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Old 9th January 2007   #1
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PowerDesk Pro 6 malfunctions intermittenly


I have xp home edition sp2 and powerdesk pro 6 installed
when I first boot up powerdesk works fine and I can access it and my documents with no problems.
after being on the internet and back to desktop 15 minutes later I can
no longer access it. I can then restart my computer, after which power desk can be accessed and works fine. some time later it no longer can be accessed.
I have tried turning off my firewall, and anti virus to no avail
Any one out there that has power desk and knows about this problem please reply
I have removed and reinstalled per tech support instruction and they are unable to offer a solution. I have also replaced my mouse.
This one is a beaut!!

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Old 9th January 2007   #2
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Do you have The Patch installed?

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Old 10th January 2007   #3
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PowerDesk Pro malfunctions


I received info from tech support but they didn't list the name/number if it was a patch. I have just emailed them and requested info on patch 7.0.4.3 which I found as a result of your question. I did not find a download for it. Do you know of one? Thnaks for your input

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Old 10th January 2007   #4
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Old 10th January 2007   #5
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Power Desk Pro 6 malfunctions


Get message that it won't install PDP6042e.exe when I have downloaded and tried to install. I have PDP 6.0.4.2

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Old 10th January 2007   #6
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I guess they are hangin' you out to dry. That's not a very good example for something that professes to be an improvement. ;( I haven't used PD since ver. 4 so can't help you much.

I would suggest that you run EVENTVWR.MSC and see if you can connect an error listed there with this malady.

Good luck with your quest.

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Old 10th January 2007   #7
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PowerDesk Pro malfunctions


Just got an answer from tech support and they report the download you supplied is for System Suite not for PowerDesk

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Old 10th January 2007   #8
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Try booting to safemode with networking and browse the net from there for a bit. Then see if PD acts the same way. If not, it would indicate a conflict with some kind of software you have installed. You could then use Msconfig to try to track it down.

I don't know what else to say. I've used PowerDesk 6 for a long time without any problems at all.

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Old 10th January 2007   #9
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One more thought. Does this only happen when you use IE? If so, you could try running it without add-ons and see if this problem occurs. To do this, right click on the IE icon on the desktop and select start without add-ons.

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Old 10th January 2007   #10
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Power Desk alternative...


hawkeye,

I used PD (ver 4 & 5) for a couple of years, then switched to DirectoryOpus 8 and never looked back. If you don't get any satisfaction from PD support, maybe you want to take a look at DOpus. Info can be found HERE. There is a fully functional 60 day trial available HERE.
These guys (GP Software) do a very good job and the few times I've had to contact support (lost license, questions, etc) have been outstanding. Good luck.

B

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Old 10th January 2007   #11
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PowerDesk malrunctions


I have spent the afternoon going baackwords, fortunately I could look at system restore and see the major security changes I made in the past week and there were several. Now I have reversed the changes and so far it is working. Your suggestions of the safe mode and IE add ons will be tried next if what I have done doesn't resolve the problem. Also thanks for your suggestion about another program.
Some days the bear gets you and somedays you get the bear. I think it is now my turn.
I am reversing changes to my firewall uninstall of counterspy and windodws defender and it seems to be working. I was trying to strengthen my virus protection and I may went too far and something is conflicting. I have been at it most of the day and am stopping for now. Tomorrow I have to get a broken tooth extracted so I want to relax before I go through that.

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Old 11th January 2007   #12
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PowerDesk Pro 6


I have found that the problem is related to Internet Explorer 6
I have not been successful at changing various IE6 settings and
eliminating the problem.
Therefore I have chosen to take the following actions hoping to
resolve the problem;
Remove PowerDesk Pro 6 and install version 5 which I have
Install Internet Explorer 7
If this doesn't work I will have to revert to restarting my computer as a
means of reactivating Power Desk when it does quit on me.
I will keep looking for a final solution.
Thanks to those who offered possible solutions.
When I get time, will try safe mode to try to isolate the problem.

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Old 11th January 2007   #13
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I guess I sort of goofed. I was thinking you had IE7. Since you have IE6 the option to start it without add-ons won't be there. Still, my guess is that it's an add-on of some type causing the problem. I could be way off base here but I used IE6 for years with PowerDesk 6 and have never had a problem. This would lead me to believe it's not the browser itself that's causing the problem, but something that IE uses is.

You could try uninstalling any add-ons that you have in add-remove programs. Things like toolbars or the spell check program ieSpell, etc. Have a look and see how many you have. In IE, click tools>internet options. On the general tab click the settings button under temporary internet files and then click the view objects button. My guess is it's one of them that's causing this.

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Old 13th January 2007   #14
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PowerDesk Pro 6 malfunctions


I have remove all currently installed PowerDesk and related data.
Reinstalled PowerDesk6 Pro with a fix supplied by tech support.
I can now access and use it with the following pecularity,
At startup and closing it will flash a black screen for a couple of
seconds. This never happened before.
I have been unable to find an adjustment to overcome this and
Tech Support has no fix.
To their credit, Tech Support has been very cooperative and made a good effort to resolve my problems. All this done via email, they have a pretty good system and respont quickly.

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Old 14th January 2007   #15
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PowerDesk Pro 6 Malfunctions - SOLVED!


I installed PowerDesk Pro 5 in C:\
and left PowerDesk Pro 6 in Program Files\VCom where is was originally installed.
Now I have 2 PowerDisk Pros installed, 6 which is not fixed and PowerDesk 5 which is working perfectly. PS; I removed 6 and 5 would not work!! So I put it back on.
Now ain't that a crazy imaginative fix??http://www.windowsbbs.com/images/smilies/smile.gif

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