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I had the PCL6 driver installed for my HP CP4005n color network printer. I needed to install the older PCL5 driver for the extra trays I installed to work properly (apparently there is a glitch in the 6). I installed this with no error on 30 other computers on the network.
However, on one computer funning XP, I am getting an error after the installer detects the printer and installs the driver: "Operation could no be completed. The specified port is unknown."
I have tried to uninstall the old driver and reboot to no avail. It will not install manually because it will not find the printer nor accept the IP address of the printer.
Here is the error log:
7/8/2009 14:38:33 Starting HP Driver Installation Utility.
7/8/2009 14:38:33 HP Driver Installation Utility version: 2.0.2.10
7/8/2009 14:38:33 Command Line Arguments:-path "c:\HP_CLJ_CP4005_32bit_2000_XP_S2003_PCL5_HPDIU" /showext /nolic
7/8/2009 14:38:33 Loading settings file: hpdiu.settings from c:\HP_CLJ_CP4005_32bit_2000_XP_S2003_PCL5_HPDIU\hpdiu.settings
7/8/2009 14:38:33 ----------------------------------------
7/8/2009 14:38:33 Driver Location (<drivers_path>): driver
7/8/2009 14:38:33 Driver INF Filename (<driver_inf_file>): hpc4005b.inf
7/8/2009 14:38:33 WARNING: Unable to get Driver Type (<driver_type>) from settings file. Using default type Printer.
7/8/2009 14:38:33 Driver Config Filename (<driver_config_file>): hpcp4005.cf_
7/8/2009 14:38:33 Converged IO Path (<dot4_path>): driver
7/8/2009 14:38:33 Converged IO Inf (<dot4_inf>): hpzius13.inf
7/8/2009 14:38:33 Converged IO Inf (<dot4_inf>): hpzid413.inf
7/8/2009 14:38:33 Converged IO Inf (<dot4_inf>): hpzipa13.inf
7/8/2009 14:38:33 Converged IO Inf (<dot4_inf>): hpzipr13.inf
7/8/2009 14:38:33 Converged IO Inf (<dot4_inf>): hpzist13.inf
7/8/2009 14:38:33 HP Standard Port Monitor path (<port_monitor_path>): PortMonitor\i386
7/8/2009 14:38:33 HP Standard Port Monitor msi name (<port_monitor_msi_name>): HPTcpMon.msi
7/8/2009 14:38:33 Device Model Name (<device_model_name>): HP Color LaserJet CP4005
7/8/2009 14:38:33 Driver Model Name (<driver_model_name>): HP Color LaserJet CP4005 PCL 5
7/8/2009 14:38:33 Device Vid Pid (<vid_pid>): vid_03f0&PID_7b17
7/8/2009 14:38:33 INFO: Unable to get Next Steps Application (<next_steps_application>) from settings file.
7/8/2009 14:38:33 INFO: Unable to get NextSteps Command Line Arguments (<next_steps_cmdline>) from settings file.
7/8/2009 14:38:33 INFO : Unable to retrieve display name (<display_name>) from settings file.
7/8/2009 14:38:33 Display Name (<display_name>): HP Color LaserJet CP4005 PCL 5
7/8/2009 14:38:33 ----------------------------------------
7/8/2009 14:38:33 Driver to be Installed Version Timestamp : 02/24/2007
7/8/2009 14:38:33 Driver to be Installed Version : 61.071.661.41
7/8/2009 14:38:33 Drivers for this Printer is Present Already.
7/8/2009 14:38:33 Drivers for this Printer is Identical to one already Installed.
7/8/2009 14:38:33 Loading silent install configuration file: hpdiu.config from c:\HP_CLJ_CP4005_32bit_2000_XP_S2003_PCL5_HPDIU\hpdiu.config
7/8/2009 14:38:33 XML Parsing error : XML Parsing error inside file 'c:\HP_CLJ_CP4005_32bit_2000_XP_S2003_PCL5_HPDIU\hpdiu.config'.
Error: File not found
At line 0, column 0.
7/8/2009 14:38:33 INFO: Missing or Incorrect silent install config file. Proceed with regular install.
7/8/2009 14:39:27 HPDIUNetwork Command Line Arguments: -x 152 -y 122 -s hpdiu.settings -lang ENWW -title "HP Color LaserJet CP4005 PCL 5" "" -modelname "HP Color LaserJet CP4005"
7/8/2009 14:39:27 Network Discovery of HP Color LaserJet CP4005 device model
7/8/2009 14:39:33 Number Of Discovered HP Color LaserJet CP4005 Devices: 1
7/8/2009 14:39:33 Device 0: 192.168.1.50 : 0017088A3E3B : NPI8A3E3B
7/8/2009 14:39:33 Device 0: HP Color LaserJet CP40057/8/2009 14:39:35 Creating Data File : C:\DOCUME~1\tomw\LOCALS~1\Temp\hpdiu2\HPDIU\hpdiu.data
7/8/2009 14:39:38 Installing HP TCP/IP Port Monitor....Failed. Error Code:1603
7/8/2009 14:39:39 Installation of Drivers Started.
7/8/2009 14:39:39 PrintUI Command Line: /if /b "" /f "c:\HP_CLJ~2\driver\hpc4005b.inf" /m "HP Color LaserJet CP4005 PCL 5" /r ""
7/8/2009 14:54:25 ERROR: PrintUI Command /if /b "" /f "c:\HP_CLJ~2\driver\hpc4005b.inf" /m "HP Color LaserJet CP4005 PCL 5" /r "" Failed.
What should I try next?
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have you check the device manager for any problems? IRQ conflicts or what... or any software installed on that pc that is messing up with your installation..
