Windows non-update

I know that there are updates due for Win 2K because I have downloaded and installed them on my own PC. However, when I go to the usual Microsoft update page on my wife's PC, using Start->Windows Update, I get a standard Microsoft screen to say that there is a problem connecting to that page. No error code is displayed.

Message reads :

" The website has encountered a problem and cannot display the page you are trying to view. The options provided below might help you solve the problem.
For self-help options:
• Frequently Asked Questions
• Find Solutions
• Windows Update Newsgroup
For assisted support options:
• Microsoft Online Assisted Support (no-cost for Windows Update issues) "


I then re-try on my own PC and there is no problem connecting to the update page. A re-try on my wife's PC then still shows up as a connection problem.

Any ideas on how to solve this riddle?

 

Oh, yes. That was the first thing I did. Sorry, I should have said so.

These links all had suggestions for messages which came up with an error code - not relevant to the message I was getting. (No error code.)

 

Profuse apologies, Steve. I must get new reading glasses - there is an error code showing (in greyed out mode so I missed it earlier). Code Ox800706D3.

I'll investigate that before taking up more of your time.

 

Hi beejay


OK lets start here:

Sometimes the temps can cause an issue with winupdates so cleanup!

Cleaners

D/L install and run ATF-Cleaner clear all except passwords in all browsers you have. Run repeatedly until no more found.

http://www.majorgeeks.com/ATF_Cleaner_d4949.html

D/L and install CCleaner: Clean temps and registry. Run both (temp and registry) repeatedly until no more found.
http://www.ccleaner.com/download/builds get Slim version
--------------------------------------------------------------------------

Then

Download Dial-A-Fix (DAF)
http://wiki.djlizard.net/Dial-a-fix#...C_and_articles

Have XP CD available in case DAF needs a file.

Check all boxes on the screen (clear any restrictions if it shows any)
Then click GO!

When the entire page is finished click the HammerHead at bottom to go to the second DAF page.

Here 1 at a time do the below

Reinstall BITS
Repair Permissions

Watch for any File not found or other errors and make note as this may lead to the fix!

Your ball!

Mike

 

Thanks Mike. I used Reg Vac and it found many errors. I'll follow up your suggestions and see what happens.

 

Registry cleaning would not normally fix this issue. Good for house cleaning in general tho!

Do not run Reg Cleaners back to back without a reboot.

So reboot before running CCleaner Registry cleanup in my last post.

DAF should fix your issue!

Mike

 

Thanks for your further tips.

BTW, I note that your earlier post makes reference to XP. Does your advice still apply for Win 2K, the actual O/S on the machine?

 

Do Arie's post first!

But DAF does work for all NT Class Operating systems and this includes Win2K so proceed!

Mike

 

Thanks for both replies, Mike & Arie. Using Arie's suggestion first I now attach an extract from the Windows update log (full log is too long to include). All gobbledygook to me but maybe you can interpret it and suggest a solution?

Extract follows :

