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Old 5th December 2008   #1
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Windows Installer keeps popping up


Running XP Media Center Edition, SP3. Following some unknown activity by my son, the machine now gets a popup window of "Windows Installer/ Preparing to install..." very often, as much as several times per minute. If you cancel the popup, it just pops up again. It normally does not name any particular program, but on occasion it refers to the Roxio Media Player.

1. In the Add/Remove Programs list, there is nothing Roxio.
2. I have run Spysweeper and PCcillin antivirus regularly with no improvement.

I have run Microsoft's Windows Installer Cleanup Utility but it will not run properly, saying that another installation is currently in progress.

Help-any ideas? thanks/ Greg.

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Old 8th December 2008   #2
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Did you reboot the computer before running the cleanup utility?

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Old 8th December 2008   #3
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No Arie, I did not try rebooting before running the Cleanup Utility. Good idea.

However, I eventually looked in Task Manager, found MSI.EXE running, killed it, and THEN I was able to run the Cleanup Utility correctly.

We are watching the machine to see if this has corrected the problem. Will post again tomorrow with my progress.... Greg.

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Old 9th December 2008   #4
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Originally Posted by Greg Golden View Post
However, I eventually looked in Task Manager, found MSI.EXE running, killed it, and THEN I was able to run the Cleanup Utility correctly.
Yup, that would also have done it

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Old 9th December 2008   #5
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Now, my research shows msi.exe to be a trojan that captures just online banking passwords and information.

Just as far as crisis management goes... Would it be better to (a) change your passwords on a clean computer first, and then purge the virus, or (b) purge the virus and change your passwords once your computer is clean?

I mean, theoretically, the damage is already done. What would be an appropriate way to "triage" this kind of infection, when you're out in the field and encounter something like that?

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Old 10th December 2008   #6
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My original problem has been solved. It's been over 24 hours since I ran the Microsoft Installer Cleanup Utility, and the annoying popup has not returned.

As far as dealing with viruses and trojans, I have been running Trend Micro PC-Cillin continuously and I can only hope it has dealt with such problems internally. I have seen no other evidence of virus activity on that machine.... Greg.

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Old 10th December 2008   #7
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After more than 24 hours, the problem has not recurred, so I believe the MSICUU2.EXE (Microsoft Installer Cleanup Utility) has corrected the problem.

As far as viruses and trojans, I use Trend Micro PC_Cillin continuously and I can only hope it has done its job. I've seen no other evidence of virus activity on that machine... Greg.

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Old 11th December 2008   #8
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Well now it's back. The installer window keeps popping up with the title "Roxio Media Manager," looking for a CD to complete an installation.

There is a process running on this machine called MSIEXEC.EXE (not MSI.exe as I said earlier). There are two instances of it, one under my username and the other under the name "SYSTEM." What prompts MSIEXEC to run? Why can I not stop the process? It keeps restarting itself and I wonder if it is related to the popup message? TIA. Greg.

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Old 11th December 2008   #9
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msiexec.exe belongs to the Windows Installer Component and is used to install new programs that use Windows Installer package files (MSI).

I would check Add/Remove Programs & remove anything related to Roxio if I were you...

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Old 11th December 2008   #10
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Arie... in an earlier post, he said he found "MSI.EXE" and not "MISEXEC.EXE" in task manager. Same thing, different name?

Just asking... Like I said, my research turned up something different.

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Old 11th December 2008   #11
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I'm seeing a lot of google references tying this into an incomplete or botched "blackberry desktop" install. For example:
Quote:
Have you got Blackberry Desktop Manager installed? If yes, it is likely you have also installed Roxio Media Manager. You can cure the issue by pointing the MSI installer to the folder location of installer files for Blackberry desktop Manager (with media manager). Once it is repaired you can uninstall and install a version without Media Manage
See:
http://www.google.com/search?q=%22Ro...ient=firefox-a

Could this be a possibility? Do you have a blackberry or was your son trying to connect and install such? Roxio software might be part of another software you picked up and is installing itself as part of the License agreement.


Last edited by goddez1; 11th December 2008 at 18:41.
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Old 11th December 2008   #12
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Arie- there are no Roxio items in the Add/Remove Programs list.

Ann- I think you are on target. My wife does have a Blackberry with Blackberry software installed but never used. I suspect the Roxio component came with the Blackberry. I will try to uninstall all the Blackberry components and see if the Roxio installer goes away. Thanks, Greg.

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Old 12th December 2008   #13
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Originally Posted by CUISTech View Post
Arie... in an earlier post, he said he found "MSI.EXE" and not "MISEXEC.EXE" in task manager. Same thing, different name? .
Well, he said
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There is a process running on this machine called MSIEXEC.EXE (not MSI.exe as I said earlier).
So I thought that maybe he meant that the earlier mention of MSI.exe was a mistake.

If it wasn't, I agree, I would do a malware scan.

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Old 12th December 2008   #14
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Missed that. My bad. >_< I fail at proofreading.

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Old 12th December 2008   #15
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Right, I never really saw MSI.EXE running. I saw MSIEXEC.EXE only.... Greg.

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