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Resolved Can't boot beyond the splash screen

Discussion in 'Windows XP' started by Capt Ron, 2010/08/20.

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  1. 2010/08/20
    Capt Ron

    Capt Ron Well-Known Member Thread Starter

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    I'm working on a Dell Latitude E6500 that can't boot beyond the Windows Splash screen. When it gets there it the progress bar just keeps scrolling.
    It will boot up in Safe mode.
    I looked in device manager and it shows an issue with Broadcom USH. I believe that's for the fingerprint scanner which this laptop doesn't have. I don't know if these issues are related but I tried disabling that driver and rebooting. Didn't help.
    I tried "Search" but could find any specific threads on this issue.
    Any ideas on this one?
    I'm currently running CHKDSK /p right now.
     
    Capt Ron,
    #1
  2. 2010/08/20
    PeteC

    PeteC SuperGeek Staff

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    PeteC,
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  4. 2010/08/20
    Capt Ron

    Capt Ron Well-Known Member Thread Starter

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    The driver may be installed but there is no finger print scanner. At least I don't think there is. There is a cut out for the scanner but it hasn't been cut out yet.
    Could that driver be causing my problem?
    Thanks for the link.....I'll check it out.
     
    Capt Ron,
    #3
  5. 2010/08/20
    PeteC

    PeteC SuperGeek Staff

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    If you disable the Broadcom USH through Device Manager it will play no further part in subsequent boots, so it would appear that the problem lies elsewhere.
     
    PeteC,
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  6. 2010/08/20
    Capt Ron

    Capt Ron Well-Known Member Thread Starter

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    Kind of what I figured but wanted to post that issue to be sure.
    Any ideas as to the booting issue?
    CHKDSK is taking forever. Been at 2% for an hr ???
     
    Capt Ron,
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  7. 2010/08/20
    PeteC

    PeteC SuperGeek Staff

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    As the computer boots to Safe Mode there is unlikely to be a problem with the drive, IMHO - the problem lies with a driver.

    If you want to check the disk you may be better off running the manufacturer's disk diagnostic software - DOS version from a bootable CD.....

    Disk Diagnostic Software ....

    ExcelStore

    Hitachi/IBM

    Samsung

    Seagate, Maxtor, Quantum

    Western Digital

    Although I have not had occasion to use it Driver Verifier may be handy in tracking down the recalcitrant driver, if indeed that is the cause of the issue ....

    Using Driver Verifier to identify issues with Windows drivers for advanced users
     
    PeteC,
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  8. 2010/08/20
    Capt Ron

    Capt Ron Well-Known Member Thread Starter

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    Capt Ron,
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  9. 2010/08/20
    PeteC

    PeteC SuperGeek Staff

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    What about the health of the drive?

    Are you in a position to invoke Recovery on this computer? - it may be the easiest solution.
     
    PeteC,
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  10. 2010/08/20
    Capt Ron

    Capt Ron Well-Known Member Thread Starter

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    Invoke recovery?
    Boot from CD "R" and all of that?
     
    Capt Ron,
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  11. 2010/08/20
    Capt Ron

    Capt Ron Well-Known Member Thread Starter

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    OH BTW
    CHKDSK sat at 2% for hrs. Figured it locked up and got out.


    Ok Just figured out that I have the wrong OS disk. I couldn't find the SP3 disk that came with this machine so I grabbed a SP2 disk from an older machine. That explains why it didn't seem to do anything. DOH!!!
     
    Last edited: 2010/08/20
    Capt Ron,
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  12. 2010/08/20
    PeteC

    PeteC SuperGeek Staff

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    Have you run the disk diagnostic software I posted?

    Invoke Recovery - use the Recovery CD or as it's a Dell who, as I understand, provide a full install disk - a repair install.
     
    PeteC,
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  13. 2010/08/20
    Capt Ron

    Capt Ron Well-Known Member Thread Starter

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    I ran the verifier.....didn't seem to do much.
    Haven't ran the disk diagnostics yet. I guess I can download them to a flash drive and move it to the sick machine?
     
    Capt Ron,
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  14. 2010/08/21
    PeteC

    PeteC SuperGeek Staff

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    As I posted earlier ....
    You will need to download the DOS version and create a boot CD as indicated on the download page and then boot the sick computer from it. The Windows version, which runs from within Windows is of no use if the computer will not boot into Windows.
     
    PeteC,
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  15. 2010/08/21
    Capt Ron

    Capt Ron Well-Known Member Thread Starter

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    Well as it turns out this drive is a toshiba MK1665GSX. From what I've read toshiba doesn't provide a diagnostic tool for the drive. :confused:
    It will boot from "safe mode" though.
     
    Capt Ron,
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  16. 2010/08/21
    PeteC

    PeteC SuperGeek Staff

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    Yes, Toshiba are the only manufacturer not to supply disk diagnostic software :(
    Chkdsk can be run from a command prompt in Safe Mode - there is no need to run it from the Recovery Console, which is what I assume you did?

    The fact that it boots into Safe Mode implies, but does not guarantee, that the drive is likely to be OK.

    Have you tried a System Restore? .....

    How to start the System Restore tool by using the safe mode option with the Command prompt in Windows XP
     
    PeteC,
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  17. 2010/08/21
    Arie

    Arie Administrator Administrator Staff

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    You shouldn't believe all you read :)

    Hard Drives - Software Utilities

    It also looks like Toshiba uses re-branded Fujitsu drives, so you could try their utilities too.
     
    Arie,
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  18. 2010/08/21
    Capt Ron

    Capt Ron Well-Known Member Thread Starter

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    New development....I found the OS disk for this machine. It was placed in the box that my Quickbooks came in. DOH!!!
    Now I'm confused. When I try to run the recovery console I enter "R' then choose "1" it then finishes at a command prompt.
    I've done this before but I thought those steps initiated more actions?
    Am I having a brain dead moment here?
    I know there are multiple commands at that prompt, just don't know which to choose......if that's my next step????
     
    Capt Ron,
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  19. 2010/08/21
    PeteC

    PeteC SuperGeek Staff

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    Correct - type in the command you want .....

    Description of the Windows XP Recovery Console for advanced users

    As the machine boots into Safe Mode the only command which may be of use, IMO, is chkdsk. I would try it again even though it froze last time around which is worrying, but first try the disk diagnostic software which Arie has poined out is available for Toshiba drives.

    As I think I posted earlier the Dell CD is a full copy - you should be able to make a repair install of Windows, which would be my next move. If that fails reformat.
     
    PeteC,
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  20. 2010/08/21
    Capt Ron

    Capt Ron Well-Known Member Thread Starter

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    ok from the recovery console I ran chkdsk and it finished rapidly but said the volume appears to be in good condition and was not checked.
    I forgot to mention but it did this before. I used the /p to run anyway and that's when it got to 2% and never seemed to go forward.
    Before Pete's last posting I ran chkdsk again and used the /r switch. It's been about 30 min.s and is currently at 2% again.
    It did make it to 10% when I tried to run it from the "Safe Mode" command prompt.
    I guess I'll give it a few hrs to run???
     
    Capt Ron,
    #19
  21. 2010/08/21
    PeteC

    PeteC SuperGeek Staff

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    As long as the hard drive is showing activity let it run, but I would still try the diagnostic software.
     
    PeteC,
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