**08-09-23 09:43:27:937 1188 414 COMAPI FATAL: Unable to initiate asynchronous search, hr=800706D3
2008-09-23 09:43:42:843 1188 60c COMAPI -------------
2008-09-23 09:43:42:843 1188 60c COMAPI -- START -- COMAPI: Search [ClientId = WindowsUpdate]
2008-09-23 09:43:42:843 1188 60c COMAPI ---------
2008-09-23 09:43:42:875 888 448 Service WARNING: GetUserTokenFromSessionId failed with error 800706d3 for session 0
2008-09-23 09:43:42:875 1188 60c COMAPI WARNING: Unable to listen to self-update/shutdown event (hr=0X800706D3)
2008-09-23 09:43:42:875 1188 60c COMAPI WARNING: Unable to establish connection to the service. (hr=800706D3)
2008-09-23 09:43:42:875 1188 60c COMAPI - WARNING: Exit code = 0x800706D3
2008-09-23 09:43:42:875 1188 60c COMAPI ---------
2008-09-23 09:43:42:875 1188 60c COMAPI -- END -- COMAPI: Search [ClientId = <NULL>]
2008-09-23 09:43:42:875 1188 60c COMAPI -------------
2008-09-23 09:43:42:875 1188 60c COMAPI FATAL: Unable to initiate asynchronous search, hr=800706D3
2008-09-23 09:43:47:562 1188 46c COMAPI -------------
2008-09-23 09:43:47:562 1188 46c COMAPI -- START -- COMAPI: Search [ClientId = WindowsUpdate]
2008-09-23 09:43:47:562 1188 46c COMAPI ---------
2008-09-23 09:43:47:562 888 5f0 Service WARNING: GetUserTokenFromSessionId failed with error 800706d3 for session 0
2008-09-23 09:43:47:562 1188 46c COMAPI WARNING: Unable to listen to self-update/shutdown event (hr=0X800706D3)
2008-09-23 09:43:47:562 1188 46c COMAPI WARNING: Unable to establish connection to the service. (hr=800706D3)
2008-09-23 09:43:47:562 1188 46c COMAPI - WARNING: Exit code = 0x800706D3
2008-09-23 09:43:47:562 1188 46c COMAPI ---------
2008-09-23 09:43:47:562 1188 46c COMAPI -- END -- COMAPI: Search [ClientId = <NULL>]
2008-09-23 09:43:47:562 1188 46c COMAPI -------------
2008-09-23 09:43:47:562 1188 46c COMAPI FATAL: Unable to initiate asynchronous search, hr=800706D3
2008-09-23 09:43:52:234 1188 5f4 COMAPI -------------
2008-09-23 09:43:52:234 1188 5f4 COMAPI -- START -- COMAPI: Search [ClientId = WindowsUpdate]
2008-09-23 09:43:52:250 1188 5f4 COMAPI ---------
2008-09-23 09:43:52:250 888 448 Service WARNING: GetUserTokenFromSessionId failed with error 800706d3 for session 0
2008-09-23 09:43:52:250 1188 5f4 COMAPI WARNING: Unable to listen to self-update/shutdown event (hr=0X800706D3)
2008-09-23 09:43:52:250 1188 5f4 COMAPI WARNING: Unable to establish connection to the service. (hr=800706D3)
2008-09-23 09:43:52:250 1188 5f4 COMAPI - WARNING: Exit code = 0x800706D3
2008-09-23 09:43:52:250 1188 5f4 COMAPI ---------
2008-09-23 09:43:52:250 1188 5f4 COMAPI -- END -- COMAPI: Search [ClientId = <NULL>]
2008-09-23 09:43:52:250 1188 5f4 COMAPI -------------
2008-09-23 09:43:52:250 1188 5f4 COMAPI FATAL: Unable to initiate asynchronous search, hr=800706D3
2008-09-23 09:43:59:734 1188 3d8 COMAPI -------------
2008-09-23 09:43:59:734 1188 3d8 COMAPI -- START -- COMAPI: Search [ClientId = WindowsUpdate]
2008-09-23 09:43:59:734 1188 3d8 COMAPI ---------
2008-09-23 09:43:59:750 888 5f0 Service WARNING: GetUserTokenFromSessionId failed with error 800706d3 for session 0
2008-09-23 09:43:59:750 1188 3d8 COMAPI WARNING: Unable to listen to self-update/shutdown event (hr=0X800706D3)
2008-09-23 09:43:59:750 1188 3d8 COMAPI WARNING: Unable to establish connection to the service. (hr=800706D3)
2008-09-23 09:43:59:750 1188 3d8 COMAPI - WARNING: Exit code = 0x800706D3
2008-09-23 09:43:59:750 1188 3d8 COMAPI ---------
2008-09-23 09:43:59:750 1188 3d8 COMAPI -- END -- COMAPI: Search [ClientId = <NULL>]
2008-09-23 09:43:59:750 1188 3d8 COMAPI -------------
2008-09-23 09:43:59:750 1188 3d8 COMAPI FATAL: Unable to initiate asynchronous search, hr=800706D3
2008-09-23 09:55:26:687 888 5f0 Service WARNING: GetUserTokenFromSessionId failed with error 800706d3 for session 0
2008-09-23 09:55:26:687 968 248 Misc =========== Logging initialized (build: 7.2.6001.784, tz: +0100) ===========
2008-09-23 09:55:26:687 968 248 Misc = Process: E:\Program Files\Internet Explorer\iexplore.exe
2008-09-23 09:55:26:687 968 248 Misc = Module: E:\WINNT\system32\wuapi.dll
2008-09-23 09:55:26:687 968 248 COMAPI WARNING: Unable to listen to self-update/shutdown event (hr=0X800706D3)
2008-09-23 09:55:26:687 968 248 COMAPI WARNING: Unable to establish connection to the service. (hr=800706D3)
2008-09-23 09:55:29:234 888 5f0 Service WARNING: GetUserTokenFromSessionId failed with error 800706d3 for session 0
2008-09-23 09:55:29:234 968 248 COMAPI WARNING: Unable to listen to self-update/shutdown event (hr=0X800706D3)
2008-09-23 09:55:29:234 968 248 COMAPI WARNING: Unable to establish connection to the service. (hr=800706D3)
2008-09-23 09:55:30:625 888 14c Service WARNING: GetUserTokenFromSessionId failed with error 800706d3 for session 0
