Hi I am a bit of a newbie so non technical worded help appreciated.
I have been using Avast Free Antivirus for years without any problems but Avast flagged up that my Virus definitions were out of date, so I clicked the button to update them.
Then all hell broke loose, as my Windows XP Pro started rebooting over and over again.
I thought I had got a blaster worm but it turned out that I hadn't as this caused the same problem some years ago.
As I have swappable hard drives, I put another hard drive in that I hadn't used for some time and these virus definitions were also out of date, so when I hit the button to update them the same thing happened!
Continuous booting over and over again!
Hard drive (1) is used for surfing only, so I did a slow reformat lasting 2 hours and just put firefox on.
No problem everything OK
Then I downloaded Free Anti Virus from Avast and guess what!!!!
same problem, Continuous re-booting over and over again!
Everything works A-OK until I put on Avast Free Anti Virus.
One of those hard drives that keeps re-booting has unreplacable data on it and I have spent 2 days and nights trying to sort this out without success.
I have done 2 X Full reformats and clean installs on another hard drive but as soon as I load Avast it all goes wrong.
I built my own Computer so would like to fix it with help from you guys.
I don't have any idea what to do, as I can't log on or stop the Computer re-booting.
Any help needs to be explained in non technical jargon and talked through ABC style.
I have seen a similar posting on here about the very same problem but somehow the user fixed it but don't know how it was done.
Please can you help I am desparate!