OS and Service Pack installed (actually just checked your specs, you are running Windows7 64Bit)
edit:
Oh just read through again. You have already stated you are running XP SP3

 

so did I
When you state you uninstalled your Internet security program, which program are you using exactly? [/quote]it was Bitdefender Internet Security 2010 - I used their uninstall tool

 

Try Start > Run > services.msc > ok
Maximize the Services Window that eventually opens
Scroll down to and double click on Protected Storage
Confirm it is in Automatic and Started

I'd like to request a HijackThis log, but I'm unsure if that is allowed here

 

set to automatic and is started
I will run HJT and attach a text file - give me 10 minutes

 

do you know where I can download Firefox 3.5? It works on my other machine where 3.6 doesn't - I am thinking that it might on this one

 

I see there is no provision for attachments - here it is

============================

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 1:45:56 PM, on 2/4/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16981)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\Program Files\Common Files\Virtual Token\vtserver.exe
C:\WINDOWS\system32\ibmpmsvc.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\IPSSVC.EXE
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\LogMeIn\x86\RaMaint.exe
C:\Program Files\LogMeIn\x86\LogMeIn.exe
C:\Program Files\LogMeIn\x86\LMIGuardian.exe
C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\TPHDEXLG.EXE
C:\WINDOWS\system32\TpKmpSVC.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\TpShocks.exe
C:\Program Files\LogMeIn\x86\LogMeInSystray.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\LogMeIn\x86\LMIGuardian.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.ca/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
O3 - Toolbar: (no name) - {381FFDE8-2394-4f90-B10D-FC6124A40F8C} - (no file)
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O4 - HKLM\..\Run: [TpShocks] TpShocks.exe
O4 - HKLM\..\Run: [LogMeIn GUI] "C:\Program Files\LogMeIn\x86\LogMeInSystray.exe "
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra button: (no name) - {5067A26B-1337-4436-8AFE-EE169C2DA79F} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O9 - Extra 'Tools' menuitem: Skype add-on for Internet Explorer - {5067A26B-1337-4436-8AFE-EE169C2DA79F} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O9 - Extra button: Skype - {77BF5300-1474-4EC7-9980-D32B190E9B07} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: Software Installer - {D1A4DEBD-C2EE-449f-B9FB-E8409F9A0BC5} - C:\Program Files\Lenovo\PkgMgr\\PkgMgr.exe
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O11 - Options group: [JAVA_IBM] Java (IBM)
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1255116161687
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: EvtEng - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
O23 - Service: Google Update Service (gupdate1ca4916c7806c2) (gupdate1ca4916c7806c2) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: ThinkPad PM Service (IBMPMSVC) - Unknown owner - C:\WINDOWS\system32\ibmpmsvc.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: IPS Core Service (IPSSVC) - Lenovo Ltd. - C:\WINDOWS\system32\IPSSVC.EXE
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: LogMeIn Maintenance Service (LMIMaint) - LogMeIn, Inc. - C:\Program Files\LogMeIn\x86\RaMaint.exe
O23 - Service: LogMeIn - LogMeIn, Inc. - C:\Program Files\LogMeIn\x86\LogMeIn.exe
O23 - Service: IBM PSA Access Driver Control (PsaSrv) - Unknown owner - C:\WINDOWS\system32\PsaSrv.exe (file missing)
O23 - Service: RegSrvc - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
O23 - Service: Spectrum24 Event Monitor (S24EventMonitor) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
O23 - Service: ThinkPad HDD APS Logging Service (TPHDEXLGSVC) - Lenovo. - C:\WINDOWS\System32\TPHDEXLG.EXE
O23 - Service: IBM KCU Service (TpKmpSVC) - Unknown owner - C:\WINDOWS\system32\TpKmpSVC.exe
O23 - Service: TSS Core Service (TSSCoreService) - IBM - C:\Program Files\IBM ThinkVantage\Client Security Solution\ibmtcsd.exe
O23 - Service: TVT Backup Service - Unknown owner - C:\Program Files\IBM ThinkVantage\Rescue and Recovery\rrservice.exe
O23 - Service: TVT Scheduler - Unknown owner - C:\Program Files\IBM ThinkVantage\Common\Scheduler\tvtsched.exe (file missing)
O23 - Service: Protector Suite Virtual Token (vtserver) - UPEK Inc. - C:\Program Files\Common Files\Virtual Token\vtserver.exe
O23 - Service: Windows Media Connect (WMC) (WmcCds) - Unknown owner - c:\program files\windows media connect\mswmccds.exe (file missing)
O23 - Service: Windows Media Connect (WMC) Helper (WmcCdsLs) - Unknown owner - C:\Program Files\Windows Media Connect\mswmcls.exe (file missing)

--
End of file - 7035 bytes

 

I don't believe that's the issue
Especially since you have used IE anyway (I hope)

I think its Hosts or some Internet Setting or possibly Malware related
I also think you need to confirm all Windows Security Updates and even Java Updates

Regarding the log... Um I have to step out for a couple of hours, but I'm happy to go through it completely. Just bad timing sorry.
Edit, oh you posted the log already - I'll be quick!

 

Thanks Kim - All updates are there - Windows and Java as it depends on Java

I have to step out for a couple of hours as well so I can check when I return

 

I am thinking that a reformat / reinstall might just solve all my woes and not waste other kind people's valuable time. I can do that in about an hour in the morning and be done with it - but it is a pain

I shall look for your HJT findings

 

Sorry for double post.

Your log looks clean, but I notice you are connecting through wireless have you tried just using ethernet (even just to test it)

By the way all the "file missing" entries can be selected and then Fixed
Also please try Safe Mode with Networking to test that site

I must go, but please reply back. Also I wonder if your IP was banned from the server, we could do a TraceRt to confirm, anyway must go...

edit:

Actually I'd do SFC /ScanNow before Re-install

 

I'll check and re post in a couple of hours - thanks

 

The machine was hard wired to the network and has been all the time.

Tried all of your suggestions without success. The other machine that I successfully connected with is also on my network. I also took it to a friend's house and didn't connect there either so the IP address isn't the issue.

In the interest of time, I have gone ahead and backed up. I am just about to reformat and do a fresh install of XPP. If it doesn't work then I have no idea what I will do.

Thanks for your efforts - I'll post back after the install

 

Look this is going to sound a bit strange, but its very quick (and it might fix it)

Please do a CheckDisk

Start > Run > chkdsk /r > ok > Y > Restart

Note: one space after chkdsk

Then test again. I hope I mad e the post in time to try this.

ps You really should have given me at least 30mins to respond, there's always another option

 

Sorry, didn't know you would be here - tying it now - will advise

 

I wasn't online here
But I had my email open. That's why

 

Disk is clean - didn't fix the issue

I really don't mind reformatting - usually do it every 18 months or so

 

Then best to format then
And by the way, don't format > Remove the Partition instead, as Windows will automatically create a new partition (on an non-partitioned drive) and format the drive to NTFS automatically during Windows Setup

Here's the guide for that

Microsoft's Windows XP Professional Clean Install step by step (* Including Delete Partition)
http://www.windowsxpprofessional.windowsreinstall.com/sp2sp3installxpcdoldhdd/indexfullpage.htm
* Warning deleting the Partition will remove all User data and Windows system files