2008-09-23 09:55:30:625 968 248 COMAPI WARNING: Unable to listen to self-update/shutdown event (hr=0X800706D3)
2008-09-23 09:55:30:625 968 248 COMAPI WARNING: Unable to establish connection to the service. (hr=800706D3)
2008-09-23 09:55:34:531 968 248 Misc =========== Logging initialized (build: 7.2.6001.784, tz: +0100) ===========
2008-09-23 09:55:34:531 968 248 Misc = Process: E:\Program Files\Internet Explorer\iexplore.exe
2008-09-23 09:55:34:531 968 248 Misc = Module: E:\WINNT\system32\wuweb.dll
2008-09-23 09:55:34:531 968 248 Misc Validating signature for E:\WINNT\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv3wuredir.cab:
2008-09-23 09:55:34:671 968 248 Misc Microsoft signed: Yes
2008-09-23 09:55:34:937 968 248 Misc Validating signature for E:\WINNT\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv3wuredir.cab:
2008-09-23 09:55:34:937 968 248 Misc Microsoft signed: Yes
2008-09-23 09:55:34:937 968 248 Misc Validating signature for E:\WINNT\SoftwareDistribution\WebSetup\wuident.cab:
2008-09-23 09:55:34:953 968 248 Misc Microsoft signed: Yes
2008-09-23 09:55:35:062 968 248 Misc Validating signature for E:\WINNT\SoftwareDistribution\WebSetup\wuident.cab:
2008-09-23 09:55:35:062 968 248 Misc Microsoft signed: Yes
2008-09-23 09:55:35:484 968 248 Misc Validating signature for E:\WINNT\SoftwareDistribution\WebSetup\wsus3setup.cab:
2008-09-23 09:55:35:484 968 248 Misc Microsoft signed: Yes
2008-09-23 09:55:35:500 968 248 Setup *********** Setup: Checking whether self-update is required ***********
2008-09-23 09:55:35:500 968 248 Setup * Inf file: E:\WINNT\SoftwareDistribution\WebSetup\wsus3setup.inf
2008-09-23 09:55:35:500 968 248 Setup Update NOT required for E:\WINNT\system32\cdm.dll: target version = 7.2.6001.784, required version = 7.2.6001.784
2008-09-23 09:55:35:500 968 248 Setup Update NOT required for E:\WINNT\system32\wuapi.dll: target version = 7.2.6001.784, required version = 7.2.6001.784
2008-09-23 09:55:35:500 968 248 Setup Update NOT required for E:\WINNT\system32\wuapi.dll.mui: target version = 7.2.6001.784, required version = 7.2.6001.784
2008-09-23 09:55:35:500 968 248 Setup Update NOT required for E:\WINNT\system32\wuauclt.exe: target version = 7.2.6001.784, required version = 7.2.6001.784
2008-09-23 09:55:35:500 968 248 Setup Update NOT required for E:\WINNT\system32\wuaucpl.cpl: target version = 7.2.6001.784, required version = 7.2.6001.784
2008-09-23 09:55:35:500 968 248 Setup Update NOT required for E:\WINNT\system32\wuaucpl.cpl.mui: target version = 7.2.6001.784, required version = 7.2.6001.784
2008-09-23 09:55:35:500 968 248 Setup Update NOT required for E:\WINNT\system32\wuaueng.dll: target version = 7.2.6001.784, required version = 7.2.6001.784
2008-09-23 09:55:35:500 968 248 Setup Update NOT required for E:\WINNT\system32\wuaueng.dll.mui: target version = 7.2.6001.784, required version = 7.2.6001.784
2008-09-23 09:55:35:500 968 248 Setup Update NOT required for E:\WINNT\system32\wucltui.dll: target version = 7.2.6001.784, required version = 7.2.6001.784
2008-09-23 09:55:35:500 968 248 Setup Update NOT required for E:\WINNT\system32\wucltui.dll.mui: target version = 7.2.6001.784, required version = 7.2.6001.784
2008-09-23 09:55:35:500 968 248 Setup Update NOT required for E:\WINNT\system32\wups.dll: target version = 7.2.6001.784, required version = 7.2.6001.784
2008-09-23 09:55:35:500 968 248 Setup Update NOT required for E:\WINNT\system32\wups2.dll: target version = 7.2.6001.784, required version = 7.2.6001.784
2008-09-23 09:55:35:500 968 248 Setup * IsUpdateRequired = No
2008-09-23 09:55:43:265 968 248 COMAPI -------------
2008-09-23 09:55:43:265 968 248 COMAPI -- START -- COMAPI: Search [ClientId = WindowsUpdate]
2008-09-23 09:55:43:265 968 248 COMAPI ---------
2008-09-23 09:55:43:281 888 3b4 Service WARNING: GetUserTokenFromSessionId failed with error 800706d3 for session 0
2008-09-23 09:55:43:281 968 248 COMAPI WARNING: Unable to listen to self-update/shutdown event (hr=0X800706D3)
2008-09-23 09:55:43:281 968 248 COMAPI WARNING: Unable to establish connection to the service. (hr=800706D3)
2008-09-23 09:55:43:281 968 248 COMAPI - WARNING: Exit code = 0x800706D3
2008-09-23 09:55:43:281 968 248 COMAPI ---------
2008-09-23 09:55:43:281 968 248 COMAPI -- END -- COMAPI: Search [ClientId = <NULL>]
2008-09-23 09:55:43:281 968 248 COMAPI -------------
2008-09-23 09:55:43:281 968 248 COMAPI FATAL: Unable to initiate asynchronous search, hr=800706D3
2008-09-23 10:03:29:390 888 37c AU ########### AU: Uninitializing Automatic Updates ###########
2008-09-23 10:03:32:796 888 37c Service *********
2008-09-23 10:03:32:796 888 37c Service ** END ** Service: Service exit [Exit code = 0x240001]
2008-09-23 10:03:32:796 888 37c Service *************
2008-09-23 10:03:36:125 584 4ac Misc =========== Logging initialized (build: 7.2.6001.784, tz: +0100) ===========
