Setup was unable to open information file netoc.inf

Seeing I was having troubles with IE, I not only did a registry clean, but I also uninstalled IE through the Windows Add/Remove Windows Components in the Control Panel.

But upon rebooting, after I open the Control Panel, and as soon as I hit the button called "Add/Remove Windows Component ", I get the following error message:

------------------------------
Setup was unable to open information file netoc.inf

Please contact your administrator. This specific error code is 0x2 at line 2088999592
---------------------------------

I've tried google, and all the suggestions don't work. When they give me the "CMD" commands, there is always something wrong with the syntax that is not understood by windows.

If you know how to replace this netoc.inf file with a new one, or repair it, or whatever, please outline in very nice detailed instructions. It would be much appreciated. Thank you.

Lysimachus

 

I've had the same issue

What I tried was run ' %SystemRoot%\Inf\Sysoc.inf ' and remove ' HIDE ' from lines Also tried system restore, but that has not fixed it either
Hope someone can help us

 

Error 2088999592 when trying to install SP update

Thanks trying that now Will keep you posted

 

aargh 2088999592

An internal error has occurred installation did not complete

 

The file can be found several places:

On my machine:

\WINDOWS\$NtServicePackUninstall$\netoc.inf
\WINDOWS\$NtUninstallKB817778$\netoc.inf
\WINDOWS\inf\netoc.inf
\WINDOWS\ServicePackFiles\i386\netoc.inf

First make sure it is not already there, as there may be some other issue.

Look in \WINDOWS\inf\netoc.inf

If no joy, please reinstall IE and see if after a reboot the issue goes away.

 

There is another way around this issue:

Open Windows Explorer and go to Windows/Inf
In the right pane, scroll down to sysoc.inf, double click it. Scroll down to:

[Components]
NtComponents=ntoc.dll,NtOcSetupProc,,4
WBEM=ocgen.dll,OcEntry,wbemoc.inf,hide,7
Display=desk.cpl,DisplayOcSetupProc,,7
Fax=fxsocm.dll,FaxOcmSetupProc,fxsocm.inf,,7
NetOC=netoc.dll,NetOcSetupProc,netoc.inf,,7

Change the bolded line to:

; NetOC=netoc.dll,NetOcSetupProc,netoc.inf,,7


Save the file.

After reinstalling IE (You might as well use IE 7 Final), remove the ";" from the start of the line.

 

Windows Update Feedback 0x2 2088999592

Hello Bill
I found netoc.inf I tried restore hidden updates but I get an error message
This installation does not support your current service pack version
When I try to reload SP2 disk it tells me I do not have SP1 - when I try to load SP1 it tells me I already have SP2

In my emails I find this response from Microsoft Support
'winupsup@microsoft.com
The recipient's mailbox is full and can't accept messages now. Microsoft Exchange will not try to redeliver this message for you. Please try resending this message later, or contact the recipient directly'

Now I'm really confused & frustrated but still convinced I can get this issue sorted out
What more suggestions can you make
Thanks a lot
Ursula

Ursula_J_Pinder@xtra.co.nz
1/15A McIntyre Road
Mangere Bridge
Manukau
AUCKLAND 1701
tel: (649) 634 2579

 

If you edit sysoc.inf, the error will go away. See my second response above.

 

OK This is what I get - copied in below - & I cannot find that line anywhere

; This is the Setup information file to install optional components
; Copyright (c) 1996-1997 Microsoft Corporation

[version]
signature= "$Windows NT$ "
LayoutFile=layout.inf
DriverVer=07/01/2001,5.1.2600.2180

[Optional Components]
NetOC ;Top level option
NetServices
FileAndPrint
SNMP
WBEMSNMP
LPDSVC
SimpTcp
UPNP
BEACON
Iprip
P2P ; Peer-to-Peer

[NetOC]
OptionDesc = %NetOC_DESC%
Tip = %NetOC_TIP%
IconIndex = 22 ; "Communication" icon

[UPNP]
OptionDesc = %UPNP_Desc%
Tip = %UPNP_HELP%
IconIndex = 17 ; Net service
Parent = NetServices
SubCompInf = netupnp.inf

[BEACON]
OptionDesc = %BEACON_Desc%
Tip = %BEACON_HELP%
IconIndex = 17 ; Net service
Parent = NetServices
SubCompInf = netbeac.inf

