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Old 1st March 2011   #1
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Computer stuck in reboot


Not sure how to explain the problem I'm having except just as the title states--the computer is stuck in reboot.

When I powered on the computer, it went through the normal starting process up to the display of the Windows XP screen, but then the screen turns black and the whole start up process repeats.

I have tried starting in safe mode, but after selecting that option, it lists many files (?) from the windows/system32....I believe all are drivers that are listed there. Then it restarts the whole reboot thing again.

I'm hoping that there's a "computer illerate" fix for this and that my hard drive isn't toast!

(I'm posting this from a borrowed laptop as I cannot access the internet via my rebooting computer!)

Thanks in advance for any help you can offer!

Regards,
Vicki

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Old 1st March 2011   #2
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Hi Vicki. When you boot up the computer, press F8 on startup and select Last Known Good Configuration. Does the computer boot up normally?

Do you have a Windows XP CD that you can boot the computer from?

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Old 1st March 2011   #3
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Use the F8 boot option and when at the boot menu select to disable automatically reboot and see if get any error screen.

If no joy then most likely your computer is infected with malware and you'll need to use a antivirus cdrom to boot the computer.

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Old 1st March 2011   #4
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Thank you both for taking the time to reply and to try and assist me!

Evan--I did try the last configuration thing....no change, still goes into the reboot loop. I don't have a WinXP CD for this messed up computer, but do have the one from my son's. My computer is WinXP Pro, his is WinXP Home. Will that make a difference if I should need to use it?

Tony--whew, took awhile for me to try and get to the "disable automatic reboot", but finally managed to get it done! I did receive a blue screened message "A problem has been detected and windows has been shut down to prevent damage to your computer......"

"Unmountable Boot Volume"

It also went on to explain about having installed new hardware, software etc. (which I have not done).

At the very bottom of that message was a message about "Technical information" Stop 0x00000ED (0x8675F900, 0xC000006, 0X000000, 0x000000)

I'll have to admit, this certainly has me worried!

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Old 1st March 2011   #5
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There should be some information at the top of the Stop Screen as well. Could you post that information if it is there?

If you can locate either a Windows XP or Windows Vista installation CD there are recovery options that you could try to salvage the hard drive. The Vista CD is self explanatory.

Let it boot up with the CD/DVD and then choose SYSTEM RECOVERY OPTIONS.

First try the Startup Repair option and reboot normally, if that doesn't work, reboot using the CD/DVD, and select SYSTEM RECOVERY OPTIONS again.

This time choose System Restore. When System Restore loads, it will ask you to choose a date. Go back to a date prior to the date that the PC started having problems. Sometimes a Windows Update or a driver update can install incorrectly and cause this problem.

If this doesn't fix the problem, reboot on the CD/DVD again choose SYSTEM RESTORE OPTIONS and this time choose Command Prompt. the command prompt will be a black screen with white letters. At the command prompt, type the following command:

chkdsk C: /r

This command will check the disk for errors and repair them. Then reboot.

If none of these otions work, then then next option you have is a re-installation of the operating system.

Good luck

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Old 2nd March 2011   #6
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Unmountable Boot Volume

If this procedure does not work, repeat it and use the fixboot command instead of the chkdsk /r command. FIXBOOT writes a new partition boot sector to the system partition. The fixboot command is only available when you are using the Recovery Console.


Last edited by markp62; 2nd March 2011 at 03:26.
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Old 2nd March 2011   #7
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Do NOT NOT use System Restore.
Follow markp62's instructions above.

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Old 2nd March 2011   #8
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Questions before I begin


First of all, thank you all for steering me in the right direction in order to try and resolve this issue. But before I begin, I do have a couple of questions.

When do I insert the cd? If I turn on the computer, it goes into the reboot process continually. Should I open the cd drawer manually (with a paper clip) to insert the cd and then start up the computer?

In the last part of the instructions from the link that Markp62 provided, it states "At the command prompt, type exit , and then press ENTER to restart your computer". Should I remove the cd before I press the enter to restart the computer?

As you have probably guessed, I'm not very computer literate and appreciate your help in guiding me through this!

Regards,
Vicki

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Old 2nd March 2011   #9
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You need to boot the computer using a Windows XP CD. Turn the computer on and insert the cd into the cd drive. If the computer doesn't boot from the cd then you will have to enter the computers BIOS and change the boot order so that the cd drive is the first boot device.

When you first power on the computer and you see the manufacturers logo there will be a button that says to press a certain key to enter setup. The key on most computers is F1, F2, or Delete. Once you enter the BIOS you will need to change the boot order to the cd drive.

After you are done in the BIOS save the changes. When the computer boots you will get a prompt that says press a key to boot from CD. When you press a key at that time the computer will boot from the Windows XP CD.

