error when opening add/remove components

Setup was unable to open information file 7.
__ Contact your system administrator. The specific error code is 0x2 at line 2088999592.

am getting this error when trying to open the add/remove components.
Any ideas?

I am running WinXp Pro

Microsoft Windows
Version 5.1 (Build 2600.xpsp_sp2_gdr.070227-2254 : Service Pack 2)
Copyright 1981-2001 Microsoft Corporation

thanks!!

 

Is that the exact error? There should be a file name referenced in front of the seven. If not, perhaps you have an invalid line in your sysoc.inf file. Look in your windows\inf folder for a file with that name. Open it in notepad and copy and paste the contents of it here.

 

sysoc.ini file listed

here is the contents of this file?

and yes that is the whole error
I don't see a way to upload a picture or I would?
thanks for your quick reply!!

My sysoc.ini


[Version]
Signature = "$Windows NT$ "
DriverVer=07/01/2001,5.1.2600.2180

[Components]
NtComponents=ntoc.dll,NtOcSetupProc,,4
WBEM=ocgen.dll,OcEntry,wbemoc.inf,hide,7
Display=desk.cpl,DisplayOcSetupProc,,7
Fax=fxsocm.dll,FaxOcmSetupProc,7
; NetOC=netoc.dll,NetOcSetupProc,netoc.inf,,7
iis=iis.dll,OcEntry,iis.inf,,7
com=comsetup.dll,OcEntry,comnt5.inf,hide,7
dtc=msdtcstp.dll,OcEntry,dtcnt5.inf,hide,7
IndexSrv_System = setupqry.dll,IndexSrv,setupqry.inf,,7
TerminalServer=TsOc.dll, HydraOc, TsOc.inf,hide,2
msmq=msmqocm.dll,MsmqOcm,msmqocm.inf,,6
ims=imsinsnt.dll,OcEntry,ims.inf,,7
fp_extensions=fp40ext.dll,FrontPage4Extensions,fp40ext.inf,,7
msmsgs=msgrocm.dll,OcEntry,msmsgs.inf,hide,7
WMAccess=ocgen.dll,OcEntry,wmaccess.inf,,7
RootAutoUpdate=ocgen.dll,OcEntry,rootau.inf,,7
IEAccess=ocgen.dll,OcEntry,ieaccess.inf,,7
OEAccess=ocgen.dll,OcEntry,oeaccess.inf,,7

WMPOCM=ocgen.dll,OcEntry,wmpocm.inf,,7



Games=ocgen.dll,OcEntry,games.inf,,7
AccessUtil=ocgen.dll,OcEntry,accessor.inf,,7
CommApps=ocgen.dll,OcEntry,communic.inf,HIDE,7
MultiM=ocgen.dll,OcEntry,multimed.inf,HIDE,7
AccessOpt=ocgen.dll,OcEntry,optional.inf,HIDE,7
Pinball=ocgen.dll,OcEntry,pinball.inf,HIDE,7
MSWordPad=ocgen.dll,OcEntry,wordpad.inf,HIDE,7
ZoneGames=zoneoc.dll,ZoneSetupProc,igames.inf,,7



TabletPC=tabletoc.dll,TabletSetupProc,Tabletpc.inf,HIDE,7



Freestyle=medctroc.dll,MedCtrOCISetupProc,medctroc.inf,HIDE,7



netfx=netfxocm.dll,UrtOcmProc,netfxocm.inf,hide,7



[Global]
WindowTitle=%WindowTitle%
WindowTitle.StandAlone= "* "


[Components]
msnexplr=ocmsn.dll,OcEntry,msnmsn.inf,,7


[Strings]
WindowTitle= "Windows Professional Setup "
WindowTitle_Standalone= "Windows Components Wizard "

 

Change this line:

Fax=fxsocm.dll,FaxOcmSetupProc,7


To this:

Fax=fxsocm.dll,FaxOcmSetupProc,fxsocm.inf,,7


The way yours is now, there is no file referenced. I changed that line in mine so it read the way yours does and got the same error message as you get. Changed the line back and the error message was gone. Hope this does it for you.

 

Good catch Zander! I think you have it nailed.

Now if we could just figure out how things get that way...

 

Yeah, I know what you mean. But, I think that this is one of those things that you just let well enough alone if it works. Trying to find the answer why or how could be a long road to insanity.



thebat1
Unless it gives you trouble, you can also remove the semi colon at the beginning of this line.

; NetOC=netoc.dll,NetOcSetupProc,netoc.inf,,7

So it looks like this.

NetOC=netoc.dll,NetOcSetupProc,netoc.inf,,7

It's not a big deal but the networking stuff won't show up in add/remove programs the way it is now. Never know, sometime in the future you might need it to.

 

new error

Ok I changed both things and now the add remove list does not populate (It finally did after a Loooong time...) and this is the error I get when I click on the add/remove components


Setup was unable to open information file fxsocm.inf.
__ Contact your system administrator. The specific error code is 0x2 at line 2088999592



thanks for the help!!!!

 

OK, try this then. Put a semi colon in front of the line that says:

Fax=fxsocm.dll,FaxOcmSetupProc,fxsocm.inf,,7

Should look like this when you're done (there's a space between the semi colon and Fax=fxsocm.dll):

; Fax=fxsocm.dll,FaxOcmSetupProc,fxsocm.inf,,7

Then try it. Do you still get an error?

An alternative would be to just remove the line all together. If you do this, back the file up first so you can put it back if necessary.

 

different error

Setup was unable to open information file iis.inf.
__ Contact your system administrator. The specific error code is 0x2 at line 2088999592.



is error when I tried to put the ; before as your instructions . have not tried the delete whole line yet but I will and post back

ok this error when deleted all together



Setup was unable to open information file iis.inf.
__ Contact your system administrator. The specific error code is 0x2 at line 2088999592.

So I guess that is the same error.

what a deal.
:-(

thanks for all your help I do appreciate it!!



Thanks!!

 

Run a drive search for those files, fxsocm.inf and iis.inf and let's see if they actually exist in the C:\Windows\INF folder.

You can also run the comp command from a command window and compare the contents of the C:\WINDOWS\INF\sysoc.inf and C:\WINDOWS\ServicePackFiles\i386\sysoc.inf to see if they are the same, as they normally should be. Just type the command COMP and it will ask for the files to compare, one at a time. Then when it asks for Options, just press enter. You will have to reverse the edits you have made in order for the two files to compare favorably.

You should get something like this, like I got when running the command:

C:\Documents and Settings\Owner>comp
Name of first file to compare: C:\WINDOWS\INF\sysoc.inf
Name of second file to compare: C:\WINDOWS\ServicePackFiles\i386\sysoc.inf
Option:
Comparing C:\WINDOWS\INF\sysoc.inf and C:\WINDOWS\ServicePackFiles\i386\sysoc.inf...
Files compare OK

Compare more files (Y/N) ? n

C:\Documents and Settings\Owner>

 

Moving on

need to move this thread to another place. Because I can just see all kinds of bad things starting to creep out here. I think it was/is for starters cause I have windows installed to a extended partition. Dont ask me how I did that cause I dont know.

So moving on.. I am going to post new questions in a new thread and you can maybe follow me there as I always need all the help I can get.

and thanks to all the input on this error as well.



I am posting now in the Windows xp forurm next.
Cheers.