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Can't get past welcome screen

Discussion in 'Windows XP' started by pjmart, 2010/01/19.

  1. 2010/01/19
    pjmart

    pjmart Inactive Thread Starter

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    My son got a message about a virus but before he could do anything the computer froze him out. Now we can't get past the welcome screen and his username. When we try is just throws us back out to the welcome screen. Don't know how to get any further to try safemode or anything else. Help!
     
  2. 2010/01/19
    Evan Omo

    Evan Omo Computer Support Technician Staff

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