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Multiple errors with booting/closing apps

Discussion in 'Windows XP' started by ChrisDigby, 2007/12/15.

  1. 2007/12/15
    ChrisDigby

    ChrisDigby Inactive Thread Starter

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    I've got a new PC recently, pretty decent specs. I would check them, but for the moment, I can't, as I have no access to the paperwork and the system refuses to boot for the most part.
    I have no idea what the problem is, but it usually begins to refuse to boot after closing a full screen application (after which it will freeze, and I will have to restart. When restarting, it will occasionally ask me whether I want to run in safe mode, regular, or with previous working settings. I've chosen all three at points.
    When booting in safe, it will give a run down of the various .sys driver files loading, but will freeze at TDI.SYS, and will stay like that until I manually power down.
    In normal and prev., it will carry on loading at the Windows XP blue scrolling bar bit forever, up to about 8 hours before I've decided to shut it down.

    I'll browse around for more system information, but until then, help would be appreciated.
     
  2. 2007/12/15
    mailman Lifetime Subscription

    mailman Geek Member

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    Hi, ChrisDigby. Welcome to Windows BBS! :)
    After you manage to successfully boot into Windows, perhaps Event Viewer will provide clues.

    Instructions About How to Access and Use "Event Viewer ":

    • Click Start.
    • Right-click My Computer.
    • Select "Manage" to open the "Computer Management" window.
      (Event Viewer will be displayed under the "System Tools" directory item.)
    • Expand "Event Viewer" and then select "Application ", "Security ", and "System" to view the logs.
    • Look for "error" events that occurred around the time your problem occurred. These events will be displayed as icons with either a white X on red background or a black exclamation point on yellow background. In the security section of Event Viewer, events of possible concern are ones that display a padlock icon instead of a key icon.
    • Double-click on an individual event to open the "Event Properties" window which shows details about the event.
      • You can use the up/down arrow buttons in the "Event Properties" window to move your focus to other events in the list.
      • Use the button below the up/down arrows to copy the details for an event to your clipboard for pasting elsewhere.
      • Click on the "http://go.microsoft.com/fwlink/events.asp" link in the "Event Properties" window to view more information from Microsoft about the event.

    Alternatively, Event Viewer may be accessed as follows.
    • Click Start > Run...
    • Type [FONT= "Courier New"][SIZE= "3"]eventvwr.msc[/SIZE][/FONT] in the "Open:" field.
    • Click the OK button.
     

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  4. 2007/12/15
    PeteC

    PeteC SuperGeek Staff

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    Chris ....
    Presumably it is still under warranty? I would seriously consider returning it for attention. This may be due to a hardware problem - we can suggest certain courses of action, some of which will involve opening the case and removing hardware components which may void your warranty - check.

    In the meantime .....

    I guess you are unlikely to have a retail XP CD? If you have, fine - if you can borrow one, equally fine.

    Boot from the CD to the Recovery Console and run chkdsk /r

    Check out the hard drive - when you find your specs - using the drive manufacturer's diagnostic software ..... Although .....
    download and run (from CD or floppy on boot) Windows Memory Diagnostic Tool or Memtest - use the extended tests to stress the RAM, bearing in mind the rider above.
     

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