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In the last part of the instructions from the link that Markp62 provided, it states "At the command prompt, type exit , and then press ENTER to restart your computer". Should I remove the cd before I press the enter to restart the computer?
No you don't have to remove the cd before you press enter. Just remove the disk after the computer reboots.


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Old 2nd March 2011   #10
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Originally Posted by Vicki View Post
First of all, thank you all for steering me in the right direction in order to try and resolve this issue. But before I begin, I do have a couple of questions.

When do I insert the cd? If I turn on the computer, it goes into the reboot process continually. Should I open the cd drawer manually (with a paper clip) to insert the cd and then start up the computer?

In the last part of the instructions from the link that Markp62 provided, it states "At the command prompt, type exit , and then press ENTER to restart your computer". Should I remove the cd before I press the enter to restart the computer?

As you have probably guessed, I'm not very computer literate and appreciate your help in guiding me through this!

Regards,
Vicki
Turn on the computer and open the cdrom, stick in the cd. The comp will porobably reboot automatically because of the existiong error. Just be patient.

After typing exit & pressing enter, yes, remove the cd.

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Old 2nd March 2011   #11
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Originally Posted by TonyT View Post
Do NOT NOT use System Restore.
Follow markp62's instructions above.
Just curious as to why you recommend not to use System Restore.

I've had great success using it to repair computers that have had a corrupted installation of Windows Updates or a new driver. Even if it doesn't work there is no loss of data.

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Old 2nd March 2011   #12
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Originally Posted by Vicki View Post
First of all, thank you all for steering me in the right direction in order to try and resolve this issue. But before I begin, I do have a couple of questions.

When do I insert the cd? If I turn on the computer, it goes into the reboot process continually. Should I open the cd drawer manually (with a paper clip) to insert the cd and then start up the computer?

In the last part of the instructions from the link that Markp62 provided, it states "At the command prompt, type exit , and then press ENTER to restart your computer". Should I remove the cd before I press the enter to restart the computer?

As you have probably guessed, I'm not very computer literate and appreciate your help in guiding me through this!

Regards,
Vicki
Insert the CDROM and reboot. At some point your computer should give you the command to 'press any key to boot from CD" . If that command doesn't pop up, reboot and look carefully before the Windows splash screen for F-key commands.

It may say press F1 for BIOS and F10 for boot menu. This is just an example. If you post the equipment make and model we could get you accurate access to the boot menu.

Hopefully you'll just get the "press any key..." command, and go from there.


Last edited by Xchekker94; 2nd March 2011 at 16:27.
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Old 3rd March 2011   #13
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Originally Posted by Xchekker94 View Post
Just curious as to why you recommend not to use System Restore.

I've had great success using it to repair computers that have had a corrupted installation of Windows Updates or a new driver. Even if it doesn't work there is no loss of data.
System Restore will not correct the Master Boot Record of the hard drive nor will it correct a corrupted file system. The eror is "Unmountable Boot Volume".

Some malware corrupts the Master Boot Record or renders the disk unmountable, meaning Windows cannot mount the volume, i.e. make the volume readable/writable; usable.

A restore point is made every 24 hours and if the computer has malware the restore points will be infected.

Thus, do not use System Restore for this particulat issue.

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Old 3rd March 2011   #14
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Good news and bad news


I was able to use the CD to run the chkdsk /r command (boy did that take awhile to complete!) Thought all was well as everything had returned to my desktop, etc. However, I wasn't able to connect to the internet. (Showed the "little or no connectivity" in my system tray).

As it was late when all this had finished, I decided to shut the computer down and try again in the morning. Only when it was shutting down, I received an error message about "this program is not responding...." referring to a rundll32.exe. I chose end now and the computer shut down.

This morning I went to start up the computer (hoping that all would be well) only to find it won't completely boot. It gets as far as the WindowsXP screen and then goes black. But it doesn't go into the rebooting process.

My next question is, if I am instructed to use the "fixboot" command as the next step, will this wipe out any of my saved things on the computer? (i.e pictures, documents, etc.)

I only have one hard drive and it is not "partitionened".

I certainly do appreciate the help I've been receiving!! Not sure if I will have time to work on this for a few days as we have to be out of town. So I apologize in advance if I don't reply right away.

Regards,
Vicki

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Old 3rd March 2011   #15
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No. Running the fixboot command will not effect any of your data. When you boot from the Windows XP CD and you start the recovery console run the fixboot command and the fixmbr command. When you run the fixmbr command you will be prompted if you wish to write a new master boot record, press the Y key which is Yes. After those two commands finish reboot the computer and see if it will boot up.

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