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Someone has installed software to monitor my email, how do I get it off?

Discussion in 'Security and Privacy' started by robin732, 2009/02/08.

  1. 2009/02/08
    robin732

    robin732 Inactive Thread Starter

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    I have set up 4 computers in my home, 2 for personal use, one for mostly internet access, file printing and file sharing, and the 4th for mostly family business, file scanning, file sharing and document printing. I believe that someone has installed software on my personal computer to monitor my emails and maybe other entries as well. Can anyone tell me how to find it and get it off of my computer?

    Thanks in advance for any help any of you can give. :confused:
     
  2. 2009/02/08
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Hi robin732. Welcome to Windowsbbs! :)

    What makes you so sure that someone has installed a program that monitors your e-mail? Do you know what the name of the program is? Have you tried going into Control Panel< Add/Remove programs and looking for whatever program is causing your problem and removing it from there?
     

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  4. 2009/02/08
    aweston

    aweston Banned

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    Try this program.. It sounds like you think you have a keylogger.
     
  5. 2009/02/09
    Rockster2U

    Rockster2U Geek Member

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    That all depends on whether it was your parents, your kids or your spouse.

    :D
     
  6. 2009/02/09
    robin732

    robin732 Inactive Thread Starter

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    It would have to be my spouse. We are the only ones in the house.
     
  7. 2009/02/09
    robin732

    robin732 Inactive Thread Starter

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    To Evan Omo,

    I have an email account from AOL that I was using to communicate with my son and now all of a sudden after several years I receive an email with the same User ID but the account is from Yahoo. Then when I went to my AOL account to try and send him an email from my AOL account to his AOL account all of the emails from him in my AOL inbox are now from him with the Yahoo account? The emails from my son in my AOL account have always had his user name @aol.com not his user name@yahoo.com.

    Now what do you think that means?
     
  8. 2009/02/09
    robin732

    robin732 Inactive Thread Starter

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    I have been emailing my son and his e,ail account is on AOL and I have an AOL email address that I gave him to use to contact me with. Now after several years I receive an email from my some with the same user name but from yahoo, and it is not through a regular email account but something called FANIQ? WHere the email is private and you have to answer questions, join and logon to FanIQ and all to get a reply from him. This does not feel right at all and my regular email account is with yahoo and my husband has a yahoo account as well.

    I just need to know how to tell as nothing strange shows up in Add/Remove Programs but there is something very wrong about this. Can anyone help me out with this.
     
  9. 2009/02/09
    James

    James Inactive

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    I think your suspicions are completely unwarranted. FANIQ is a website for sports fans. They expect their members, once they have joined, to log on and access the various offerings they have (one of which must be e-mail). Your son probably has several e-mail accounts, not just an AOL account. I have several. My wife has several as well. What is the issue?

    And if you are suspicious that your spouse has tampered somehow with your e-mail (which seems ridiculous to me), then why not simply confront him? Just ask him right out: "Have you installed something on this computer to monitor my e-mail!"

    The answer is going to be... no, since the evidence you've offered suggests nothing of the sort.
     
  10. 2009/02/09
    aweston

    aweston Banned

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    I concur with James. There's no stated evidence that a rogue product may be installed. However that tool I linked you to will confirm that. It monitors any transactions between software and will quickly point out the presence of a keylogger.
     
  11. 2009/02/09
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    I also agree. It could also be your son has gotten a yahoo e-mail adress instead and thats why you are getting e-mail from him with his yahoo address. If you are still insecure about it then run a full malware scan with your security programs.
     
  12. 2009/02/09
    aweston

    aweston Banned

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    Actually, no to the malware scans. I personally own two keyloggers that are completely undetectable by any malware scanner on the market (trust me, I've tried).
     
  13. 2009/02/09
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    aweston, we don't know if its a malware issue or not. I want to rule out that possibility. Malware can monitor users computers so I want to make sure that robins computer isn't infected with anything nasty.

    Robin has nothing to lose by doing a malware scan. Its better to be safe than sorry. If it is indeed a malware issue then robin can post in the malware and virus removal forum and get help there.
     
  14. 2009/02/09
    aweston

    aweston Banned

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    Ahhh.. kk. I see what you're getting at. I figured you were addressing the keylogger issue..
     
  15. 2009/02/09
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    No worries aweston. It could be a keylogger issue but most security programs have good definitions to detect a keylogger if one is present on robins system.
     
  16. 2009/02/10
    robin732

    robin732 Inactive Thread Starter

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    Thanks everyone for your comments. I will run the scan and let you know what happens. One question though, can malware make all the emails from my son that are in my aol mailbox and were sent from his aol account 4 years ago now change to yahoo mail?
     
  17. 2009/02/10
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Malware can not change the e-mail account of your sons e-mail address. Since you are getting e-mail from your son and its from yahoo then obviously he got a yahoo account and is currently using that account to send mail to your AOL account.
     
  18. 2009/02/10
    robin732

    robin732 Inactive Thread Starter

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    Evan,

    I am talking about all of the past emails that I have in my aol email inbox that were from my sons aol account are now all showing up as yahoo account emails. Why would that happen? I can see getting emails from him from a yahoo provider account if he did get a yahoo account, but that still does not explain why all of the past emails from him that were from his aol account and sent to my aol account would change into yahoo emails over night. Or am I missing something. :confused:
     
  19. 2009/02/10
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Thanks for clarifying your situation robin. Having your sons e-mail showing up as coming from yahoo and not AOL is very strange. I have never heard of anything like that occurring. I have never heard of someones e-mail account all of a sudden changing providers for no apparent reason. :confused: That definitely is not normal. Do you have another e-mail account by any chance? Could you maybe have your son send you an e-mail to another one of your e-mail accounts and see if it shows up as coming from his AOL account and not from a yahoo account? I honestly don't know what else to suggesst to you. Maybe you can head over to the malware and virus removal forum to make sure you are free of any malware that may have infected your system without your knowledge.
     
  20. 2009/02/10
    Rockster2U

    Rockster2U Geek Member

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    Since Yahoo was in talks to acquire AOL last year and take over all of their email accounts and internet properties, it is possible that you are part of a test market or somehow agreed to convert to yahoo. And, since AOL's email or lets say your AOL email resides on their servers, it would be pretty easy for them to make a universal change to all of your son's or any other AOL User's emails.

    I do not know what has happened to your son's email and am in no way saying this is what happened. The above is pure speculative food for thought - consider it as a remote possibility and nothing more.

    ;)
     
    Last edited: 2009/02/10
  21. 2009/02/11
    robin732

    robin732 Inactive Thread Starter

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    Thanks again to you all for you comments, input and time. I have run the following software to see if I have a virus: McAfee Security Center, Advanced System Care, Malwarebytes-Anti Malware, Lavasoft Ad-Aware, CCleaner and JV16 Power Tools. I have found nothing, so I guess that Rockster2U maybe right?

    In anycase, thanks.
     

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