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I thought I'd fixed this problem but apparently I have not.
Computer was a little iffy, so I ran all my usual cleaners: ATF-Cleaner and CCleaner. Then I ran SpyBot. Then I ran Abexo. I shouldn't have...
Now, it won't access the internet. It is excruciatingly slow and now nothing is loading in the bottom task bar (by the clock).
I've tried reversing the Abexo but the computer still doesn't run. There is an HP Photosmart Error from updated software that HP customer support had me install when I thought the issue was with my Photosmart 3310 (DON'T get me started on that, please...). It's (suppossedly) been removed as it didn't run the printer but yet this one thing keeps trying to load... the pop-up info:
"HP Photosmart Premier - Error
The program has encountered an unexpected error.:
Method not found: Void HP.CUE.Gallery.Thumbnails.GenerateThumbnail.InitDB()."
I've tried to re-install Zone Alarm but it can't. I'm back to something wrong with "True Vector".... ? I'm going to delete AGAIN my HP Photosmart 3310 in an attempt to get past this problem... NO LUCK. I'm getting this installer pop-up:
"Setup is unable to log into the TrueVector service. Install cannot continue withouit logging into the TrueVector service.
Please use the service manager to shut down the TrueVector service and then restart the installer program."
Questions:
1 - Is this a continuation of the ZoneAlarm issues with XP?
2 - I'm getting nagged to death on multiple computers to update ZoneAlarm - even though I've already done this. Is anyone else having this issue?
3 - IF I'm going to continue to have issues between this one computer and ZoneAlarm, what are my options?
Intel Pentium D 3.2GHz, 2 Gig RAM, NVIDIA GeForce 6200 TurboCashe
Windows Media Center Edition
Internet Explorer 7.0.5730.11
System Info claims: XP Professional, 5.1.2600 SP 2 Build 2600
I'm totally frustrated at this point. What do I do?
Last edited by deck; 27th July 2008 at 03:43.
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I'll try that... IF I can ever get the computer working.
When I run System Restore it fails. When I tried to run SRDiag.exe it isn't available. Therefore, the computer still won't work.
When I run msconfig, under "Services" I get the following with a "Start Pending" Status:
DHCP Client
Net Driver HPZ12
System Event Notification
WebClient
I Googled "HPZ12" and it seems that it is left over from my disaster with HP (mentioned above) when they had me load a different "updated" driver set that doesn't even list my HP printer.......
So I disabled it in System Tools. No luck. However, I also notices that "TrueVector Internet Monitor" reports that it is disabled. So I turned ZoneAlarm Client back on... Still nothing.
In the System Restore FAQ I found the following:
"A required service is not running. Restoring requires System Restore, Windows Management Instrumentation (WMI), and task scheduler to be running concurrently. For step-by-step instructions to verify that these services are active, click on each service or scheduler link."
Well...... WMI is ALSO not running.
So... do I uninstall ZoneAlarm to see if that allows the non-running programs to run and I can gain access to the internet (so I can get a different firewall)...
OR
Is there something else I should do to get TrueVector (which appears to be ZoneAlarms monitor service) and WMI running?
I tried Comodo Firewall myself, and would recommend it over the free version of ZoneAlarm, perhaps even over ZoneAlarm V6 (but probably not), but certainly not over ZoneAlarm V7.
Do not try to uninstall ZA, rather, reinstall it and choose the clean install option. You will loose your settings, but they can easily be recreated in the learning mode.
This is usually the better apprach for any corrrupted system; to reinstall rather than uninstall. The uninstall process almost always fails for any product if the install is corrupt. Better to get it installed correctly. Then, if you choose to, you can effectively uninstall it.
Again, be more discriminating in which cleaner software you use.
Last edited by AKAJohnDoe; 27th July 2008 at 17:33.
I believe that you potentially have a bigger problem than the ZA TrueVector service; however, you can usually brute force ZA away.
You might be able to simply stop the service in SERVICES, but if that does not work, try this:
Uninstall ZA via the Add/Remove Programs
Reboot
Delete
C:\Program files\Zone Labs
C:\Windows\Internet Logs
C:\Windows\System\ZoneLabs
Reboot
Reinstall ZA Clean
Another thought: Don't forget about Safe Mode. You can navigate, even in a DOS prompt, and delete directories and their contents in Safe Mode. No program will start if the executables are missing.
Last edited by AKAJohnDoe; 27th July 2008 at 19:16.
Deleted the files (you did mean C:\Windows\System32\ZoneLabs, right?) but STILL nothing.
Now what? Should I try to delete Microsoft Update KB951748? At this point it's the only thing I can think of...... (that's the one that causes all the initial ZoneAlarm problems)
Did you get the update from ZoneAlarm that fixed the bug in ZA in XP that was uncovered by the DNS patch Microsoft put out? It was an updated version of ZA for XP, not just a patch.
Myself, I would get ZA out of the picture, ensure there were not other problems not caused by ZA (that might neccessitate a reinstall of the OS), then reboot, then install the updated ZA that works with the DNS patch.
OK you have apparently done some extensive damage to the registry.
Here is what you need to do first. This should get you back on the Internet if not the second step should finish it.
Drag mouse with left button down the lines below across then paste each line below 1 at a time to an open CMD prompt and hit enter, ignore any errors for now.
----------------------------------------------------------------------
netsh interface ip delete arpcache
ipconfig /flushdns
ipconfig /release *
ipconfig /renew *
ipconfig /registerdns
nbtstat -RR
netsh winsock show catalog >"%USERPROFILE%"\Desktop\lsp.txt
netsh winsock reset catalog
netsh winsock show catalog >>"%USERPROFILE%"\Desktop\lsp.txt
netsh int ip reset >"%USERPROFILE%"\Desktop\tcpreset.txt
Reboot see new icons on desktop, paste contents of lsp and tcp.txt back to thread.
Check all boxes on the screen (clear any restrictions if it shows any)
Then click GO!
When the entire page is finished click the HammerHead at bottom to go to the second DAF page.
Here 1 at a time do the below
Reinstall BITS
Reinstall Windows Firewall
Reinstall WMI/WBEM
Repair Permissions
Reset networking
Watch for any File not found or other errors and make note as this may lead to the fix!
Reboot retest!
From there things should be mostly back normal, we need to finish cleaning up ZA!
Apparently my problems from about a month ago were more serious than we thought!
FIRST a question: I have started preparing to repair the operating system - as per the instuctions from Microsoft. I've deleted Internet Explorer 7 and tried to delete duimode.txt except it didn't exist. Currently copying files to another folder - just in case the original folder(s) disapear.
So do I continue to do what I'm doing? Do I abort that and do what you suggest? Do I have a choice?????
Oh, and I've been looking.... and either no CD came with this computer or it's been misplaced. Suggestions?
<sigh>
