HP Print Utility - Install Failure

Hi guys

Recently upgraded to Window 7 Professional 64 bit. We use an HP T1100 Printer in the office. The drivers seemed to install nicely though Windows Update (although the print jobs sometimes require me to go and hit continue on the printer itself - but no biggie).

However in the properties tab under printers it keeps telling me that the HP Printer Utility is not installed. So off I went to get it from the HP site (not a wonderful site I might add). Anyway, get the 64 bit installer downloaded but the install keeps failing giving the error

Error 2739. Could not access JavaScript run time for custom action.

I did google and tried the solution to register to required dll, but no joy. Even opened a command prompt as administrator and ran the setup from there. Every time the same problem.

I did try and get support from the HP website, after filling in one of those form sequences, my problem is... ... .. and in the end I didn't even get the correct problem listed! And no one has responded to my incorrect problem case either (as I said their site *****)

So do any of the gurus and boffins who have spent more time with Windows 7 have any suggestions. I am not even sure it is a permissions thing (I mean I have spent enough time bashing my head against linux user permissions etc so used to that sort of thing in the past) though I suppose it could be in some weird way

Thanks

 

Hey TonyT

Ok I'll admit I didn't turn off anti-virus, but otherwise, got the correct file, it starts running the set up but then fails with that error. With the rather annoying "OK to close" button (like no, it is actually not OK)

Have only now stopped short of manually copying the files to their respective directories.

Though really miffed with HP's complete lack of support for a rather expensive piece of hardware that is fundamental to working in an architect's office (I mean this isn't a little A4 home printer after all)

Will try to see if I can get the anti-virus turned off will work, but frankly that has not interfered with any of my other installs yet

 

Yeah fair enough I don't need the utility though I suspect it will make forcing the thing to print A1 landscape across the roll (thus not wasting paper on an A0 42" roll) a lot more convenient. I wasted a fair number of pages doing that, though seem to have that working as I want at the moment.

But I did try that regsvr32 jscript.dll command, even in an Administrator command window, even ran the installer from the same window after running the command, alas no joy

Thanks for clearly doing some reading up yourself, spent a good few hours googling that one, and bugger it still gave no joy. I suspect there is a problem with the installer itself. I mean I figure that running as Administrator and all that should negate permission problems?