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Old 17th October 2009   #1
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Computer reboots repeatedly just before welcome screen


My computer keeps rebooting each time I start it up in Normal Mode right after the XP loading screen just before the welcome screen should appear. I can successfully boot into Safe Mode. I tired disabling the automatic restart on system failure and it just hangs with a black screen at the same point.

What can I do to get back into Normal mode.

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Old 17th October 2009   #2
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Hi cbmaster. Have you tried pressing F8 on startup and selecting Last Known Good Configuration? Do you have a Windows XP CD that you can boot from in order to repair your system?

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Old 17th October 2009   #3
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Yes, I have tried the Last Known Good Configuration without success. I do have a CD which I can boot from ... Actually I have 2 but the first one wouldn't show a repair option when I get to that screen but the second one allows it. The only problem with this CD is that when I try to do a repair it seems to have a problem with the files being copied near the end, I suspect due to a fault in the CD but yet when I tried previously to do a clean install it would copy the files perfectly so I not sure what the problem is.

I await further word.

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Old 17th October 2009   #4
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Follow these instructions below:

1. Since you tried Safe Mode and Last Known Good Configuration without success then boot from a Windows XP CD. 2. When you boot from the CD do you see an option that says Press R to boot into the recovery console? If you see that option press R.
3. Once you boot into the recovery console it will ask you which Windows installation you wish to log into.
4. Press 1 and hit enter.
5. Next type the administrator password. If you don't have a password then leave it blank otherwise type it in and hit enter.
6. Next type the following commands and hit enter after each one.

fixboot
fixmbr
chkdsk /r


You may be asked to confirm an action after typing in the commands. Type Y to confirm the action if you are asked. After check disk has finished checking your harddrive type exit to quit setup. Hopefully the computer will now boot.
7. If the system still doesn't boot then power off the machine, open the case up and take out the harddrive. If you have another computer hook up the harddrive as a slave drive where you can copy all the important data off the slaved drive onto another harddrive.
8. If you would rather not hook up the harddrive as a slave drive then try Performing a Repair Installation of Windows XP.

Let me know if you can get the computer to boot after performing the above steps.

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Old 18th October 2009   #5
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So far I have performed the commands given, rebooted but I am still unable to get into windows Normal Mode. Do you think I could be infected with some sort of Malware or Virus? I can't think of what else could be causing me not to able to boot windows normally.
I am willing to attempt the repair and see what happens but i await your response.

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Old 18th October 2009   #6
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I tried the repair and now it keeps hanging and/or rebooting during the installation so it seems worse now cause I can't do anything including get into safe mode.

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Old 18th October 2009   #7
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Oh boy. Well it looks like your system is having major issues. Try unplugging all other external hardware devices like printers, external harddrives etc, and see if the repair install will finish. Are you using a labtop or a desktop pc?

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Old 18th October 2009   #8
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I'm using a desktop and I have already unplugged all devices that were unnecesssary.
At present setup is copying the files and after it is finished I get the message "setup cannot set the required Windows XP configuration information. This indicates an internal setup error. Contact your system administrator."

This is really frustrating but I believe that Seven Transformation Pack did this to my computer because if started behaving funny and when I did a virus check it cleaned/quarantined files belonging to this pack and I couldn't get it uninstalled and I believe that could be the culprit but I am still at a lost as to how to solve this problem.

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Old 18th October 2009   #9
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Old 18th October 2009   #10
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I am stuck

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Old 18th October 2009   #11
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No your not. Do you have any internal devices that you don't need such as extra expansion cards? Are you using the latest version of your BIOS? Have you installed any newly added hardware recently? If you still cannot complete the repair install can you hook up your harddrive as a slave drive to another computer and save all your important data from that harddrive?

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Old 18th October 2009   #12
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I have basically backed up all that I need already on to this laptop I am presently using. I was honestly hoping that I wouldn't have to lose the information on the drive and have to install all my programs etc but if that is the only way then I guess I have no other choice.

I am not sure about the BIOS version etc. I mean everthing was working very well before I installed Seven Transformation Pack and then encountered trouble.
I don't have anything extra hooked up to the system at present.

The latest is that I have been getting the error DRIVER_IRQL_NOT_LESS_OR_EQUAL at 34 mins left in the repair/upgrade installation or the computer reboots.

I await your response


Last edited by cbmaster; 18th October 2009 at 07:39.
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Old 19th October 2009   #13
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Old 19th October 2009   #14
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I have been using the Shift-F10 feature to bring up the setupapi.log and deleting the .inf files that are creating the errors and restarting accordingly. I have not been able for the most part to get the regional settings etc but then I sometimes get the i8042prt.sys stop error which I don't know how to solve. If and when I get pass that one it stops anywhere in the regional settings where I have to type but that error as far as I can see points to any particular .inf file in the log so that one has me beaten.
That's the latest, I am ploughing on without success. I must also add that this is very frustrating, I've been at this for a number of days now.
P.S. I am not sure if I should delete the machine.inf since that one came up as culprit as well.

I await your response.

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Old 19th October 2009   #15
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The i8042prt.sys is part of your keyboard and PS/2 mouse port driver. It seems like you might have some hardware component that may have failed. Have you tried using a different keyboard or mouse? Do you still get the same stop error after changing those components?

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