[NetCM]
OptionDesc = %NetCM_DESC%
Tip = %NetCM_TIP%
IconIndex = 17 ; Net service
Parent = NetOC
Modes = 0 ; Off by default everywhere
SubCompInf = NetCM.inf
Needs = iis_common,iis_www,iis_ftp

[NETMONTOOLS]
OptionDesc = %NETMONTOOLS_Desc%
Tip = %NETMONTOOLS_HELP%
IconIndex = 17 ; Net service
Parent = NetOC
SubCompInf = netnmtls.inf

[SNMP]
OptionDesc = %SNMP_Desc%
Tip = %SNMP_HELP%
IconIndex = 17 ; Net service
Parent = NetOC
SubCompInf = netsnmp.inf

[WBEMSNMP]
OptionDesc = %WBEMSNMP_DESC%
Tip = %WBEMSNMP_TIP%
IconIndex = 17 ; Net service
Parent = NetOC
SubCompInf = wbemsnmp.inf

[NetServices]
OptionDesc = %NetServices_DESC%
Tip = %NetServices_TIP%
IconIndex = 22 ; "Communication" icon

[DNS]
OptionDesc = %DNSServer_Desc%
Tip = %DNSServer_HELP%
IconIndex = 17 ; Net service
Parent = NetServices
SubCompInf = netdns.inf

[DHCPServer]
OptionDesc = %DHCPServer_Desc%
Tip = %DHCPServer_HELP%
IconIndex = 17 ; Net service
Parent = NetServices
SubCompInf = netdhoc.inf

[WINS]
OptionDesc = %WINS_Desc%
Tip = %WINS_HELP%
IconIndex = 17 ;Net service
Parent = NetServices
SubCompInf = netwins.inf

[SimpTcp]
OptionDesc = %SimpTcp_Desc%
Tip = %SimpTcp_HELP%
IconIndex = 17 ; Net service
Parent = NetServices
SubCompInf = nettpsmp.inf

[Iprip]
OptionDesc = %Iprip_Desc%
Tip = %Iprip_HELP%
IconIndex = 17 ; Net service
Parent = NetServices
Modes = 0 ; Off by default everywhere
SubCompInf = netiprip.inf

[IAS]
OptionDesc = %IASServer_Desc%
Tip = %IASServer_HELP%
IconIndex = 17 ; Net service
Parent = NetServices
Modes = 0 ; Off by default everywhere
SubCompInf = netias.inf

[NetCIS]
OptionDesc = %NetCIS_DESC%
Tip = %NetCIS_HELP%
IconIndex = 17 ; Net service
Parent = NetServices
Modes = 0 ; Off by default everywhere
SubCompInf = netcis.inf
Needs = iis_www,iis_common



[FileAndPrint]
OptionDesc = %FileAndPrint_DESC%
Tip = %FileAndPrint_TIP%
IconIndex = 22 ; "Communication" icon


[MACSRV]
OptionDesc = %MACSRV_DESC%
Tip = %MACSRV_HELP%
IconIndex = 17 ;Net service
Parent = FileAndPrint
SubCompInf = NETMACSV.inf

[LPDSVC]
OptionDesc = %LPDSVC_Desc%
Tip = %LPDSVC_HELP%
IconIndex = 17 ; Net service
Parent = FileAndPrint
SubCompInf = netlpd.inf

[P2P]
OptionDesc = %P2P_Desc%
Tip = %P2P_TIP%
IconIndex = 17
Parent = NetServices
SubCompInf = p2p.inf

[Strings]
NetOC_DESC = "Management and Monitoring Tools "
NetOC_TIP = "Includes tools for monitoring and improving network performance. "

NetServices_DESC = "Networking Services "
NetServices_TIP = "Contains a variety of specialized, network-related services and protocols. "

FileAndPrint_DESC = "Other Network File and Print Services "
FileAndPrint_TIP = "Shares files and printers on this computer with others on the network. "

SNMP_Desc = "Simple Network Management Protocol "
SNMP_HELP = "Includes agents that monitor the activity in network devices and report to the network console workstation. "

WBEMSNMP_DESC = "WMI SNMP Provider "
WBEMSNMP_TIP = "Allows client applications to access static and dynamic SNMP information through Windows Management Instrumentation (WMI). "

UPNP_Desc = "UPnP User Interface "
UPNP_HELP = "Displays icons in My Network Places for UPnP devices detected on the network. Also, opens the required Windows Firewall ports. "