2008-09-23 10:03:36:125 584 4ac Misc = Process: E:\WINNT\system32\svchost.exe
2008-09-23 10:03:36:125 584 4ac Misc = Module: E:\WINNT\system32\wuaueng.dll
2008-09-23 10:03:36:125 584 4ac Service *************
2008-09-23 10:03:36:125 584 4ac Service ** START ** Service: Service startup
2008-09-23 10:03:36:125 584 4ac Service *********
2008-09-23 10:03:36:578 584 4ac Agent * WU client version 7.2.6001.784
2008-09-23 10:03:36:578 584 4ac Agent * Base directory: E:\WINNT\SoftwareDistribution
2008-09-23 10:03:36:593 584 4ac Agent * Access type: No proxy
2008-09-23 10:03:36:671 584 4ac Agent * Network state: Connected
2008-09-23 10:03:40:843 584 4ac Report *********** Report: Initializing static reporting data ***********
2008-09-23 10:03:40:843 584 4ac Report * OS Version = 5.0.2195.4.0.65536
2008-09-23 10:03:45:796 584 4ac Report * Computer Brand = VIA
2008-09-23 10:03:45:796 584 4ac Report * Computer Model = 7VTXH
2008-09-23 10:03:45:812 584 4ac Report * Bios Revision = 07.00T
2008-09-23 10:03:45:812 584 4ac Report * Bios Name = Default System BIOS
2008-09-23 10:03:45:812 584 4ac Report * Bios Release Date = 2002-06-28T00:00:00
2008-09-23 10:03:45:812 584 4ac Report * Locale ID = 1033
2008-09-23 10:03:45:828 584 4ac AU ########### AU: Uninitializing Automatic Updates ###########
2008-09-23 10:03:45:828 584 4ac Service *********
2008-09-23 10:03:45:828 584 4ac Service ** END ** Service: Service exit [Exit code = 0x240001]
2008-09-23 10:03:45:828 584 4ac Service *************
2008-09-23 10:03:48:640 1444 4ac Misc =========== Logging initialized (build: 7.2.6001.784, tz: +0100) ===========
2008-09-23 10:03:48:640 1444 4ac Misc = Process: E:\WINNT\system32\svchost.exe
2008-09-23 10:03:48:640 1444 4ac Misc = Module: E:\WINNT\system32\wuaueng.dll
2008-09-23 10:03:48:640 1444 4ac Service *************
2008-09-23 10:03:48:640 1444 4ac Service ** START ** Service: Service startup
2008-09-23 10:03:48:640 1444 4ac Service *********
2008-09-23 10:03:48:640 1444 4ac Agent * WU client version 7.2.6001.784
2008-09-23 10:03:48:640 1444 4ac Agent * Base directory: E:\WINNT\SoftwareDistribution
2008-09-23 10:03:48:640 1444 4ac Agent * Access type: No proxy
2008-09-23 10:03:48:656 1444 4ac Agent * Network state: Connected
2008-09-23 10:04:32:718 1444 210 Agent *********** Agent: Initializing Windows Update Agent ***********
2008-09-23 10:04:32:734 1444 210 Agent *********** Agent: Initializing global settings cache ***********
2008-09-23 10:04:32:734 1444 210 Agent * WSUS server: <NULL>
2008-09-23 10:04:32:734 1444 210 Agent * WSUS status server: <NULL>
2008-09-23 10:04:32:734 1444 210 Agent * Target group: (Unassigned Computers)
2008-09-23 10:04:32:734 1444 4ac Report *********** Report: Initializing static reporting data ***********
2008-09-23 10:04:32:734 1444 4ac Report * OS Version = 5.0.2195.4.0.65536
2008-09-23 10:04:32:734 1444 210 Agent * Windows Update access disabled: No
2008-09-23 10:04:32:828 1444 4ac Report * Computer Brand = VIA
2008-09-23 10:04:32:828 1444 4ac Report * Computer Model = 7VTXH
2008-09-23 10:04:32:828 1444 4ac Report * Bios Revision = 07.00T
2008-09-23 10:04:32:828 1444 4ac Report * Bios Name = Default System BIOS
2008-09-23 10:04:32:828 1444 4ac Report * Bios Release Date = 2002-06-28T00:00:00
2008-09-23 10:04:32:828 1444 4ac Report * Locale ID = 1033
2008-09-23 10:04:33:656 1444 4ac Agent *********** Agent: Initializing Windows Update Agent ***********
2008-09-23 10:04:34:453 1444 210 DnldMgr Download manager restoring 0 downloads
2008-09-23 10:04:34:453 1444 210 Service WARNING: GetUserTokenFromSessionId failed with error 800706d3 for session 0
2008-09-23 10:04:34:453 1444 4ac AU ########### AU: Initializing Automatic Updates ###########
2008-09-23 10:04:34:453 1444 4ac AU # Approval type: Scheduled (User preference)
2008-09-23 10:04:34:453 1444 4ac AU # Scheduled install day/time: Every day at 11:00
2008-09-23 10:04:34:453 1444 4ac AU # Auto-install minor updates: Yes (User preference)
2008-09-23 10:04:34:453 1132 3b4 Misc =========== Logging initialized (build: 7.2.6001.784, tz: +0100) ===========
2008-09-23 10:04:34:453 1132 3b4 Misc = Process: E:\Program Files\Internet Explorer\iexplore.exe
2008-09-23 10:04:34:453 1132 3b4 Misc = Module: E:\WINNT\system32\wuapi.dll
2008-09-23 10:04:34:453 1132 3b4 COMAPI WARNING: Unable to listen to self-update/shutdown event (hr=0X800706D3)
2008-09-23 10:04:34:453 1444 4ac AU Setting AU scheduled install time to 2008-09-23 10:00:00
2008-09-23 10:04:34:453 1444 4ac AU Obtained Post reboot hr from Agent:8024000c
2008-09-23 10:04:34:453 1444 4ac AU AU setting pending client directive to 'Forced Reboot'
2008-09-23 10:04:34:453 1444 4ac AU Triggering Offline detection (non-interactive)
