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Cdrom won't accept cd's, anymore.

Discussion in 'Windows XP' started by Pepse, 2008/07/02.

  1. 2008/07/02
    Pepse

    Pepse Well-Known Member Thread Starter

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    This problem is on an HP 335w desktop. It is my sister's computer. She was having problems with her HP Photosmart printer software and she mentioned that she had other HP printer software from older printers in her computer still. So, I told her to go to ADD/REMOVE and remove the other software. She did and now when she puts in a CD it rejects it almost immediately. Any CD, not just HP software CD's.

    Any ideas?

    Later. Pepse.
     
  2. 2008/07/02
    PeteC

    PeteC SuperGeek Staff

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    Have you tried the standard troubleshooting 'remedy' of removing the drive in Device Manager and rebooting?

    The problem may be completely coincidental.
     

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  4. 2008/07/02
    Ranger SVO

    Ranger SVO Inactive

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    I have that exact same model, with the exact same problem here at work. The problem started a year ago and I believe its the drive.

    A couple of weeks ago I restored it using the recovery partition (reason not related to the drive) and the drive problem still exists.

    I'm gonna assume its a drive problem. I would look into it more except here at work I only need internet access.
     
  5. 2008/07/03
    Pepse

    Pepse Well-Known Member Thread Starter

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    If I unnerstand this right I tell her to get a new CDRW? OR, go back to the last known restore point an see if it works?

    Pepse.
     
  6. 2008/07/03
    PeteC

    PeteC SuperGeek Staff

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    Three things to try in the order below ....

    Remove the drive through Device Manager - reboot - test

    System Restore to a point before the problem occurred - from Ranger's post that is unlikely to resolve anything, but worth a try - test

    Replace the drive.
     
  7. 2008/07/03
    mattman

    mattman Inactive Alumni

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    Or test the drive in another computer?
     

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