BEACON_Desc = "Internet Gateway Device Discovery and Control Client "
BEACON_HELP = "Allows you to find and control Internet connection sharing hardware and software that uses UPnP(TM). "

WINS_Desc = "Windows Internet Name Service (WINS) "
WINS_HELP = "Sets up a WINS server that registers and resolves NetBIOS names for clients. "

DNSServer_Desc = "Domain Name System (DNS) "
DNSServer_HELP = "Sets up a DNS server that answers query and update requests for DNS names. "

DHCPServer_Desc = "Dynamic Host Configuration Protocol (DHCP) "
DHCPServer_HELP = "Sets up a DHCP server that automatically assigns temporary IP addresses to client computers on the same network. "

MACSRV_DESC = "File Services for Macintosh "
MACSRV_HELP = "Enables Macintosh users to both store and gain access to files on a server running Microsoft Windows XP. "

MacPrint_Desc = "Print Services for Macintosh "
MacPrint_Help = "Enables Macintosh users to send jobs to a print spooler on a server running Microsoft Windows XP. "

SimpTcp_Desc = "Simple TCP/IP Services "
SimpTcp_HELP = "Supports the following TCP/IP services: Character Generator, Daytime, Discard, Echo, and Quote of the Day. "

NETMONTOOLS_Desc = "Network Monitor Tools "
NETMONTOOLS_HELP = "Analyzes and troubleshoots packets of data transferred over the network. "

LPDSVC_Desc = "Print Services for Unix "
LPDSVC_HELP = "Enables UNIX clients to print to any printer available to this computer. "

Iprip_Desc = "RIP Listener "
Iprip_HELP = "Listens for route updates sent by routers that use the Routing Information Protocol version 1 (RIPv1). "

ACS_Desc = "QoS Admission Control Service "
ACS_HELP = "Allows you to specify the quality of the network connection for each subnet. "

NETCM_DESC = "Connection Manager Components "
NETCM_TIP = "Installs Connection Manager Administration Kit and the Phone Book Service. "

IASServer_Desc = "Internet Authentication Service "
IASServer_HELP = "Enables authentication, authorization and accounting of dial-up and VPN users. IAS supports the RADIUS protocol. "

NetCIS_DESC = "COM Internet Services Proxy "
NetCIS_HELP = "Enables DCOM (Distributed Component Object Model) to travel over HTTP via the Internet Information Server (IIS). "

P2P_Desc = "Peer-to-Peer "
P2P_TIP = "Enables Peer-to-Peer Networking Services. Windows Firewall will be configured to allow Peer-to-Peer Networking connections. "

FLG_ADDREG_KEYONLY = 0x0010
REG_MULTI_SZ = 0x10000
REG_EXPAND_SZ = 0x20000
REG_DWORD = 0x10001
REG_SZ_NO_CLOBBER = 0x2
SERVICE_DEMAND_START = 3
SERVICE_AUTO_START = 2
SERVICE_WIN32_SHARE_PROCESS = 32
SERVICE_FILE_SYSTEM_DRIVER = 2
SERVICE_WIN32_OWN_PROCESS = 16

 

I have never seen a sysoc.inf file look like that. For example, mine reads:

Your file is not from an XP Client, but a Server installation. You can Start, Run, cmd
and then type Winver if you like.

But no XP version, for example, has a DNS Server and a WINS Server configuration line in its Add/Remove Programs listing.

 

2088999592 - My winver

Hello again

This is how my vinver reads:

Version 5.1 (Build 2600.xpsp_sp2_gdr.060220-1746) Copyright c (IN CIRCLE) 1981-2001 Microsoft Corporation

This product is licensed under the terms of the End-User License Agreement to:
owner

Now what, I had sounds from PC & speakers & they've both gone as well - i'm not sure if I told you that - or if it is relevant

I just should not have used that registry cleaner program

Thanks again for the ongoing assistance


Still baffled in NZ

Your mate
Kowhai aka Ursula

 

Does this additional info help?