2008-09-23 10:04:34:453 1444 4ac AU AU finished delayed initialization
2008-09-23 10:04:34:453 1132 3b4 COMAPI WARNING: Unable to establish connection to the service. (hr=800706D3)
2008-09-23 10:04:34:453 1444 4ac AU #############
2008-09-23 10:04:34:453 1444 4ac AU ## START ## AU: Search for updates
2008-09-23 10:04:34:453 1444 4ac AU #########
2008-09-23 10:04:34:453 1444 4ac AU <<## SUBMITTED ## AU: Search for updates [CallId = {FBB443F6-EFA3-4DFB-8AD9-602BC8859508}]
2008-09-23 10:04:34:453 1444 264 Agent *************
2008-09-23 10:04:34:468 1444 264 Agent ** START ** Agent: Finding updates [CallerId = AutomaticUpdates]
2008-09-23 10:04:34:468 1444 264 Agent *********
2008-09-23 10:04:34:468 1444 264 Agent * Online = No; Ignore download priority = No
2008-09-23 10:04:34:468 1444 264 Agent * Criteria = "IsHidden=0 and IsInstalled=0 and DeploymentAction='Installation' and IsAssigned=1 or IsHidden=0 and IsPresent=1 and DeploymentAction='Uninstallation' and IsAssigned=1 or IsHidden=0 and IsInstalled=1 and DeploymentAction='Installation' and IsAssigned=1 and RebootRequired=1 or IsHidden=0 and IsInstalled=0 and DeploymentAction='Uninstallation' and IsAssigned=1 and RebootRequired=1 "
2008-09-23 10:04:34:468 1444 264 Agent * ServiceID = {7971F918-A847-4430-9279-4A52D1EFE18D}
2008-09-23 10:04:34:468 1444 264 Agent * Search Scope = {Machine}
2008-09-23 10:04:36:921 1444 210 Service WARNING: GetUserTokenFromSessionId failed with error 800706d3 for session 0
2008-09-23 10:04:36:921 1132 3b4 COMAPI WARNING: Unable to listen to self-update/shutdown event (hr=0X800706D3)
2008-09-23 10:04:36:921 1132 3b4 COMAPI WARNING: Unable to establish connection to the service. (hr=800706D3)
2008-09-23 10:04:39:046 1444 210 Service WARNING: GetUserTokenFromSessionId failed with error 800706d3 for session 0
2008-09-23 10:04:39:046 1132 3b4 COMAPI WARNING: Unable to listen to self-update/shutdown event (hr=0X800706D3)
2008-09-23 10:04:39:046 1132 3b4 COMAPI WARNING: Unable to establish connection to the service. (hr=800706D3)
2008-09-23 10:04:44:265 1132 3b4 Misc =========== Logging initialized (build: 7.2.6001.784, tz: +0100) ===========
2008-09-23 10:04:44:265 1132 3b4 Misc = Process: E:\Program Files\Internet Explorer\iexplore.exe
2008-09-23 10:04:44:265 1132 3b4 Misc = Module: E:\WINNT\system32\wuweb.dll
2008-09-23 10:04:44:265 1132 3b4 Misc Validating signature for E:\WINNT\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv3wuredir.cab:
2008-09-23 10:04:44:468 1132 3b4 Misc Microsoft signed: Yes
2008-09-23 10:04:44:750 1132 3b4 Misc Validating signature for E:\WINNT\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv3wuredir.cab:
2008-09-23 10:04:44:750 1132 3b4 Misc Microsoft signed: Yes
2008-09-23 10:04:44:765 1132 3b4 Misc Validating signature for E:\WINNT\SoftwareDistribution\WebSetup\wuident.cab:
2008-09-23 10:04:44:765 1132 3b4 Misc Microsoft signed: Yes
2008-09-23 10:04:44:953 1132 3b4 Misc Validating signature for E:\WINNT\SoftwareDistribution\WebSetup\wuident.cab:
2008-09-23 10:04:44:968 1132 3b4 Misc Microsoft signed: Yes
2008-09-23 10:04:45:546 1132 3b4 Misc Validating signature for E:\WINNT\SoftwareDistribution\WebSetup\wsus3setup.cab:
2008-09-23 10:04:45:562 1132 3b4 Misc Microsoft signed: Yes
2008-09-23 10:04:45:562 1132 3b4 Setup *********** Setup: Checking whether self-update is required ***********
2008-09-23 10:04:45:562 1132 3b4 Setup * Inf file: E:\WINNT\SoftwareDistribution\WebSetup\wsus3setup.inf
2008-09-23 10:04:45:562 1132 3b4 Setup Update NOT required for E:\WINNT\system32\cdm.dll: target version = 7.2.6001.784, required version = 7.2.6001.784
2008-09-23 10:04:45:578 1132 3b4 Setup Update NOT required for E:\WINNT\system32\wuapi.dll: target version = 7.2.6001.784, required version = 7.2.6001.784
2008-09-23 10:04:45:578 1132 3b4 Setup Update NOT required for E:\WINNT\system32\wuapi.dll.mui: target version = 7.2.6001.784, required version = 7.2.6001.784
2008-09-23 10:04:45:578 1132 3b4 Setup Update NOT required for E:\WINNT\system32\wuauclt.exe: target version = 7.2.6001.784, required version = 7.2.6001.784
2008-09-23 10:04:45:578 1132 3b4 Setup Update NOT required for E:\WINNT\system32\wuaucpl.cpl: target version = 7.2.6001.784, required version = 7.2.6001.784
2008-09-23 10:04:45:578 1132 3b4 Setup Update NOT required for E:\WINNT\system32\wuaucpl.cpl.mui: target version = 7.2.6001.784, required version = 7.2.6001.784
2008-09-23 10:04:45:578 1132 3b4 Setup Update NOT required for E:\WINNT\system32\wuaueng.dll: target version = 7.2.6001.784, required version = 7.2.6001.784
2008-09-23 10:04:45:578 1132 3b4 Setup Update NOT required for E:\WINNT\system32\wuaueng.dll.mui: target version = 7.2.6001.784, required version = 7.2.6001.784
2008-09-23 10:04:45:578 1132 3b4 Setup Update NOT required for E:\WINNT\system32\wucltui.dll: target version = 7.2.6001.784, required version = 7.2.6001.784
