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Old 23rd October 2007   #1
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Question

Event Viewer Warning: MsiInstaller


I keep getting the following warning messages in my Event Viewer. What do they mean and how should I address them? They appear about each 20 minutes - too many to count every day!


Event Type: Warning
Event Source: MsiInstaller
Event Category: None
Event ID: 1001
Date: 10/22/2007
Time: 7:24:41 PM
User: NANCY\nverber
Computer: NANCY
Description:
Detection of product '{CD1CD48D-7B18-4254-B43D-AEAB704AB063}', feature 'MailBox' failed during request for component '{D63F75DD-A0BA-4F10-8EFB-90CE24836B4C}'

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


Event Type: Warning
Event Source: MsiInstaller
Event Category: None
Event ID: 1004
Date: 10/22/2007
Time: 7:24:41 PM
User: NANCY\nverber
Computer: NANCY
Description:
Detection of product '{CD1CD48D-7B18-4254-B43D-AEAB704AB063}', feature 'MailBox', component '{5CC2D105-DDDD-4EC4-8B74-750194E57B99}' failed. The resource 'HKEY_CURRENT_USER\Software\InstallShield\UpdateService\' does not exist.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Event Type: Warning
Event Source: MsiInstaller
Event Category: None
Event ID: 1004
Date: 10/22/2007
Time: 7:24:39 PM
User: NANCY\nverber
Computer: NANCY
Description:
Detection of product '{CD1CD48D-7B18-4254-B43D-AEAB704AB063}', feature 'MailBox', component '{5CC2D105-DDDD-4EC4-8B74-750194E57B99}' failed. The resource 'HKEY_CURRENT_USER\Software\InstallShield\UpdateService\' does not exist.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

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Old 23rd October 2007   #2
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Welcome to WindowsBBS Old Goat

That error is associated with Earthlink TotalAccess. Are you using Earthlink or did you recently uninstall it?

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Old 23rd October 2007   #3
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Thanks for the reply.

This is my first experience with WindowsBBS.com and I really didn't know what to expect. Yes, yesterday I uninstalled and then reinstalled Earthlink Total Access at the direction of one of their technical assistants. The Total Access system had evidently become corrupted and was kicking me off their system at inconvenient moments. So, what can I do to fix the problem that I'm having? My guess is that another uninstall and a reinstall would have the same result.

Any suggestions would be greatly appreciated. In reading web posts elsewhere, it looks like I might have to do something to change the registry - a little scary!

Old Goat


Last edited by Old Goat; 23rd October 2007 at 04:10.
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Old 23rd October 2007   #4
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Earthlink has a tutorial written up just for this problem, and yes, there is some registry editing involved. If you're not up to editing the registry, I can write a reg file for you to automate the process.

http://kb.earthlink.net/case.asp?article=25368

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Old 23rd October 2007   #5
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Smile

Thanks, Dave!

I think I'll let Earthlink take care of this one. The previous uninstall/reinstall was handled by them with remote access to my computer but we lost the phone connection before finalizing so maybe that has something to do with the current problem.

The Earthlink tutorial looks straightforward so I'll try it first.

Again, thanks for your help.

Old Goat

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