Outlook - Blocked sender?

A friend is using Outlook 2000. She complains that can't receive mail from one particular sender.

I know zip about Outlook. Does it have a 'Blocked Sender' or 'Message Rules' facility that might have become activated?

TX

 

Thanks Steve. I had a look there but there was no sign of a blocked or blacklisted sender anywhere that I could see.

There must be some other reason that's not immediately obvious. I'll have to keep looking.

Cheers

 

OK, Steve, I get your drift about the blocked IP address (I think)

You're saying that my customer (who can't receive emails from a certain person) may have an Internet Service Provider that is possibly blocking the IP address of the sender?

OK, I can dig that so far. Except I'm never sure how that works. I thought most IP addresses are dynamic, ie, randomly (?) assigned at every logon? So how to blacklist a randomly assigned address?

Or does the blacklist apply to a number of groups of the (octet?) address of the offending sender, like the "172.165" section of 172.165.12.346?

Actually, the sender who is possibly being blocked or blacklisted by my customer's ISP, is sending from a domain.

Her email address is nina@xxxxxxxxx.co.nz, (where xxxxxxxxx represents her company's name) and I guess it's possible that this outfit has a static IP?

I guess all I can do is call my customer's ISP and ask them if they've blacklisted this particular domain address?

 

Steve, thanks for that tip about domains requiring a static IP. I guess that this would result in this 'problem' sender being blocked on other peoples' machines?

Somehow, I doubt it. Her company's domain has been around for a few years. If there was a problem, it seems to me that someone else would have reported an issue.

Another thing; I checked my customer's laptop yesterday and it looks like she was getting mail from the sender as recently as 19th June 2008. I wondered if the mail was being routed into other folders than Inbox, as some of it is in other folders, but it must have been done manually as there are no mail rules to support re-routing. (There are no Junk Mail rules either).

What I'm now wondering is if there's some bit-flippy glitch in her Outlook 2000. How would it be if I upgraded her prog to 2003? Any issues? Or maybe I should save her existing PST file, uninstall 2000, then set up 2003. Better idea?

Arie, thanks for your comments. I could probably get the IP address of the sender, but where would I find the blacklist that you mention? Is this likely to be public domain information?

PS: What is a 'whole C net'? I thought I could look it up but it's not an easy term to google

 

Thanks Arie. Useful information.

Re the problem: Turned out to be the ISP HAD blacked the domain, LOL!

Anyway, it was a fruitful exercise; I'm always pleased when I've learnt something new for the day.

Cheers all