This is result after running %SystemRoot%\Inf\Sysoc.inf

[Version]
Signature = "$Windows NT$ "
DriverVer=07/01/2001,5.1.2600.2180

[Components]
NtComponents=ntoc.dll,NtOcSetupProc,,4
WBEM=ocgen.dll,OcEntry,wbemoc.inf,,7
Display=desk.cpl,DisplayOcSetupProc,,7
Fax=fxsocm.dll,FaxOcmSetupProc,fxsocm.inf,,7
NetOC=netoc.dll,NetOcSetupProc,netoc.inf,,7
iis=iis.dll,OcEntry,iis.inf,,7
com=comsetup.dll,OcEntry,comnt5.inf,,7
dtc=msdtcstp.dll,OcEntry,dtcnt5.inf,,7
IndexSrv_System = setupqry.dll,IndexSrv,setupqry.inf,,7
TerminalServer=TsOc.dll, HydraOc, TsOc.inf,,2
msmq=msmqocm.dll,MsmqOcm,msmqocm.inf,,6
ims=imsinsnt.dll,OcEntry,ims.inf,,7
fp_extensions=fp40ext.dll,FrontPage4Extensions,fp40ext.inf,,7
msmsgs=msgrocm.dll,OcEntry,msmsgs.inf,,7
WMAccess=ocgen.dll,OcEntry,wmaccess.inf,,7
RootAutoUpdate=ocgen.dll,OcEntry,rootau.inf,,7
IEAccess=ocgen.dll,OcEntry,ieaccess.inf,,7
OEAccess=ocgen.dll,OcEntry,oeaccess.inf,,7

WMPOCM=ocgen.dll,OcEntry,wmpocm.inf,,7




Games=ocgen.dll,OcEntry,games.inf,,7
AccessUtil=ocgen.dll,OcEntry,accessor.inf,,7
CommApps=ocgen.dll,OcEntry,communic.inf,,7
MultiM=ocgen.dll,OcEntry,multimed.inf,,7
AccessOpt=ocgen.dll,OcEntry,optional.inf,,7
MSWordPad=ocgen.dll,OcEntry,wordpad.inf,,7
ZoneGames=zoneoc.dll,ZoneSetupProc,igames.inf,,7



TabletPC=tabletoc.dll,TabletSetupProc,Tabletpc.inf,,7



Freestyle=medctroc.dll,MedCtrOCISetupProc,medctroc.inf,,7



netfx=netfxocm.dll,UrtOcmProc,netfxocm.inf,,7



[Global]
WindowTitle=%WindowTitle%
WindowTitle.StandAlone= "* "

 

Much better.

Now edit the line highlighted below to make it as shown with an ";" at the beginning of the line:

 

2088999592 - error msg still appears will try restart & keep yu posted

Thanks Bill
Just checking - see below I think this is what you intended

Thx again Ursula - Kowhai in NZ

[Version]
Signature = "$Windows NT$ "
DriverVer=07/01/2001,5.1.2600.2180

[Components]
NtComponents=ntoc.dll,NtOcSetupProc,,4
WBEM=ocgen.dll,OcEntry,wbemoc.inf,,7
Display=desk.cpl,DisplayOcSetupProc,,7
Fax=fxsocm.dll,FaxOcmSetupProc,fxsocm.inf,,7
;NetOC=netoc.dll,NetOcSetupProc,netoc.inf,,7
iis=iis.dll,OcEntry,iis.inf,,7
com=comsetup.dll,OcEntry,comnt5.inf,,7
dtc=msdtcstp.dll,OcEntry,dtcnt5.inf,,7
IndexSrv_System = setupqry.dll,IndexSrv,setupqry.inf,,7
TerminalServer=TsOc.dll, HydraOc, TsOc.inf,,2
msmq=msmqocm.dll,MsmqOcm,msmqocm.inf,,6
ims=imsinsnt.dll,OcEntry,ims.inf,,7
fp_extensions=fp40ext.dll,FrontPage4Extensions,fp40ext.inf,,7
msmsgs=msgrocm.dll,OcEntry,msmsgs.inf,,7
WMAccess=ocgen.dll,OcEntry,wmaccess.inf,,7
RootAutoUpdate=ocgen.dll,OcEntry,rootau.inf,,7
IEAccess=ocgen.dll,OcEntry,ieaccess.inf,,7
OEAccess=ocgen.dll,OcEntry,oeaccess.inf,,7

WMPOCM=ocgen.dll,OcEntry,wmpocm.inf,,7




Games=ocgen.dll,OcEntry,games.inf,,7
AccessUtil=ocgen.dll,OcEntry,accessor.inf,,7
CommApps=ocgen.dll,OcEntry,communic.inf,,7
MultiM=ocgen.dll,OcEntry,multimed.inf,,7
AccessOpt=ocgen.dll,OcEntry,optional.inf,,7
MSWordPad=ocgen.dll,OcEntry,wordpad.inf,,7
ZoneGames=zoneoc.dll,ZoneSetupProc,igames.inf,,7

 

Exactly.

