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Old 24th December 2010   #1
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No sound, no device listed?


Greetings all!

My son brought over his computer "Mom, there's no sound". I haven't been able to figure out how to correct this or where to even start? (He's of no help and says doesn't remember changing anything.)

I'm not sure if his computer has a "sound card" or if it's one on the motherboard? (His computer was built by his uncle who lives too far away to be of any assistance in helping with this) so I'm hoping for someone here to guide me.

Here are a few computer specs I've managed to locate:
OS: WinXP Home, SP3
Motherboard: Intell Corp.
Model: D865GVHZ
Version: AAC72419-110
CPU: Intell(R) Celleron(R)

Checking via my computer>>hardware>device manager shows a yellow question mark by other devices>Multimedia Audio Controller

Using the run command: "dxdiag", I found (under the tab) "Sounds"-- a device listed as:
Name: Modem #0 Line Playback (Emulated)
Device ID:
Manufacturer ID: 1
Product ID: 81
Type: Emulated
Default Device: Yes

In that same DirectX Diagnotics Tool, I tried the "Test DirectSound" icon. It provided me with the note: Directsound test results: Failure at step 3 (DirectSoundCreate): HRESULT= 0x8878000a (The request failed because DirectSound resources, such as the priority level, were already in use by another caller.)

I also checked under Control Panel>Sounds and Audio Device Properties.
Volume tab: No Audio Device
Sounds tab: Windows Default Theme
Audio tab: (nothing listed here)
Sound Playback:
Modem #0 Line Playback
Sound Recording:
Modem #0 Line Record
MIDI Music Playback
No MIDI Playback Devices (This is grayed)
Voice Tab:
Voice Playback
Modem #0 Line Playback
Voice Recording
Modem #0 Line Record

(In all instances the options for volume or advanced are grayed)

Harware tab:
HL-DT-ST DVD-RW GWA4165B
Legacy Audio Drivers
Audio Codecs
Media Control Devices
Legacy Video Capture Devices
Video Codecs




Whew, think I'm already in over my head! But would appreciate any help/guidance anyone can offer! (Please be aware of my beginner status).

Regards,
Vicki

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Old 24th December 2010   #2
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Quote:
Checking via my computer>>hardware>device manager shows a yellow question mark by other devices>Multimedia Audio Controller
This is the problem, there is no sound driver installed.

Right click on "Multimedia Audio Controller" then "Properties" select the driver tab and click on "Update Driver" follow the prompts, let windows find the driver and sound should return.

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Old 26th December 2010   #3
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No luck..


I tried to update the drivers as suggested (following the prompts from the update wizard), but received the message "cannot install this hardware"
"The hardware cannot be installed because the wizard cannot find the necessary software". "Click back if you have the installation media such as a CD-ROM or if you know the location of the software".

I do not have any installation cd and am totally clueless to where the location of the software might be?

Any further guidance will be greatly appreciated!

Regards,
Vicki

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Old 26th December 2010   #4
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Hi Vicki, I found this which may help:http://www.intel.com/support/motherb.../CS-020642.htm

Did you try a System Restore at any stage?

When I "Googled" you Motherboard specs, it showed quite a number of users were having Audio problems. You may need to use a software program to identify what is in your computer as you say it was home built.
If you Google Belarc Advisor and install it, it will display all the Hardware/software/Programs in yourcomp. Cheers Neil.

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Old 27th December 2010   #5
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http://www.windowsbbs.com/adding_sys...fications.html

Follow the link above and download, install and run the System Information For Windows by clicking on it. Do not install the scanner.

Run the program and select motherboard from the hardware list. Copy the North/South Bridge chipset details into your next post.

Then select Sound Device, if it just gives details as High Defnition Sound Device it will be on the motherboard. If it is a sound card it will give a manufacturers name and number, copy that into your next post.

With that information we should be able to find the correct drivers for you.

One thing I am baffled with is how the driver was removed

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Old 27th December 2010   #6
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Siw


Here is the information I obtained from SIW about the motherboard:


Property Value
Manufacturer Intel Corporation
Model D865GVHZ
Version AAC72419-110
Serial Number BTHZ55102681

North Bridge Intel i865P/PE/G/i848P Revision A2
South Bridge Intel 82801EB (ICH5) Revision A2

CPU Intel(R) Celeron(R) CPU 2.50GHz
Cpu Socket Socket 478 mPGA

System Slots 2 PCI, 1 AGP

Memory Summary
Maximum Capacity 4096 MBytes
Maximum Memory Module Size 1024 MBytes
Memory Slots 4
Error Correction None

Warning! Accuracy of DMI data cannot be guaranteed

And the information on the sound device:

Property Value
OWNER-CBA41CA1A


I'm just as confused as you are as to how the driver was removed in the first place....but if you knew my son, it probably wouldn't be any surprise. (But like I mentioned, he doesn't remember changing anything, but that doesn't mean he didn't!)