2008-09-23 10:04:45:578 1132 3b4 Setup Update NOT required for E:\WINNT\system32\wucltui.dll.mui: target version = 7.2.6001.784, required version = 7.2.6001.784
2008-09-23 10:04:45:578 1132 3b4 Setup Update NOT required for E:\WINNT\system32\wups.dll: target version = 7.2.6001.784, required version = 7.2.6001.784
2008-09-23 10:04:45:578 1132 3b4 Setup Update NOT required for E:\WINNT\system32\wups2.dll: target version = 7.2.6001.784, required version = 7.2.6001.784
2008-09-23 10:04:45:578 1132 3b4 Setup * IsUpdateRequired = No
2008-09-23 10:04:49:453 1444 4ac AU FATAL: CAUClient::Launch failed, error = 0x800706D3
2008-09-23 10:04:54:531 1132 3b4 COMAPI -------------
2008-09-23 10:04:54:531 1132 3b4 COMAPI -- START -- COMAPI: Search [ClientId = WindowsUpdate]
2008-09-23 10:04:54:531 1132 3b4 COMAPI ---------
2008-09-23 10:04:54:546 1444 654 Service WARNING: GetUserTokenFromSessionId failed with error 800706d3 for session 0
2008-09-23 10:04:54:546 1132 3b4 COMAPI WARNING: Unable to listen to self-update/shutdown event (hr=0X800706D3)
2008-09-23 10:04:54:546 1132 3b4 COMAPI WARNING: Unable to establish connection to the service. (hr=800706D3)
2008-09-23 10:04:54:546 1132 3b4 COMAPI - WARNING: Exit code = 0x800706D3
2008-09-23 10:04:54:546 1132 3b4 COMAPI ---------
2008-09-23 10:04:54:546 1132 3b4 COMAPI -- END -- COMAPI: Search [ClientId = <NULL>]
2008-09-23 10:04:54:546 1132 3b4 COMAPI -------------
2008-09-23 10:04:54:546 1132 3b4 COMAPI FATAL: Unable to initiate asynchronous search, hr=800706D3
2008-09-23 10:05:40:625 1444 264 Agent * Found 0 updates and 40 categories in search; evaluated appl. rules of 701 out of 1781 deployed entities
2008-09-23 10:05:40:984 1444 264 Agent *********
2008-09-23 10:05:40:984 1444 264 Agent ** END ** Agent: Finding updates [CallerId = AutomaticUpdates]
2008-09-23 10:05:40:984 1444 264 Agent *************
2008-09-23 10:05:41:031 1444 630 AU >>## RESUMED ## AU: Search for updates [CallId = {FBB443F6-EFA3-4DFB-8AD9-602BC8859508}]
2008-09-23 10:05:41:031 1444 630 AU # 0 updates detected
2008-09-23 10:05:41:031 1444 630 AU #########
2008-09-23 10:05:41:031 1444 630 AU ## END ## AU: Search for updates [CallId = {FBB443F6-EFA3-4DFB-8AD9-602BC8859508}]
2008-09-23 10:05:41:031 1444 630 AU #############
2008-09-23 10:05:41:031 1444 630 AU Setting AU scheduled install time to 2008-09-23 10:00:00
2008-09-23 10:05:41:953 1444 264 Report REPORT EVENT: {9A8AABC3-4E49-4078-B87D-44B611C8F6B8} 2008-09-23 10:04:34:453+0100 1 202 102 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Content Install Reboot completed.
2008-09-23 10:07:44:250 1444 4ac AU ########### AU: Uninitializing Automatic Updates ###########
2008-09-23 10:07:44:625 1444 4ac Service *********
2008-09-23 10:07:44:625 1444 4ac Service ** END ** Service: Service exit [Exit code = 0x240001]
2008-09-23 10:07:44:625 1444 4ac Service *************
2008-09-23 10:07:55:328 1644 674 Misc =========== Logging initialized (build: 7.2.6001.784, tz: +0100) ===========
2008-09-23 10:07:55:328 1644 674 Misc = Process: E:\WINNT\system32\svchost.exe
2008-09-23 10:07:55:328 1644 674 Misc = Module: E:\WINNT\system32\wuaueng.dll
2008-09-23 10:07:55:328 1644 674 Service *************
2008-09-23 10:07:55:328 1644 674 Service ** START ** Service: Service startup
2008-09-23 10:07:55:328 1644 674 Service *********
2008-09-23 10:07:55:328 1644 674 Agent * WU client version 7.2.6001.784
2008-09-23 10:07:55:328 1644 674 Agent * Base directory: E:\WINNT\SoftwareDistribution
2008-09-23 10:07:55:328 1644 674 Agent * Access type: No proxy
2008-09-23 10:07:55:890 1644 674 Agent * Network state: Connected
2008-09-23 10:08:02:062 1644 674 Report *********** Report: Initializing static reporting data ***********
2008-09-23 10:08:02:062 1644 674 Report * OS Version = 5.0.2195.4.0.65536
2008-09-23 10:08:02:265 1644 674 Report * Computer Brand = VIA
2008-09-23 10:08:02:265 1644 674 Report * Computer Model = 7VTXH
2008-09-23 10:08:02:265 1644 674 Report * Bios Revision = 07.00T
2008-09-23 10:08:02:265 1644 674 Report * Bios Name = Default System BIOS
2008-09-23 10:08:02:265 1644 674 Report * Bios Release Date = 2002-06-28T00:00:00
2008-09-23 10:08:02:265 1644 674 Report * Locale ID = 1033
2008-09-23 10:08:02:265 1644 674 AU ########### AU: Uninitializing Automatic Updates ###########
2008-09-23 10:08:02:265 1644 674 Service *********
2008-09-23 10:08:02:265 1644 674 Service ** END ** Service: Service exit [Exit code = 0x240001]
2008-09-23 10:08:02:265 1644 674 Service *************
2008-09-23 10:08:05:828 684 674 Misc =========== Logging initialized (build: 7.2.6001.784, tz: +0100) ===========
2008-09-23 10:08:05:828 684 674 Misc = Process: E:\WINNT\system32\svchost.exe