Now when you do Control Panel, Add/Remove Programs it will not demand the netoc file.

 

0x2 at line 2088999592

Hi Bill
Guess what !!
--- In Add or Remove Programs Add/Remove Windows Components

Windows XP set up Please Wait then --- then error message ' 0x2 at line 2088999592 '

Or trying another way ' The application could not be initialized '

I was so hopeful all would be well after a restart So what do you think I could try next

Cheers Ursula aka Kowhai
Just in case you were wondering - a Kowhai has yellow flowers, it is a tree native to NZ and has yellow flowers
Pronounced Ko fy (WH is like an F in Maori)

 

Then delete the line completely. (We have enough copies of the text in this thread to restore it).

We need to find out if it is now another entry it is complaining about.

 

2088999592 - error msg still appears will try restart & keep yu posted

Hi Bill

02:06 here but I'm pretty determined to get this SP2 update loaded so will persevere

I did delte that line & a restart & still get this err msg Would love to send a screen dump but cannot get that happening too

Your stuck ole pal 'Downunder'
Cheers
Kowhai

 

2088999592 - error msg still appears & keeping you posted

Hi Bill

02:25 now Cold, windy & rainy so i wont sleep anyway!

I at last got the screen dump to work but cannot attach the file to this msg
And also way down at the bottom of %SystemRoot%\Inf\Sysoc.inf notepad is something I did not see previously Do you think I should delete all the empty lines?


[Version]
Signature = "$Windows NT$ "
DriverVer=07/01/2001,5.1.2600.2180

[Components]
NtComponents=ntoc.dll,NtOcSetupProc,,4
WBEM=ocgen.dll,OcEntry,wbemoc.inf,,7
Display=desk.cpl,DisplayOcSetupProc,,7
Fax=fxsocm.dll,FaxOcmSetupProc,fxsocm.inf,,7
iis=iis.dll,OcEntry,iis.inf,,7
com=comsetup.dll,OcEntry,comnt5.inf,,7
dtc=msdtcstp.dll,OcEntry,dtcnt5.inf,,7
IndexSrv_System = setupqry.dll,IndexSrv,setupqry.inf,,7
TerminalServer=TsOc.dll, HydraOc, TsOc.inf,,2
msmq=msmqocm.dll,MsmqOcm,msmqocm.inf,,6
ims=imsinsnt.dll,OcEntry,ims.inf,,7
fp_extensions=fp40ext.dll,FrontPage4Extensions,fp40ext.inf,,7
msmsgs=msgrocm.dll,OcEntry,msmsgs.inf,,7
WMAccess=ocgen.dll,OcEntry,wmaccess.inf,,7
RootAutoUpdate=ocgen.dll,OcEntry,rootau.inf,,7
IEAccess=ocgen.dll,OcEntry,ieaccess.inf,,7
OEAccess=ocgen.dll,OcEntry,oeaccess.inf,,7

WMPOCM=ocgen.dll,OcEntry,wmpocm.inf,,7




Games=ocgen.dll,OcEntry,games.inf,,7
AccessUtil=ocgen.dll,OcEntry,accessor.inf,,7
CommApps=ocgen.dll,OcEntry,communic.inf,,7
MultiM=ocgen.dll,OcEntry,multimed.inf,,7
AccessOpt=ocgen.dll,OcEntry,optional.inf,,7
MSWordPad=ocgen.dll,OcEntry,wordpad.inf,,7
ZoneGames=zoneoc.dll,ZoneSetupProc,igames.inf,,7



TabletPC=tabletoc.dll,TabletSetupProc,Tabletpc.inf,,7



Freestyle=medctroc.dll,MedCtrOCISetupProc,medctroc.inf,,7



netfx=netfxocm.dll,UrtOcmProc,netfxocm.inf,,7



[Global]
WindowTitle=%WindowTitle%
WindowTitle.StandAlone= "* "








[Components]
msnexplr=ocmsn.dll,OcEntry,msnmsn.inf,,7



[Strings]
WindowTitle= "Windows Professional Setup "
WindowTitle_Standalone= "Windows Components Wizard "