Thanks for your time and assistance, it's truly appreciated!

Vicki

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Old 27th December 2010   #7
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http://downloadcenter.intel.com/Deta...x?DwnldID=8198

This should be the driver for the sound. It is on board, unless it has went bad which is a possibility...

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Old 27th December 2010   #8
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Hi Vicky, just a thought , has he removed any games or such from his PC, my granddaughter put a game on my PC and when I removed it , it took my sound with it , it seems some games use your onboard sound ,
I had to insert the mother board disc and reactivate the sound .
Then it came back,
Cheers Des.

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Old 27th December 2010   #9
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Vicky,

Mr Bill has given a link for the sound driver for your sound card.

I need the Sound Device information from your Sons PC to confirm if the sound is from a card (in which case I need the name and model number) or on the motherboard. SIW should give that information.

OWNER-CBA41CA1A Is this all the information it gave for Sound Device, did it have a name for the manufacturer?

Looking at the back of the PC, on the left edge is a row of various connections, are the speakers plugged in to that area or on a seperate connector in one of the horizontal slots lower down the back of the PC?


Last edited by markmadras; 27th December 2010 at 09:35.
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Old 27th December 2010   #10
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Sound driver


Went to the link provided by Mr. Bill and downloaded it (I think??). Where would I look to be sure that it did? At any rate, still no change.

The only sound device information that was given by the SIW was "OWNER-CBA41CA1A" as you noted. No brand, model or anything else listed there.

The speakers are connected to the back of the computer just below the monitor cable. There are 3 (colored coded) holes. I'm guessing they are for speakers, headphones and microphones? I have the speakers connected to the green one (which is the same color as the end of the speaker cord).

So my guess then, is that the sound card is one that is on the motherboard? (There are expansion slots, but nothing has been added to those except for the old dial-up modem when the computer was built).

Getting frustrated yet? I know I am!

You have no idea how much I appreciate your time and advice in trying to fix this problem!

Vicki

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Old 27th December 2010   #11
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Originally Posted by Vicki View Post
I tried to update the drivers as suggested (following the prompts from the update wizard), but received the message "cannot install this hardware"
"The hardware cannot be installed because the wizard cannot find the necessary software". "Click back if you have the installation media such as a CD-ROM or if you know the location of the software".

I do not have any installation cd and am totally clueless to where the location of the software might be?

Any further guidance will be greatly appreciated!

Regards,
Vicki
It should try to get on line and find them. It usually will that way. When you downloaded the drivers, did you save them someplace? If so, go to there and it is probably a .zip file. Unzip it and then tell it to find it again.

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Old 27th December 2010   #12
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To clear up a little confusion, some of which was caused by myself. I said in my last post that Mr Bill had given the link for the sound driver for your PC, meaning that was not for your son's PC. I was wrong, it is the same Realtek driver for your sons PC.

Follow the link Mr Bill gave, click on the button marked Download.
Then click the button next to "I accept the terms..."

A file download box should appear, click on Save, you then get the choice of where to save it, save it to the desktop so its easy to find. When the download is complete close all boxes and shut down your browser.

You will find the driver on your desktop, it is self installing so just click on it and it should install.

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Old 28th December 2010   #13
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Hi Vicki, When you Downloaded SIW and saved to Desktop, you Double-clicked and clicked Run > you installed the software and had a shortcut icon on the Desktop. Double-clicking opened the program and did you scroll down to Hardware and was it expanded?
Did you see Sound Device?
Click on that and it should show the type/brand eg.Realtek AC'97 or other.

If no Sound Device is shown - I think you may have to get the Motherboard Driver set. Neil.

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Old 28th December 2010   #14
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I doubled checked the info found on SIW and the Hardware info was expanded to show the "sound device"....that's where the info "OWNER-CBA41CA1A " was obtained.

I've also viewed the category "Devices" and looked under "Sound, Video and game controllers" and the ones listed there are:

Legacy Audio Drivers
Audio Codecs
Media Control Devices
Legacy Video Capture Devices
Video Codecs

but no mention of the Realtec AC'97 that I thought I downloaded and installed??

I also took a peak at the cagegory marked "system speaker" (also listed under devices) and that lists a Device ID as ACPI\PNP0800\4&35F762C4&0 but the status shows not started. Not sure if this is any pertinent information or not?

If I have to get the Motherboard driver set, how do I go about finding that?

Thanks again for all the suggestions!
Vicki

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Old 28th December 2010   #15
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You can get the drivers you need here. Click on Windows XP Home where it says select operating system and then click on drivers in the download type box. That will narrow it down for you. Your audio driver is there too. Install the chipset driver first, reboot and then try installing the audio driver.

http://downloadcenter.intel.com/Sear...Board+D865GVHZ


Last edited by Zander; 28th December 2010 at 14:59.
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