2008-09-23 10:08:05:828 684 674 Misc = Module: E:\WINNT\system32\wuaueng.dll
2008-09-23 10:08:05:828 684 674 Service *************
2008-09-23 10:08:05:828 684 674 Service ** START ** Service: Service startup
2008-09-23 10:08:05:828 684 674 Service *********
2008-09-23 10:08:05:828 684 674 Agent * WU client version 7.2.6001.784
2008-09-23 10:08:05:828 684 674 Agent * Base directory: E:\WINNT\SoftwareDistribution
2008-09-23 10:08:05:828 684 674 Agent * Access type: No proxy
2008-09-23 10:08:05:843 684 674 Agent * Network state: Connected
2008-09-23 10:08:50:843 684 674 Agent *********** Agent: Initializing Windows Update Agent ***********
2008-09-23 10:08:50:843 684 674 Agent *********** Agent: Initializing global settings cache ***********
2008-09-23 10:08:50:843 684 674 Agent * WSUS server: <NULL>
2008-09-23 10:08:50:843 684 674 Agent * WSUS status server: <NULL>
2008-09-23 10:08:50:843 684 674 Agent * Target group: (Unassigned Computers)
2008-09-23 10:08:50:843 684 674 Agent * Windows Update access disabled: No
2008-09-23 10:08:52:484 684 674 DnldMgr Download manager restoring 0 downloads
2008-09-23 10:08:52:484 684 674 AU ########### AU: Initializing Automatic Updates ###########
2008-09-23 10:08:52:484 684 674 AU # Approval type: Scheduled (User preference)
2008-09-23 10:08:52:484 684 674 AU # Scheduled install day/time: Every day at 11:00
2008-09-23 10:08:52:484 684 674 AU # Auto-install minor updates: Yes (User preference)
2008-09-23 10:08:52:484 684 674 AU Setting AU scheduled install time to 2008-09-23 10:00:00
2008-09-23 10:08:52:484 684 674 Report *********** Report: Initializing static reporting data ***********
2008-09-23 10:08:52:484 684 674 Report * OS Version = 5.0.2195.4.0.65536
2008-09-23 10:08:52:578 684 674 Report * Computer Brand = VIA
2008-09-23 10:08:52:578 684 674 Report * Computer Model = 7VTXH
2008-09-23 10:08:52:578 684 674 Report * Bios Revision = 07.00T
2008-09-23 10:08:52:578 684 674 Report * Bios Name = Default System BIOS
2008-09-23 10:08:52:578 684 674 Report * Bios Release Date = 2002-06-28T00:00:00
2008-09-23 10:08:52:578 684 674 Report * Locale ID = 1033
2008-09-23 10:08:52:578 684 674 AU Obtained Post reboot hr from Agent:8024000c
2008-09-23 10:08:52:578 684 674 AU AU setting pending client directive to 'Forced Reboot'
2008-09-23 10:08:52:578 684 674 AU Triggering Offline detection (non-interactive)
2008-09-23 10:08:52:578 684 674 AU AU finished delayed initialization
2008-09-23 10:08:52:578 684 674 AU #############
2008-09-23 10:08:52:578 684 674 AU ## START ## AU: Search for updates
2008-09-23 10:08:52:578 684 674 AU #########
2008-09-23 10:08:52:593 684 674 AU <<## SUBMITTED ## AU: Search for updates [CallId = {AD0629C0-A9CE-4D6A-ABB5-6C879BD78018}]
2008-09-23 10:08:54:031 684 498 Agent *************
2008-09-23 10:08:54:031 684 498 Agent ** START ** Agent: Finding updates [CallerId = AutomaticUpdates]
2008-09-23 10:08:54:031 684 498 Agent *********
2008-09-23 10:08:54:031 684 498 Agent * Online = No; Ignore download priority = No
2008-09-23 10:08:54:031 684 498 Agent * Criteria = "IsHidden=0 and IsInstalled=0 and DeploymentAction='Installation' and IsAssigned=1 or IsHidden=0 and IsPresent=1 and DeploymentAction='Uninstallation' and IsAssigned=1 or IsHidden=0 and IsInstalled=1 and DeploymentAction='Installation' and IsAssigned=1 and RebootRequired=1 or IsHidden=0 and IsInstalled=0 and DeploymentAction='Uninstallation' and IsAssigned=1 and RebootRequired=1 "
2008-09-23 10:08:54:031 684 498 Agent * ServiceID = {7971F918-A847-4430-9279-4A52D1EFE18D}
2008-09-23 10:08:54:031 684 498 Agent * Search Scope = {Machine}
2008-09-23 10:09:07:578 684 674 AU FATAL: CAUClient::Launch failed, error = 0x800706D3
2008-09-23 10:10:03:906 684 498 Agent * Found 0 updates and 40 categories in search; evaluated appl. rules of 701 out of 1781 deployed entities
2008-09-23 10:10:04:500 684 498 Agent *********
2008-09-23 10:10:04:500 684 498 Agent ** END ** Agent: Finding updates [CallerId = AutomaticUpdates]
2008-09-23 10:10:04:500 684 498 Agent *************
2008-09-23 10:10:04:593 684 498 Report REPORT EVENT: {8AA25852-5FDD-4F73-B80F-8911A6D06F9A} 2008-09-23 10:08:52:484+0100 1 202 102 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Content Install Reboot completed.
2008-09-23 10:10:04:593 684 640 AU >>## RESUMED ## AU: Search for updates [CallId = {AD0629C0-A9CE-4D6A-ABB5-6C879BD78018}]
2008-09-23 10:10:04:593 684 640 AU # 0 updates detected
2008-09-23 10:10:04:593 684 640 AU #########
2008-09-23 10:10:04:593 684 640 AU ## END ## AU: Search for updates [CallId = {AD0629C0-A9CE-4D6A-ABB5-6C879BD78018}]
2008-09-23 10:10:04:593 684 640 AU #############
2008-09-23 10:10:04:593 684 640 AU Setting AU scheduled install time to 2008-09-23 10:00:00
2008-09-23 10:11:50:984 684 674 AU AU received policy change subscription event

 

I'm afraid to say that running DAF had no success.

 

Sorry, Arie - that "fix" did not improve matters.

 

Thanks for staying with this issue. The first 6 steps went through fine and WAG was downloaded. I did, however, receive a message to say that WAG was already installed and so I followed your 5 further steps.

At step 5, however, when I clicked on OK I received a pop-up error message to say that :

Cannot find the file ' "C:\Documents and Settings ...... \WindowsUpdateAgent30-x86.exe "\wuforce' (or one of its components). Make sure the path and filename are correct and that all required linbraries are available.

Any further ideas?

 

Hi Beejay

In rereading your initial post I see that you are having an issue even getting on the Win update site.

Copy and Paste the next 2 links into your IE Trusted Zone.

https://update.microsoft.com

https://windowsupdate.microsoft.com/

Then paste this link to IE to try and get to the site.

http://update.microsoft.com/microsoftupdate/v6/default.aspx?ln=en-US

Until you can get to the site none of the proceeding can work!

Mike

 

Thanks Mike. I have now pasted these links into the IE trusted zone and rebooted but I still am not being allowed into the windows update site or the update history page.

Any further suggestions?

One thought - I have another WIN 2K PC which gets the updates without problem. Are there any files which I could cut and paste from that PC to this PC to get round this problem?

 

Copying from another computer is possible but complex there are better ways to get updates without winupdate.

OK you must have other issues. Do below in order presented.

You need to redo Arie's post as you had the wrong slash (\wuforce).

It should be /wuforce.

If you get this done it will be ready when you get access to the site.

Sometimes the temps can cause problems with winupdate so do the below:
Cleaners

D/L install and run ATF-Cleaner clear all except passwords in all browsers you have. Run repeatedly until no more found.

http://www.majorgeeks.com/ATF_Cleaner_d4949.html

D/L and install CCleaner:

Clean temps and registry. Run both (temp and registry) repeatedly until no more found.

http://www.ccleaner.com/download/builds get Slim version

Lets also check for other possibilities:

==========================================

D/L Xclean_Micro http://www.xblock.com/download/xclean_micro.exe

No install, run it delete all it finds decline to reboot on each item found, until the program finishes then reboot.

Xclean will run minimized and will pop up a window if it finds anything. If it finds nothing it will exit.

Please make a note of what it found if any as this might indicate a deeper Malware diag.
==========================================

Get the below install then update then run FULL scan and then post log

http://www.malwarebytes.org/mbam.php

If it found much the reboot to Safe Mode and run it again then paste new log for this run when back to normal mode!

=========================================

Finally:
To look deeply at you system:

D/L RSIT http://images.malwareremoval.com/random/RSIT.exe
Run it post BOTH logs here.


Mike